UK Location Verification - Unable to do

[alilondon]

Hello, I have recently moved to the UK. I have a biometric residence permit but I do not have a British passport.

When I tried to upload my BRP, the following text is displayed:

"It looks like you uploaded an unsupported type of ID.Please try again with an image of your state issued U.K. driving licence or British passport."

How could I overcome this and successfully get my ID verified?

Thanks

[ArjayM]

Hi Amine,

I have checked your account and it looks like it doesn't need further verification yet. Please note that you will not be able to initiate the identity verification yourself and it cannot be requested. If the team finds the need for you to do it, you will receive an email detailing the instructions on how to complete your verification. You may want to check this help article for more information. 

[1ba199af]

Hi Arjay,

Thank you for your replay.

The problem with verifying that, there are proposals I want to participate in that require location verification. "Only freelancers located in the U.K. may apply."
How can I apply in such offers?

Regards.

[LuiggiR]

Hi Amine,

Thank you for clarifying. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[88689613]

Hello,

I live in London. I would like to verify my location in the UK, but I don't hold a British passport or drivers licence. As a result it's not possible for me to apply for jobs for 'UK only'. Can I please get assistance with this? Thank you! 

[NikolaS]

Hi Mari,

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

[5ac0624b]

Hi Nikola, i am experiencing the same issue i live in London but don't have a British passport or a drivers license how else can I resolve this

[NikolaS]

Hi Ayodele,

I would be happy to help. I shared your concern with our team and one of our agents will reach out to you directly via a support ticket to assist you further. You can access your ticket on this page.

[a8dee3ec]

Hi

Was asked to upload proof of ID (passport) as was trying to submit a proposal for UK-only freelancers.

Just had this email

"Thank you for attempting to verify your location. Unfortunately, we could not authenticate the ID you uploaded.
As a result, we have placed a hold on your account. Please know you will still be able to work and complete any open contracts and withdraw earnings, but you won't be able to submit proposals for new jobs or accept new contracts.
We are sorry to have to take this step, but we must for the safety of our marketplace. Please let us know if you have any questions."

Which tells me nothing about how to fix this, who to contact etc.

how do I proceed from here?

[AndreaG]

Hi Andy,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here .

[karenchiu]

hi,

I just moved to the UK. I'm trying to verify my location, however, the system asks for  British Passport or driving licence. But I don't hold a British passport or drivers licence.

Can I get assistance with this? Thanks.

[NikolaS · Accepted solution]

Hi TAI,

It looks like you're trying to apply to UK-only job posts. In order to apply for these, you must verify your location. If you encounter any issues while trying to verify your location, please know that you can reach out to our support team by clicking the 'Chat with Upwork' button on the Contact Support page.

If you'd prefer not to verify your location at this time, that's ok! Switch the feed you're looking at to My Feed and you can search and apply to job posts that are Worldwide.

[2d5e2326]

Hi,

similar

Similar situation here. I'm an Irish citizen with an Irish passport who lives and works in the UK. I cannot apply for any of the UK Only positions due to this, can someone help?

[ArjayM]

Hi Kim,

I'll have one of the team members reach out to you via a support ticket to assist you further with your concern. Kindly expect an update on this page once your case is fully reviewed. Thank you!

[adaora-okwo]

Hi Nikola, 

I have the same issue. Recently moved to the UK but does not have either the british passport or the UK driver's license. I do have my permit though, and would expect for it to be an acceptable proof of location. I will be glad for whatever help I can get. 

[759e32fa]

Hi Adaora,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[12f7af29]

Hi,

I am facing a similar issue. Could you please help me with this?

Regards,

Ovais Bashir

[PradeepH]

Hi Ovais,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here .

Thank you,

Pradeep

[aminats]

Hi Nikola,

I am having the same issue,

I have verified my location, but to apply for UK-only jobs I am requested to provide only a British passport or driving license which I don't have.

Kindly help,

Regards,

Aminat.

[LuiggiR]

Hi Aminat,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[1527d5f8]

I have the same issue, I tried verifying and I provided my BRP but was rejected. 

Can this be resolved in a way I can verify my account with my BRP?

[759e32fa]

Hi Justin,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[1527d5f8]

Thank you very much

[1527d5f8]

Please, I'm yet to receive any message. Will I be notified via my registered email?

[1527d5f8]

Hello Nikola,

Can I get a helping hand with verifying my account with my UK BRP?

[70133b7e]

Yes