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6fc9da09
Community Member

Trouble uploading new profile pic

Hi! I've been having some diffulties changing my profile picture on my account. The display reads "Unable to get a proper response from the server" and won't upload the new photo. I've checked to make sure the photo is the proper size/format, cleared my cache, and attempted to upload the photo on a different computer/from a different browser. None of these things seems to be fixing the issue, unfortunately.

1 REPLY 1
ArjayM
Moderator
Moderator

Hi Shannon,

 

I'm sorry if you're having difficulties uploading your profile photo. I’ve escalated your community post to a support ticket to give your report the attention it deserves. One of our agents will be in touch with you soon on this page to assist.

 

~ Arjay
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