UK Location Verification - Unable to do

[#1]

Hello, I have recently moved to the UK. I have a biometric residence permit but I do not have a British passport.

When I tried to upload my BRP, the following text is displayed:

"It looks like you uploaded an unsupported type of ID.Please try again with an image of your state issued U.K. driving licence or British passport."

How could I overcome this and successfully get my ID verified?

Thanks

[#2]

Hi Claudia,

Thank you for reaching out to us. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#3]

Hello there I have been asked to verify my ID, I live in the UK and I have uploaded my UK driving license  however I was contacted that it is not acceptable.

Can you help with this?

My driving license is in my maiden name, and I have a marriage certificate to show change of name. 

Thank you

[#4]

Hi Abiola,

Please refer to this message from our team with advice on the appropriate way to upload your document.

[#5]

Hello, I just relocated to the UK. I do not have a British passport, but I do have a biometric resident permit. I tried to upload my BRP, but when I did, the following message appeared: "It appears that you submitted an ID type that is not supported. Please retry using a photograph of your state-issued British passport or U.K. driving license. How do I approach this?

Thanks

[#6]

Hi AOlufemi,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#7]

Hi!

I'm currently in the UK for extended period. However, I don't have a British passport or driving license yet. Kindly let me know how can I provide my current location's proof. Thank You!

[#8]

Hi Dr. Irfan,

In general, if you are traveling and are away from your country of residence temporarily, you don’t need to update your location. If it does raise any flags on our end, the team will reach out to you directly. If however, you are going to be away for an extended period,  or moving permanently, then you should make updates to your account location. If there's a need for verification, the team will reach out to you directly and let you know which documents you should submit to them

[#9]

"This address could not be found. Try to select another from the list."

My Welsh address is not on the list.

[#10]

Hi Peter,

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#11]

I have relocated to the United Kingdom. Although I possess a biometric residence permit (BRP), I do not currently hold a British passport.

Unfortunately, when attempting to upload my BRP, I encountered the following message:

"It appears that you have uploaded an unsupported form of identification. Please try again by providing an image of your U.K. state-issued driving license or British passport." Please advise.

[#12]

Hi Meghna,

Thank you for reaching out. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#13]

Hi
For the second day I can not enter my profile settings, because I am asked to confirm my phone number, but I do not receive SMS with a password. Please help solve this problem

[#14]

Hi Irina,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here .

Thank you,

Pradeep

[#15]

I made an error in my initial profile, so I decided to cancel it and create a new one. However, I am encountering difficulties in verifying my account using the same phone number, as it continues to indicate that the number is already in use. Could you assist me with this issue?

[#16]

Hi Alice,

Thank you for reaching out to us. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#17]

Hello, I live in the UK and have been trying to verify my location, having sent in a multiple bills with my address on it which have all been rejected. I have no idea why and would like to ask if it is possible for someone from support to review these as proof of my residence here?

[#18]

Hi Simon,

I'm sorry about the delayed response. I can confirm that your verification is now completed, and you should no longer see an error on your end. Don't hesitate to let us know if you need further assistance or have additional questions.

[#19]

Hi Luiggi,
Thank you, the problem was resolved.

[#20]

Hello,

I've tried the other methods and they don't seem to be working. I'm unable to get in contact with a real person to resove this issue.

[#21]

Hi H,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.

Feel free to click here to check on the status of your ticket. 

Thanks!

[#22]

Hi, I am based in the UK. The form doesn't seem to understand my phone number and isn't sending me a code so I can't finish my profile. What can I do?

Thank you

[#23]

Hi Margot,

Thank you for reaching out to us. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#24]

Thank you!

[#25]

Hello,

I am unable to complete my profile due to issues with my phone number, the text message with the code never comes through and when i try to activate text messages in settings, i get an error " this service isnt available "

Please can you help

[#26]

Hi Debbie,

I suggest you to complete your profile using a laptop rather than a cell phone. I got the same issue when I tried to open the account using cell phone.

Best of luck to your future of freelancing.