🐈
» Forums » Support » UK Identity verification using BRP card
Page options
Ali's avatar
Ali P Community Member

UK Location Verification - Unable to do

Hello, I have recently moved to the UK. I have a biometric residence permit but I do not have a British passport.

 

When I tried to upload my BRP, the following text is displayed:

 

"It looks like you uploaded an unsupported type of ID.Please try again with an image of your state issued U.K. driving licence or British passport."

 

How could I overcome this and successfully get my ID verified?

 

Thanks

ACCEPTED SOLUTION
Nikola's avatar
Nikola S Retiring Moderator

Hi TAI,

 

It looks like you're trying to apply to UK-only job posts. In order to apply for these, you must verify your location. If you encounter any issues while trying to verify your location, please know that you can reach out to our support team by clicking the 'Chat with Upwork' button on the Contact Support page.


If you'd prefer not to verify your location at this time, that's ok! Switch the feed you're looking at to My Feed and you can search and apply to job posts that are Worldwide.

 

~ Nikola

View solution in original post

446 REPLIES 446
Vladlena's avatar
Vladlena Y Community Member

Hi Nikola,

 

Similar to previous posters, I want to get UK verification. I can show my BRP t as evidence. Would be grateful if you can help me. 

 

Thank you!

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Vladlena,

 

It appears you're already in touch with the team via this support ticket. Kindly refer to their last message for instructions on how to proceed with your verification, and don't hesitate to follow up with them directly if you have questions. 

~ Luiggi
Ali's avatar
Ali C Community Member

Hi Nikolas,

I faced a similar issue with location verification on Upwork. In my case, I am currently a visitor in Turkey (soon i will take my family residance)  but i have a Tunisian passport when i buy today connects i felt schoked after i thought that everything is okay i have a verified TAX number, a banking turkish account for me and all info are validated by your team, i need just a help to approve my verification ,  i want to start working in this huge plateform and i m serious to be here, really i felt disappointed about what happened .


I m waiting your response.


Kind Regards

Arjay's avatar
Arjay M Retired Team Member

Hi Ali,

 

I took a closer look at your account. It looks like your ID verification turned out as you requested. I can confirm that your ID has been approved. You can now see the ID verified badge on your profile to validate this.

 

Thank you for reaching out!

 

~ Arjay
Upwork
Prerna's avatar
Prerna K Community Member

Hello,

I have tried to reach out here but didnt get any response. For my location verification, I had uploaded Indian Passport. Since I am in UK on a graduate Visa, I tried twice to send verfication- once with e-Visa and second time with bank statements. Both times failed. Third time I have attached BRP, National issurance document, and bank statements.

 

Please can someone co-ordinate since I have to give work in 4 days.

 

Kind regards,

Prerna Kadam

Ivygail's avatar
Ivygail J Retired Team Member

Hello Prerna,

 

I checked your account, and I see that our assigned team has raised a ticket to provide you with further information and instructions on how to resolve this matter. I’d encourage you to follow up with our team directly on your ticket and feel free to reach out to them through the same support ticket if you have any more questions. You can access your ticket on this page.

 

~Ivy
Arcana's avatar
Arcana C Community Member

I'm in the UK and trying to photograph my passport (a British passport) is continuously failing telling me to change the orientation (incorrectly) and when I do it tells me to bring the camera closer (which means cutting information off the document and doesn't work either). When I take a photo myself it does seem to go through (with the incorrect orientation) but then when taking the selfie it tells me that my information hasn't been submitted and to try again. I've tried multiple browsers on my phone and I have been trying for the past hour. The chat bot was utterly useless in finding a solution.

Tobi's avatar
Tobi A Community Member

Hi Nikola. I have the same problem. I recently moved into the UK and I've gotten my BRP and a bank account but Upwork doesn't want to verify my location. Please I need some assistance

Pradeep's avatar
Pradeep H Retired Team Member

Hi Tobi,

 

I am sorry to hear about the trouble you faced while verifying your location. Could you please tell us about the issue or error message you faced while verifying your location?

