UK Location Verification - Unable to do

[#1]

Hello, I have recently moved to the UK. I have a biometric residence permit but I do not have a British passport.

When I tried to upload my BRP, the following text is displayed:

"It looks like you uploaded an unsupported type of ID.Please try again with an image of your state issued U.K. driving licence or British passport."

How could I overcome this and successfully get my ID verified?

Thanks

[#2]

Hi Emmanuelle,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[#3]

I am in the UK and I have a BRP that allows me to work here. I am suffering the same problem to verify my location as I have not a British Passport or Driving License. 

I was not able to find support in the chat regarding this matter.

Emannuel

[#4]

Hi Emannuel,

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

[#5]

Hi,

I attend university and permanently reside in the UK. I tried to verify my identity but was turned down because of my Dutch passport. I do not have my UK driving licence but I have proof of my address that I live in UK. Can I video call an Upwork representative to confirm my identity?

Thank you very much

Ahmed

[#6]

Hi Ahmed,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[#7]

Hello, I am trying to verify my location using various documents. I have contacted support and am getting rejected with the same copy-pasted message every time. I have no idea what the support team doesn't like about the documents I've provided and have been waiting for days. This is ridiculous.

[#8]

Hi Mike,

Apologies for the delay as our support teams are currently experiencing a higher number of contacts than usual. Rest assured the team will address your concerns and questions in the ticket as soon as possible. I can see the team has already sent some details about acceptable documents and you've replied.

Please avoid creating several tickets or posts for the same concern so that the team could assist you more efficiently. We seek your patience and utmost understanding while sorting this out for you. Thank you!

[#9]

Hi Andrea,

As I've said, those are not details. Those are just general rules of proof submission, which I was already aware of and which give me absolutely no information about what could be the issue with the documents I provided.

[#10]

Hi Mike,

Arjay here stepping in for Andrea. As she mentioned, since you already got a support ticket set up with your concern, we highly suggest you coordinate with the team by responding to their message if you have questions or need further assistance. The team will surely assist you accordingly and more efficiently. You can access your ticket and continue communicating with the team here.

[#11]

Hi Arjay,

The team has not responded to my ticket in days. According to the verification page, verification should take no longer than 1 business day, which is clearly not happening. My livelihood depends on Upwork and I need this issue to be solved ASAP. Pease expedite the issue.

[#12]

Hi Mike,

I checked and can see that you've been in communication with the team recently and you can rest assured they will continue to assist you until the issue is resolved. Also, note that support requests are responded to in the order they are received, so kindly allow 24-48 hours from your last message to the Customer Support team for them to follow up with you and assist you further.

[#13]

Now they're just rejecting me for made-up reasons. I'd like to speak to someone in charge. I suspect your team members are racist.

[#14]

Hi Mike,

I am sorry to learn how you feel. I see that you have already responded to the support ticket. I will also share your feedback with the relevant team. Please don't hesitate to follow up on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

Thank you,
Pradeep

[#15]

You've reached the maximum number of tries to upload your ID. Please contact customer support

can someone help me please as i do not know who to message or what to do?

[#16]

Hi Rachael,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[#17]

I've been trying to verify my number for a day or so but I keep getting the 'Something went wrong, please try again later' message.

I have tried changing browsers, clearing my cookies and cache and trying to do it on my phone instead of my laptop but nothing is working. 

[#18]

Hi Lorna,

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

[#19]

Hi Upwork team,

I have pre-settled status, employment in the UK but no UK passport or Uk driver license, can one of your agents reach out to me to gain access to UK-only jobs. thanks

[#20]

Hi William,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[#21]

Hi upwork,

I am creating my profile but I can not received text SMS. Is there any way to verify my phone number ?

[#22]

Hi Joseph,

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

[#23]

 I have recently moved to the UK. I have a biometric residence permit but I do not have a British passport and driver license. 

Kindly assist on what can be done.
Thanks.

[#24]

Hi Ify,

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

[#25]

Hi I am new to Upwork and trying to create my profile but am not receiving my verification text message.

Any advice would be much appreciated. 

[#26]

Hi Edward,

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.