Time Tracker not opening

[#1]

Time Tracker not opening. I have uninstalled and reinstalled the Upwork desktop app about 20 times, however, every time I try to open it I am only able to see the "messages box" and am unable to see the time tracker window. Also I did was uninstall first, then I search "Upwork" on drive C. I deleted all the folder that named Upwork then reinstall the app. But time tracking not open. Kindly help me

[#2 · Accepted solution]

Hi Najnin,

Thank you for reaching out to us. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#3]

Thanks for solved my problem.

[#4]

 

I have the same issue can you help me 

[#5]

Hi Ahmed,

I can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further. 

[#6]

Hi Joanne!

I am experiencing the same issue and my first ticket was closed without really addressing the issue. Can you please help me fix my time tracker too?

Thanks!

[#7]

Hi Kanstantsin,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will contact you.

[#8]

Hi Nikola!

I am experiencing the same issue and my first ticket was closed without really addressing the issue. Can you please help me fix my time tracker too?

Thanks!

[#9]

Iam facing the same issue. Can't track time. Whenever i open time tracker it takes me to a blank new tab. I kept trying it multiple times but its the same.(Iam mac user)

[#10]

Hi Muhammad,

I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep

[#11]

I have this problem now and I cannot open my tracker.

[#12]

Hi Michelle,

Asking users to enter CAPTCHA when we detect unusual activity is one of the tools Upwork uses to help ensure a safe online workplace. That said, it's not normal when CAPTCHA appears too often. Please, make sure that:

• Javascript is enabled
• Cookies are enabled
• Your browser does not block ads
• Your browser is not blocking Upwork analytical tools.

You can also try the troubleshooting tips shared in this help article.  If the issue persists, please report it following ''How do I report a problem?'' section of the previously shared Troubleshooting guide, and our team will assist you directly.

- Pradeep

[#13]

Hello I am having issues logging into the app. Like i keep clicking the log in button on the app and it's just there not opening