Jul 6, 2021 10:22:34 AM Edited Jul 7, 2021 01:41:30 PM by Andrea G
Hello, I have recently moved to the UK. I have a biometric residence permit but I do not have a British passport.
When I tried to upload my BRP, the following text is displayed:
"It looks like you uploaded an unsupported type of ID.Please try again with an image of your state issued U.K. driving licence or British passport."
How could I overcome this and successfully get my ID verified?
Thanks
Solved! Go to Solution.
Sep 20, 2022 09:43:34 AM Edited Jan 13, 2024 06:02:41 AM by Pradeep H
Hi TAI,
It looks like you're trying to apply to UK-only job posts. In order to apply for these, you must verify your location. If you encounter any issues while trying to verify your location, please know that you can reach out to our support team by clicking the 'Chat with Upwork' button on the Contact Support page.
If you'd prefer not to verify your location at this time, that's ok! Switch the feed you're looking at to My Feed and you can search and apply to job posts that are Worldwide.
Aug 30, 2022 02:33:28 PM by Arjay M
Hi Amine,
I have checked your account and it looks like it doesn't need further verification yet. Please note that you will not be able to initiate the identity verification yourself and it cannot be requested. If the team finds the need for you to do it, you will receive an email detailing the instructions on how to complete your verification. You may want to check this help article for more information.
Sep 4, 2022 01:23:27 PM by Amine G
Hi Arjay,
Thank you for your replay.
The problem with verifying that, there are proposals I want to participate in that require location verification. "Only freelancers located in the U.K. may apply."
How can I apply in such offers?
Regards.
Sep 13, 2022 06:18:29 AM by Mari I
Hello,
I live in London. I would like to verify my location in the UK, but I don't hold a British passport or drivers licence. As a result it's not possible for me to apply for jobs for 'UK only'. Can I please get assistance with this? Thank you!
Oct 12, 2022 09:33:05 AM by Ayodele A
Hi Nikola, i am experiencing the same issue i live in London but don't have a British passport or a drivers license how else can I resolve this
Sep 16, 2022 09:43:40 AM by Andy K
Hi
Was asked to upload proof of ID (passport) as was trying to submit a proposal for UK-only freelancers.
Just had this email
"Thank you for attempting to verify your location. Unfortunately, we could not authenticate the ID you uploaded.
As a result, we have placed a hold on your account. Please know you will still be able to work and complete any open contracts and withdraw earnings, but you won't be able to submit proposals for new jobs or accept new contracts.
We are sorry to have to take this step, but we must for the safety of our marketplace. Please let us know if you have any questions."
Which tells me nothing about how to fix this, who to contact etc.
how do I proceed from here?
Sep 20, 2022 07:23:28 AM by TAI YING C
hi,
I just moved to the UK. I'm trying to verify my location, however, the system asks for British Passport or driving licence. But I don't hold a British passport or drivers licence.
Can I get assistance with this? Thanks.
Sep 20, 2022 09:43:34 AM Edited Jan 13, 2024 06:02:41 AM by Pradeep H
Hi TAI,
It looks like you're trying to apply to UK-only job posts. In order to apply for these, you must verify your location. If you encounter any issues while trying to verify your location, please know that you can reach out to our support team by clicking the 'Chat with Upwork' button on the Contact Support page.
If you'd prefer not to verify your location at this time, that's ok! Switch the feed you're looking at to My Feed and you can search and apply to job posts that are Worldwide.
Oct 21, 2022 02:36:29 PM by Kim H
Hi,
similar
Similar situation here. I'm an Irish citizen with an Irish passport who lives and works in the UK. I cannot apply for any of the UK Only positions due to this, can someone help?
Dec 24, 2022 05:39:22 AM by Adaora O
Hi Nikola,
I have the same issue. Recently moved to the UK but does not have either the british passport or the UK driver's license. I do have my permit though, and would expect for it to be an acceptable proof of location. I will be glad for whatever help I can get.
Dec 24, 2022 09:29:46 AM by Annie Jane B
Hi Adaora,
Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.
Dec 26, 2022 01:42:49 AM by Ovais B
Hi,
I am facing a similar issue. Could you please help me with this?
Regards,
Ovais Bashir
Jan 21, 2023 09:53:17 AM by Aminat S
Hi Nikola,
I am having the same issue,
I have verified my location, but to apply for UK-only jobs I am requested to provide only a British passport or driving license which I don't have.
Kindly help,
Regards,
Aminat.
Mar 29, 2023 03:22:58 AM by Justin O
I have the same issue, I tried verifying and I provided my BRP but was rejected.
Can this be resolved in a way I can verify my account with my BRP?
Mar 29, 2023 07:52:56 AM by Annie Jane B
Hi Justin,
Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.
Mar 29, 2023 08:52:32 AM by Justin O
Please, I'm yet to receive any message. Will I be notified via my registered email?
Mar 29, 2023 08:34:53 AM by Justin O
Hello Nikola,
Can I get a helping hand with verifying my account with my UK BRP?
Dec 23, 2023 06:34:59 AM by Vladlena Y
Hi Nikola,
Similar to previous posters, I want to get UK verification. I can show my BRP t as evidence. Would be grateful if you can help me.
Thank you!
Dec 23, 2023 07:11:35 AM by Luiggi R
Hi Vladlena,
It appears you're already in touch with the team via this support ticket. Kindly refer to their last message for instructions on how to proceed with your verification, and don't hesitate to follow up with them directly if you have questions.
Sep 24, 2022 09:25:21 AM by Omonigho E
Hello Support Team,
I am trying to upload my Biometrics Residence permit as my proof of staying in the UK, but the only option available is a UK driving License and a British passport.
I don't have any of these as I am not a Uk citizen.
Please do something about this, so all the freelancers without driving licenses or British passports will be able to apply for contracts.
Looking forward to your response
Sep 24, 2022 11:31:42 AM by Luiggi R
Hi Omonigho,
Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
Sep 28, 2022 08:17:13 AM by Giuseppe C
Although I'm located in the UK on a stable basis, I can't verify my location as the only means contemplated are a UK passport or a UK driving license, that I don't have as I'm not a British national.
To be located in a country, obviously you don't need to be a national of that country.
Is this how it's supposed to be or is it a technical flaw?
Can you please help?
Thank you
Sep 29, 2022 03:59:38 AM by Hardik G
Hello, Upwork community
I moved from India to the United Kingdom. I changed my location in my contact info then I got a notification to verify my location. for that, I need to change the country from India to the United Kingdom but I am not able to change it because I have verified my ID document in India and now I want to verify my new document which belongs to the United Kingdom.
Please help me to solve this. So I can submit a proposal with a verified profile.
Thank you in advance. I’m looking forward to hearing from you soon.
With regards,
Hardik Gangajaliya
Sep 30, 2022 08:28:16 AM by Lera B
Hi I would like some assitance on this as well. I live in the UK but do not have a British Passport or UK driving license, only a BRP. Please let me know how I could solve this.
Oct 5, 2022 11:36:37 PM by Alex M
HI - i am based in the UK and am trying to verify my phone number - the system will not let me - can you help please?
thanks
alex
Oct 7, 2022 07:56:57 AM by Ibrahim A
Hello please I just moved to the Uk and I'm having issues verifying my location as i have just the brp but not British passport or drivers license yet.
Oct 7, 2022 10:00:26 AM by Andrea G
Hi Ibrahim,
Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here . Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
Oct 8, 2022 02:22:19 AM by Giovanni F
Hello!
I have the same issue. I also moved here (in 2019) but don't have neither British passport or UK driving license. How can I verify I live in the UK?
Many thanks