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Community Member

Trouble uploading new profile pic

Hi! I've been having some diffulties changing my profile picture on my account. The display reads "Unable to get a proper response from the server" and won't upload the new photo. I've checked to make sure the photo is the proper size/format, cleared my cache, and attempted to upload the photo on a different computer/from a different browser. None of these things seems to be fixing the issue, unfortunately.

Community Member

Hi Shannon,


I'm sorry if you're having difficulties uploading your profile photo. I’ve escalated your community post to a support ticket to give your report the attention it deserves. One of our agents will be in touch with you soon on this page to assist.


~ Arjay
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