 

- Pradeep

Tobi's avatar
Tobi A Community Member

Hi Pradeep. It keeps saying that I need a British passport or
Driver's License to verify but I have none of those yet I currently live in
the UK. I have my BRP and bank statements to prove it.
Ronna's avatar
Ronna P Retired Team Member

Hi Tobi,

 

This is Ronna, stepping in for Pradeep. Upon checking, you can upload a supplemental document here that confirms you live in the country shown on your profile. You can learn more by visiting this helpful article

 

~Ronna
Saad's avatar
Saad I Community Member

Hi- I recently relocated to the UK and provided a bank statement as proof of account location (because I still don't have local ID/passport). However, this was rejected, despite the fact that it's an official bank statement from a recognized bank, and includes my address and name.

 

Anyone else get their bank statement rejected?

Nikola's avatar
Nikola S Retiring Moderator

Hi Saad,

 

Thank you for reaching out to us. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Nikola
Omonigho's avatar
Omonigho E Community Member

Hello Support Team,

 

I am trying to upload my Biometrics Residence permit as my proof of staying in the UK, but the only option available is a UK driving License and a British passport.

 

I don't have any of these as I am not a Uk citizen.

 

Please do something about this, so all the freelancers without driving licenses or British passports will be able to apply for contracts.

 

Looking forward to your response

Luiggi's avatar
Luiggi R Retiring Moderator

Hi Omonigho,

 

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

~ Luiggi
Amajuoritse's avatar
Amajuoritse A Community Member

Hello Support Team,

I am having a similar problem as well. I arecently moved to the UK and I am presently can't find work on the platform as it says I need to verify my identity, I am trying to upload my Biometrics Residence permit as my proof of staying in the UK but the only option available is a UK driving License and a British passport.

 

I don't have any of these as I am not a Uk citizen. Please advise.

Ivygail's avatar
Ivygail J Retired Team Member

Hello Amajuoritse,

 

Thank you for reaching out. I checked your account, and it appears that your documents have already been accepted and that the option to submit a proposal is already available. Let us know if you need further assistance.

 

~Ivy
Giuseppe's avatar
Giuseppe C Community Member

Although I'm located in the UK on a stable basis, I can't verify my location as the only means contemplated are a UK passport or a UK driving license, that I don't have as I'm not a British national.

To be located in a country, obviously you don't need to be a national of that country.

Is this how it's supposed to be or is it a technical flaw?

Can you please help?

Thank you

 

Nikola's avatar
Nikola S Retiring Moderator

Hi Giuseppe,

 

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

 

~ Nikola
Hardik's avatar
Hardik G Community Member

Hello, Upwork community

 

I moved from India to the United Kingdom. I changed my location in my contact info then I got a notification to verify my location. for that, I need to change the country from India to the United Kingdom but I am not able to change it because I have verified my ID document in India and now I want to verify my new document which belongs to the United Kingdom.

 

Please help me to solve this. So I can submit a proposal with a verified profile.

 

Thank you in advance. I’m looking forward to hearing from you soon.

 

With regards,
Hardik Gangajaliya

Andrea's avatar
Andrea G Community Manager

Hi Hardik,

 

One of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

 

~Andrea
Lera's avatar
Lera B Community Member

Hi I would like some assitance on this as well. I live in the UK but do not have a British Passport or UK driving license, only a BRP. Please let me know how I could solve this. 

Andrea's avatar
Andrea G Community Manager

Hi Lera,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

 

~Andrea
Alex's avatar
Alex M Community Member

HI - i am based in the UK and am trying to verify my phone number - the system will not let me - can you help please?

thanks

alex

 

Pradeep's avatar
Pradeep H Retired Team Member

Hi Alex,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

 

Thank you,

Pradeep