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jjhalasan
Community Member

Time Tracker App Internal Upwork Error

I cannot install the Time Tracker. There is a pop up when I try to it says "Internal Upwork Error". I am required by my employer to use the time tracker but it does not work. I have tried all of the troubleshooting steps on different forums here. I am currently using Mac OS 13.4.1. 

 

NEED THE TRACKER ASAP!

 

jjhalasan_0-1700136677846.png

 

6 REPLIES 6
LuiggiR
Moderator
Moderator

Hi Joanne,

 

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi
Upwork
jjhalasan
Community Member

I tried everything mentioned in the support ticket but none of them works. I tried multiple times. This is getting annoying.

Hi Joanne,

 

I'm very sorry for how long it has taken to resolve this. I see that the team is waiting for your reply to the last follow-up they did on your ticket. Please follow up with them so they can continue assisting you further. 

~ Luiggi
Upwork
jjhalasan
Community Member

I tried but there is no reply button anymore. It seems they have "solved" it.

I'm sorry for the inconvenience, Joanne. The team has contacted you via a new support ticket here. Please refer to it for more information and feel free to follow up with them.

~ Luiggi
Upwork
jjhalasan
Community Member

All their "solutions" did not work.

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