Solved: UK Location Verification - Unable to do - Page 3

Andrea G · ‎07-06-2021

Hello, I have recently moved to the UK. I have a biometric residence permit but I do not have a British passport.

When I tried to upload my BRP, the following text is displayed:

"It looks like you uploaded an unsupported type of ID.Please try again with an image of your state issued U.K. driving licence or British passport."

How could I overcome this and successfully get my ID verified?

Thanks

Pradeep H · ‎09-20-2022

Hi TAI,

It looks like you're trying to apply to UK-only job posts. In order to apply for these, you must verify your location. If you encounter any issues while trying to verify your location, please know that you can reach out to our support team by clicking the 'Chat with Upwork' button on the Contact Support page.

If you'd prefer not to verify your location at this time, that's ok! Switch the feed you're looking at to My Feed and you can search and apply to job posts that are Worldwide.

~ Nikola

View solution in original post

Junru S · ‎08-24-2021

Hi,

I live in UK but I'm not British. I don't have a passport or driving licence. How can I verify my location?

Best.

Joanne P · ‎08-24-2021

Hi Junru,

I can see that our team already assisted you with your concern. If you need further assistance, please feel free to update the ticket, and our team will be happy to assist you further.

~ Joanne

Junru S · ‎08-24-2021

Hi, I don't think I receive any assistance. I didn't find any message of help from anywhere. Maybe I didn't find the right place? idk...

Joanne P · ‎08-24-2021

Hi Junru,

I checked and one of our agents has updated your ticket to assist you with the location verification process. Please log in to your account and go here. The same email was also sent to the email address associated with your Upwork account.

~ Joanne

Katja G · ‎08-26-2021

It's asking me to upload a British Passport or driving license. I have lived and worked in the UK for the last 24 years but only have a German passport / Driving license? How do I verify my location please?

Goran V · ‎08-26-2021

Hi Katja,

One of our team members will reach out to you via ticket as soon as possible and will assist you further with your verification. Thank you.

~ Goran

Mark A · ‎08-27-2021

I also have the same issues of not accepting my BRP for my identity verification. How do I go about this?

Bojan S · ‎08-27-2021

Hi Mark,

We’ll have one of our agents reach out to you via a support ticket to assist you with your verification process.

Thank you for reaching out to us.

~ Bojan

James L · ‎08-29-2021

FAO Upwork employees / Community Gurus

I tried to submit my ID to send a job proposal, my ID was not verified - what does this mean exactly? The photo was not blurry or obscured in any way so I'm curious why it was not accepted.

Thanks in advance,

James

Luiggi R · ‎08-29-2021

Hi James,

I've shared your concern with the team and we'll have one of our agents reach out to you via a support ticket to further assist you.

Thank you.

~ Luiggi

Junru S · ‎09-01-2021

Hi, I live in UK. I’m not British I don’t have passport and driving license. I want to verify my location, how can I make this possible?

Joanne P · ‎09-01-2021

Hi Junru,

I've shared your concern about completing the location verification process with the team. One of our agents will reach out and assist you directly via a support ticket.

~ Joanne

Irfan A · ‎09-09-2021

Hello everyone.
My passport is Pakistani and my ID is not recognized. How can I apply to UK-based jobs without a British passport and Driving License?

Nikola S · ‎09-09-2021

Hi Irfan,

One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

~ Nikola

Sercin E · ‎09-12-2021

Hi, I live in the United Kingdom. I don’t have a passport or driving license. I have a BRP and want to verify my location, how can I make it?

Hannah C · ‎09-13-2021

Hi,

My account has been put on hold despite having provided a valid photograph of my UK passport for a job that required persons to be in the UK (which I am, and I am a British citizen). I now cannot submit any proposals...

Aleksandar A · ‎09-13-2021

Hi Hannah,

I'm sorry to hear about that. One of our team members will reach out to you directly via a support ticket to assist you further with the verification.

Thank you.

~ Aleksandar

Hannah C · ‎09-13-2021

Thanks

Max C · ‎09-15-2021

Apologies if this is in the wrong category.

I keep seeing the "You've reached the maximum number of tries to upload your ID" message whenever I try to submit a proposal. I've already had my I.D and visuals verified.

Any help would be appreciated.

Thanks

AleksandarD A · ‎09-15-2021

Hi Max,

I shared your concern with the rest of our team and one of our agents will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar

Elina U · ‎09-17-2021

Hi. I am located in the uk currently, however, i do not have a uk passport or uk driving license. When trying to apply for the job, i am asked to verify my location by providing one of the above. is there a way to bypass this so i can apply for the job since i do have all the required qualifications to apply?
Thank you

AleksandarD A · ‎09-17-2021

Hi Elina,

We'll have one of our agents reach out to you directly via a support ticket to assist you with the verification process.

Thank you.

~ Aleksandar

Kehinde D · ‎09-28-2021

I moved to the UK last 2 weeks.
I have my resident permit. But the ID verification failed. The number of tries is exhausted.

I need help as I cannot apply for jobs with location restrictions.

AleksandarD A · ‎09-28-2021

Hi Kehinde,

One of our agents will reach out to you directly via a support ticket to assist you further.

Thank you.

~ Aleksandar

Usama A · ‎10-03-2021

Hi Community,

I recently moved to Uk from South Asia. After which I edit my location from settings. But now when I try to send a proposal Upwork asks me to verify my new address. And when I send the image of my VISA sticker to them. They won't recognise it and even temporarily suspend my account. Now guide me what I have to? And have to submit which document for verification?

Thanks in advance!