Top Rated Plus Priority Support

[#1]

Hello, is the Top Rated Plus support in effect?

[#2]

Hi Juaymah,

Yes, our Top Rated Plus users get priority support access via our chatbot. To access our support services, you need to follow the steps below:

1. Navigate to the Help Center’s navigation bar and select the “Contact Support” option.
2. Choose the “Chat with Upwork” option to initiate a conversation with our chatbot.
3. Type in a question or topic and click “Send.” The chatbot will provide relevant articles related to your question.

We strongly encourage everyone to engage with the chatbot to access the available support options. Asking for assistance directly may not provide sufficient information for the chatbot to be able to assist you appropriately - for example, creating a ticket for you with the right team according to your concern.

- Pradeep

[#3]

Thanks for the reply, Pradeeph. So getting a response every after 24-hours is priority support? I wonder how long non-top-rated plus freelancers have to wait though.