Solved: UK Location Verification - Unable to do - Page 5

Andrea G · ‎07-06-2021

Hello, I have recently moved to the UK. I have a biometric residence permit but I do not have a British passport.

When I tried to upload my BRP, the following text is displayed:

"It looks like you uploaded an unsupported type of ID.Please try again with an image of your state issued U.K. driving licence or British passport."

How could I overcome this and successfully get my ID verified?

Thanks

Pradeep H · ‎09-20-2022

Hi TAI,

It looks like you're trying to apply to UK-only job posts. In order to apply for these, you must verify your location. If you encounter any issues while trying to verify your location, please know that you can reach out to our support team by clicking the 'Chat with Upwork' button on the Contact Support page.

If you'd prefer not to verify your location at this time, that's ok! Switch the feed you're looking at to My Feed and you can search and apply to job posts that are Worldwide.

~ Nikola

View solution in original post

Goran V · ‎01-05-2022

Hi Paul,

One of our team members will reach out to you via ticket as soon as possible and will assist you further with your verification. Thank you.

~ Goran

Oskaras K · ‎01-06-2022

I tried to submit a proposal for a UK-only job, and I was prompted to verify my location. I live in the UK but don't have a British passport or a U.K driving license. Is there any other form of ID I can provide that proves that I reside in the UK? Thank you.

Andrea G · ‎01-06-2022

Hi Oskaras,

Someone from our team will reach out to you via support ticket in order to assist you with this.

~Andrea

Dora C · ‎01-16-2022

All the jobs in the UK require me to verify I live here but the only proof of living in England is a passport/driver's license from the said country which I don't have - I hold a passport from another country. How am I expected to verify this and look for UK based projects? Thanks.

Nikola S · ‎01-16-2022

Hi Dora,

I shared your concern with our team and one of our agents already reached out to you directly via a support ticket to assist you further. You can access your ticket on this page.

~ Nikola

Alejandra Gabriela R · ‎01-31-2022

Hi everyone!

I came here and hopefully find an answer...I found a great opportunity which the client ask someone located in UK...upwork is asking me to prove that I live here...but as for british passport or driving license...I don't have none of those, I have my BRP and bank statements...but Upwork doesn't allow me to prove with that...anyone had that issue before and how you solve it?

Thanks a lot for any help!

Bojan S · ‎01-31-2022

Hi Alejandra Gabriela,

We’ll have one of our agents reach out to you via a support ticket to assist you with your verification process.

Thank you!

~ Bojan

Alejandra Gabriela R · ‎02-03-2022

Hi Bojan

Can you tell me please how to contact someone to can help me?

So far, no one contact me and I am loosing great deals because I can't prove my location...any help really I will appreciate it a lot!

Regards!

Bojan S · ‎02-03-2022

I apologize for the delay in receiving an update, Alejandra Gabriela.

I’ll go ahead and follow up with the team handling your case and you can expect one of our agents to reach out to you directly via support ticket as soon as possible.

Thank you for your patience.

~ Bojan

Kat Z · ‎02-14-2022

I'm a UK-based freelancer with EU citizenship. I don't hold a British passport so I'm unable to verify my identity for UK only based jobs. Is there any workaround for it? Thank you

Andrea G · ‎02-14-2022

Hi Kat,

Someone from our team will reach out to you via support ticket in order to assist you further.

~Andrea

Alexandra B · ‎02-22-2022

I would like to verify my location in the UK in order to submit proposals but I don't hold a British passport or drivers licence.

Is there a way to fix this?

Bojan S · ‎02-22-2022

Hi Alexandra,

We’ll have one of our agents reach out to you via a support ticket to assist you with your verification process.

Thank you!

~ Bojan

Joseph H · ‎02-28-2022

Likewise, I too do not have a British passport/ driving licence and need help to fix this problem.

Andrea G · ‎02-28-2022

Hi Joseph,

Someone from our team will reach out to you via support ticket in order to assist you further.

~Andrea

Philipp P · ‎03-07-2022

Me, too. I couldn't find a form to sumbit a bank statement or a utility bill. Please, contact me

Pradeep H · ‎03-08-2022

Hello Philipp,

Thank you for your message. I'll have one of our customer support agents to reach out to you directly and assist you further.

Thank you

Pradeep

Paige H · ‎03-12-2022

Hi there

I am trying to verify my mobile number however I have not received a text message including the code to do so.

could you please help

thanks

Nikola S · ‎03-12-2022

Hi Paige,

One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

~ Nikola

Barry M · ‎03-17-2022

Hello I have just acquired my first job on this site but have been told to verify my ID, I do not have a photo ID, I do have a complete paper record, I have proof that I pay tax in this country, I have proof that I have a bank account here, I have my rental agreement and can provide payslips that prove I work here. With all that can I use it to verify my ID via google meet or something?

Joanne P · ‎03-17-2022

Hi Barry,

I've shared your concern about completing the location verification process with the team. One of our agents will reach out and assist you directly via a support ticket.

~ Joanne

Krystal Kay V · ‎03-21-2022

Hello, I've just moved to the UK and currently hold a BRP card. How can I verify my location with a BRP card?

Thanks,

Kay

Avery O · ‎03-21-2022

Hi Krystal,

It looks like you were trying to verify your location. I'll ask the help of the Customer Support Team so that they can reach out to you directly through an email support ticket to assist you further.

~ Avery

Jacob O · ‎03-28-2022

Hello, I've just moved to the UK and currently hold a residency permit card. How can I verify my location with this?

Thanks,

Jacob

Pradeep H · ‎03-29-2022

Hi Jacob,

Thank you for your message. One of our team members will reach out to you via ticket as soon as possible and assist you further.

Thank you.

Pradeep