๐Ÿˆ
ยป Forums ยป Support ยป Re: UK Location Verification - Unable to do
Page options
Ali's avatar
Ali P Community Member

UK Location Verification - Unable to do

Hello, I have recently moved to the UK. I have a biometric residence permit but I do not have a British passport.

 

When I tried to upload my BRP, the following text is displayed:

 

"It looks like you uploaded an unsupported type of ID.Please try again with an image of your state issued U.K. driving licence or British passport."

 

How could I overcome this and successfully get my ID verified?

 

Thanks

ACCEPTED SOLUTION
Nikola's avatar
Nikola S Moderator

Hi TAI,

 

It looks like you're trying to apply to UK-only job posts. In order to apply for these, you must verify your location. If you encounter any issues while trying to verify your location, please know that you can reach out to our support team by clicking the 'Chat with Upwork' button on the Contact Support page.


If you'd prefer not to verify your location at this time, that's ok! Switch the feed you're looking at to My Feed and you can search and apply to job posts that are Worldwide.

 

~ Nikola

View solution in original post

442 REPLIES 442
Nikola's avatar
Nikola S Moderator

Hi Claudia,

 

Thank you for reaching out to us. Iโ€™ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

 

~ Nikola
Abiola's avatar
Abiola O Community Member

Hello there I have been asked to verify my ID, I live in the UK and I have uploaded my UK driving license  however I was contacted that it is not acceptable.

Can you help with this?

My driving license is in my maiden name, and I have a marriage certificate to show change of name. 

Thank you

Andrea's avatar
Andrea G Community Manager

Hi Abiola,

 

Please refer to this message from our team with advice on the appropriate way to upload your document.

 

~Andrea
AOlufemi's avatar
AOlufemi O Community Member

Hello, just relocated to the UK. do not have British passport, but do have biometric resident permit. tried to upload my BRP, but when did, the following message appeared: "It appears that you submitted an ID type that is not supported. Please retry using photograph of your state-issued British passport or U.K. driving license. How do approach this?

Thanks

Andrea's avatar
Andrea G Community Manager

Hi AOlufemi,

 

Weโ€™ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

 

~Andrea
Dr. Irfan's avatar
Dr. Irfan S Community Member

Hi!

I'm currently in the UK for extended period. However, I don't have a British passport or driving license yet. Kindly let me know how can I provide my current location's proof. Thank You!

Irfan
Luiggi's avatar
Luiggi R Moderator

Hi Dr. Irfan,

 

In general, if you are traveling and are away from your country of residence temporarily, you donโ€™t need to update your location. If it does raise any flags on our end, the team will reach out to you directly. If however, you are going to be away for an extended period,  or moving permanently, then you should make updates to your account location. If there's a need for verification, the team will reach out to you directly and let you know which documents you should submit to them

~ Luiggi
Peter's avatar
Peter D Community Member

"This address could not be found. Try to select another from the list."

My Welsh address is not on the list.

Nikola's avatar
Nikola S Moderator

Hi Peter,

 

Iโ€™ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Nikola
Meghna's avatar
Meghna M Community Member

I have relocated to the United Kingdom. Although I possess a biometric residence permit (BRP), I do not currently hold a British passport.

 

Unfortunately, when attempting to upload my BRP, I encountered the following message:

"It appears that you have uploaded an unsupported form of identification. Please try again by providing an image of your U.K. state-issued driving license or British passport." Please advise.

 

 

Luiggi's avatar
Luiggi R Moderator

Hi Meghna,

 

Thank you for reaching out. Weโ€™ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Luiggi
Irina's avatar
Irina M Community Member

Hi
For the second day I can not enter my profile settings, because I am asked to confirm my phone number, but I do not receive SMS with a password. Please help solve this problem

Pradeep's avatar
Pradeep H Moderator

Hi Irina,

 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here .

 

Thank you,

Pradeep

Alice's avatar
Alice S Community Member

I made an error in my initial profile, so I decided to cancel it and create a new one. However, I am encountering difficulties in verifying my account using the same phone number, as it continues to indicate that the number is already in use. Could you assist me with this issue?

Nikola's avatar
Nikola S Moderator

Hi Alice,

 

Thank you for reaching out to us. Iโ€™ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Nikola
Simon's avatar
Simon H Community Member

Hello, I live in the UK and have been trying to verify my location, having sent in a multiple bills with my address on it which have all been rejected. I have no idea why and would like to ask if it is possible for someone from support to review these as proof of my residence here?

Luiggi's avatar
Luiggi R Moderator

Hi Simon,

 

I'm sorry about the delayed response. I can confirm that your verification is now completed, and you should no longer see an error on your end. Don't hesitate to let us know if you need further assistance or have additional questions.

~ Luiggi
Simon's avatar
Simon H Community Member

Hi Luiggi,
Thank you, the problem was resolved.

H's avatar
H W Community Member

Hello,

 

I've tried the other methods and they don't seem to be working. I'm unable to get in contact with a real person to resove this issue.

Kristina Lei's avatar
Kristina Lei R Moderator

Hi H,

 

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.

 

Feel free to click here to check on the status of your ticket. 

 

Thanks!


~ Kristina
Margot's avatar
Margot N Community Member

Hi, I am based in the UK. The form doesn't seem to understand my phone number and isn't sending me a code so I can't finish my profile. What can I do?

 

Thank you

Nikola's avatar
Nikola S Moderator

Hi Margot,

 

Thank you for reaching out to us. Iโ€™ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

~ Nikola
Margot's avatar
Margot N Community Member

Thank you!
Debbie's avatar
Debbie F Community Member

Hello,

 

I am unable to complete my profile due to issues with my phone number, the text message with the code never comes through and when i try to activate text messages in settings, i get an error " this service isnt available "

Please can you help

Anoosha's avatar
Anoosha G Community Member

Hi Debbie,

I suggest you to complete your profile using a laptop rather than a cell phone. I got the same issue when I tried to open the account using cell phone.

Best of luck to your future of freelancing.

Latest Articles
Upcoming Events
Oct 17
Product Updates
Product Event English
Featured Topics
Learning Paths