Jul 6, 2021 10:22:34 AM Edited Jul 7, 2021 01:41:30 PM by Andrea G
Hello, I have recently moved to the UK. I have a biometric residence permit but I do not have a British passport.
When I tried to upload my BRP, the following text is displayed:
"It looks like you uploaded an unsupported type of ID.Please try again with an image of your state issued U.K. driving licence or British passport."
How could I overcome this and successfully get my ID verified?
Solved! Go to Solution.
Sep 20, 2022 09:43:34 AM Edited Nov 23, 2022 01:25:48 PM by Andrea G
It looks like you're trying to apply to UK-only job posts. In order to apply for these, you must verify your location. If you encounter any issues while trying to verify your location,please know that you can reach out to our support team by selecting Get Support at the bottom of the Help Center page.
If you'd prefer not to verify your location at this time, that's ok! Switch the feed you're looking at to My Feed and you can search and apply to job posts that are Worldwide.
Feb 7, 2023 05:14:39 AM by Ify N
I have recently moved to the UK. I have a biometric residence permit but I do not have a British passport and driver license.
Kindly assist on what can be done.
Feb 15, 2023 09:42:12 AM by Edward H
Hi I am new to Upwork and trying to create my profile but am not receiving my verification text message.
Any advice would be much appreciated.
Feb 16, 2023 03:49:45 AM by Ify N
Kindly assist in the the verification of my current location as I am barely 2weeks in the UK. I only have my BRP card, Student ID and statement of account( less than a month transaction).
I need your guide.
Feb 20, 2023 03:38:00 AM by Aneeka A
Please help so I can begin to submit proposals.
Feb 27, 2023 08:34:50 AM by Grace M
I keep getting the same error message when I try to send a prosposal. It reads; There was an error loading this page: error [7a0244b839e93868-LHR, 7a0244b839e93868-LHR]. Contact Upwork Support for more information.
I also get a red banner at the top of the page saying I need to verify my ID. However, I can't find anywhere to do so on my settings button, and everything I've found in relation said Upwork will send me an email or popup when they want me to verify my ID. Neither such thing has happened yet.
The Upwork Support button was no help.
Mar 2, 2023 11:00:55 PM by Shabih U
I am from Pakistan and my profile is verified on the details of Pakistan.
I recently moved to the UK (London) on Student Visa and I want to change the location on my profile.
After changing the location it asks for ID verification. I have the BRP (Biometric Residence Permit) issued to every international student and address verification details as well.
I am only allowed to work 20 hours a week and I don't know about the rules and regulations regarding taxation in the UK. Will it cause any problems with my Student VISA?
Kindly guide me if anyone has knowledge about this.
Shabih Ul Hassan
Mar 3, 2023 04:24:43 AM by Pradeep H
Thank you for your message. I see that your new address is already updated and verified on your Upwork account. Feel free to message us if you need further assistance.
Mar 3, 2023 04:36:15 PM by Shabih U
Thank you for the response.
My main concern is that I am only allowed 20 hours of work on my student VISA in the UK. The freelancing platforms come under the self-employment category and it is also not allowed on my student VISA.
If I work on this account and withdraw money to my local UK bank will it be a problem for me? Because of the strict rules in the UK regarding Taxation and immigration.
Shabih Ul Hassan
Mar 3, 2023 06:43:31 PM by Arjay M
Firstly, all non-U.S. individual taxpayers who receive payments on Upwork must complete the W-8BEN form to verify that they are not a U.S. Person, and are performing services outside of the United States.
Completing these forms is required to prove you are not a U.S. citizen and do not need to pay U.S. income taxes. Without this proof, the IRS requires that we withhold 30% of your future earnings to pay for income taxes.
As long as a new W-8BEN/W-8BEN-E form is filled out completely, we’re not required to withhold at this rate. Read our help center article to find out whether you need to complete the W-8BEN or W8BEN-E form.
Regarding your student VISA, Taxation, and Immigration concerns, you will need to consult a tax advisor in your country or contact your local tax authority.
Mar 16, 2023 10:30:35 AM by Ryan T
ID problem, it says I need to submit ID to apply to a job however there isnt a way in my profile to submit my ID? Currenetly stuck on what to do? Is there a way to contact a person at Upwork?
Mar 27, 2023 05:16:06 AM by Tereza L
I've been asked to re-verify my account.
I've submitted my passport again and then it says that:
"Your ID document location does not match with your profile location. Please change your profile country or upload some extra documents to verify your location. Your document will never be shared with clients."
I live in the UK but I do not have a British passport (or driving license)
There is no option on my profile to upload additional documents and your message says I need to do it in 7 days if I don't want to have my account on hold?
Mar 27, 2023 06:42:13 AM by Nikola S
Thank you for reaching out to us. I checked and it seems that you are already in correspondence with our team on your support ticket. Please allow more time for our team to review your case and respond accordingly to your ticket. You will be notified of their response.
Apr 8, 2023 10:40:07 AM by Jesse M
I live in the UK and have a resident permit, but it says I can only upload a driving license or a British passport. I can supply a BRP, utility bill or bank statement to verify my location
Can you please help me?
Apr 13, 2023 04:57:32 AM by Anita U
Hi, I am Resident in the UK, but I have a Hungarian passport, ID and Driving license. Authorities usually accept verification of Location by demonstrating banking papers or e.g. electricity bills with name and address. I would like to apply for projects in London area, and that is the only way I can verify my location. How can I proceed with these jobs?
Apr 17, 2023 07:32:17 AM by Okoligwe D
inhave recently moved to the Uk, how do I change my location to Uk using my BRP card
Apr 20, 2023 06:07:34 PM by Sabrina K
I have been asked to verify my identity and location. I have no idea why this is necessary again, as I have already done it, but I uploaded my passport which has been accepted immediately. However, my utility bill has not been reviewed yet, although I uploaded it 26 hours ago and it says that the process takes "up to 1 business day". Since you set very short deadlines and I don't want my account to be suspended, I would like you to take care of this asap. Thanks.
Apr 20, 2023 07:34:34 PM by Arjay M
Thank you for reaching out to us here in the Community. I've submitted a follow-up to the team handling the review and they confirmed that your location has been completely verified. The hold on your account has been lifted as well so you're all good. Let us know if you need further assistance.
Apr 24, 2023 05:31:43 PM by Anna B
would love someone from support to help out with my location verification. I have uploaded the documents with my address and my name and yet, it wasn't approved. I don't have utility bills in my name, my partner takes care of that, but I have a Medicare, lease agreement, Permanent residentship confirmation and literally anything else that can confirm that I live in the same area that is stated in my profile; I am just not a citizen. But those docs were not approved.
Would love someone to help me out here 🙂
Thanks and have an awesome day!
Apr 24, 2023 06:55:15 PM by Arjay M
I'm sorry to hear that you're having difficulties verifying your location. I can see that the has reached out with more information about the status of the review and further instructions on how to complete the process. Please don't hesitate to coordinate with the team by responding to the email you received and they will surely assist you accordingly. You may also review the ticket linked to your case here.
Apr 28, 2023 11:16:53 AM by Ine S
For some reason I have been asked to verify my location, even though nothing has changed since I last uploaded all my documentation. However, I keep getting rejected.
I am a Belgian national and have been living in the UK since 2012. I uploaded my passport, which of course is from Belgium as that's where I'm from, hence my location not matching my ID.
I uploaded a photo of a bank statement with my current address, but this got rejected. I don't know why as I only received a copy-paste reply from the support agent. They haven't replied yet to my request for more information about why it was rejected and what I should upload instead.
So then I uploaded a photo of my Belgian ID card (different from my passport), which was issued in London. I uploaded a photo of the front and the back (back says it was issued in London). Again it was rejected, and again I don't know why.
Do support agents ever get back to any questions you post to them? Is there any way to actually contact Upwork? I opened a request, but it said it could take 3 days for a reply, and I imagine I will just receive the same copy-pasted message again.
I don't have a driving licence, I don't have a residence permit (not really done here in the UK), all my bills and account statements are digital and they require a photo... So I feel like I'm stuck.
I have now uploaded a photo of a voting card which has my current address, but again I am not sure if this will be sufficient. I have until the 5th of May to get verified. This is just so very frustrating and I'm not sure what they want me to do. 😞
Apr 28, 2023 02:02:00 PM by Arjay M
We certainly understand your frustration and how you really want this issue resolved immediately. I've submitted a follow-up to the team handling your case and they confirmed that you have completed the requirements for the location verification. Looks like you're all set. Let me know if you still need further assistance.
May 2, 2023 09:09:31 AM by Claudia L
When applying to a job, I'm led to a page to verify my phone number either via text or phone call. I've pressed text and been waiting for the past hour but I've received nothing. Please help :')
May 2, 2023 10:39:11 AM by Nikola S
Thank you for reaching out to us. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
May 5, 2023 06:20:57 AM by Abiola O
Hello there I have been asked to verify my ID, I live in the UK and I have uploaded my UK driving license however I was contacted that it is not acceptable.
Can you help with this?
My driving license is in my maiden name, and I have a marriage certificate to show change of name.
May 5, 2023 07:54:06 AM by Andrea G
Please refer to this message from our team with advice on the appropriate way to upload your document.
May 5, 2023 09:45:08 AM by AOlufemi O
Hello, I just relocated to the UK. I do not have a British passport, but I do have a biometric resident permit. I tried to upload my BRP, but when I did, the following message appeared: "It appears that you submitted an ID type that is not supported. Please retry using a photograph of your state-issued British passport or U.K. driving license. How do I approach this?
May 5, 2023 10:47:52 AM by Andrea G
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
May 7, 2023 10:04:19 AM by Dr. Irfan S
I'm currently in the UK for extended period. However, I don't have a British passport or driving license yet. Kindly let me know how can I provide my current location's proof. Thank You!
May 7, 2023 11:11:14 AM by Luiggi R
Hi Dr. Irfan,
In general, if you are traveling and are away from your country of residence temporarily, you don’t need to update your location. If it does raise any flags on our end, the team will reach out to you directly. If however, you are going to be away for an extended period, or moving permanently, then you should make updates to your account location. If there's a need for verification, the team will reach out to you directly and let you know which documents you should submit to them
May 15, 2023 07:42:01 AM by Peter D
"This address could not be found. Try to select another from the list."
My Welsh address is not on the list.
May 15, 2023 09:06:21 AM by Nikola S
I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
May 27, 2023 02:56:07 PM by Meghna M
I have relocated to the United Kingdom. Although I possess a biometric residence permit (BRP), I do not currently hold a British passport.
Unfortunately, when attempting to upload my BRP, I encountered the following message:
"It appears that you have uploaded an unsupported form of identification. Please try again by providing an image of your U.K. state-issued driving license or British passport." Please advise.