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Ali's avatar
Ali P Community Member

UK Location Verification - Unable to do

Hello, I have recently moved to the UK. I have a biometric residence permit but I do not have a British passport.

 

When I tried to upload my BRP, the following text is displayed:

 

"It looks like you uploaded an unsupported type of ID.Please try again with an image of your state issued U.K. driving licence or British passport."

 

How could I overcome this and successfully get my ID verified?

 

Thanks

ACCEPTED SOLUTION
Nikola's avatar
Nikola S Moderator

Hi TAI,

 

It looks like you're trying to apply to UK-only job posts. In order to apply for these, you must verify your location. If you encounter any issues while trying to verify your location, please know that you can reach out to our support team by clicking the 'Chat with Upwork' button on the Contact Support page.


If you'd prefer not to verify your location at this time, that's ok! Switch the feed you're looking at to My Feed and you can search and apply to job posts that are Worldwide.

 

~ Nikola

View solution in original post

442 REPLIES 442
Evan's avatar
Evan M Community Member

Hi,

 

I live in the UK and have a right to live here(through my Irish passport) but it says I can only upload a driving license or a british passport. I can supply a utility bill or bank statement to verify my location instead, or my Irish passport?

Best regards

Evan

Pradeep's avatar
Pradeep H Moderator

Hello Evan, 

 

One of our team members will reach out to you via ticket as soon as possible and assist you further.

 

Thank you.

Pradeep H.

Lisa's avatar
Lisa H Community Member

Hi there, I would also like to verify my location in the UK, but I don't hold a British passport or drivers licence. Can I get assistance with this? Thanks.
Goran's avatar
Goran V Retired Team Member

Hi Lisa,

 

One of our team members will reach out to you via ticket as soon as possible and will assist you further with your verification. Thank you.

~ Goran
Upwork
Ioana Madalina's avatar
Ioana Madalina C Community Member

Hi Goran, I would also like to verify my location in the UK, but I don't hold a British passport or drivers licence. The pin on my profile shows where I'm based already, but am not able to apply for jobs for 'UK only'. Can I please get assistance with this? Thank you! 

Pradeep's avatar
Pradeep H Moderator

Hello Ioana,

 

I'll have one of our customer support agents reach out to you directly and assist you further.

 

Thank you.

Pradeep

Eje's avatar
Eje J Community Member

Hi. I would like to verify my location in UK, I don't hold a British passport or resident permit. Can I get any assistance? Best regards 

Joanne's avatar
Joanne P Moderator

Hi Eje,

 

We'd be happy to assist you. If you're trying to apply to U.K.-only jobs, you'll need to complete the location verification. To accomplish this, you will be asked to upload your government ID verification. You can find more information about it here

~ Joanne
Upwork
Burhan's avatar
Burhan E Community Member

I just moved to the UK from Turkey. I'm trying to verify my location, however, the system asks for  British Passport or driving licence. I could be a resident without having a British Passport or it is possible for me to not driving.

 

I'm resident in the UK and I can upload other documents (BRP, bank statement).

Can you please help me?

 

Thank you. 

Andrea's avatar
Andrea G Community Manager

Hi Burhan,

 

Someone from our team will reach out to you via support ticket in order to assist you further.

~Andrea
Hamdi Hakan's avatar
Hamdi Hakan B Community Member

Hello Andrea,

 

Similar to previous post, I want to get UK verification. I can show my BRP/bank statement/work permit as evidence. Would be grateful if you can help me. 

 

Thank you,

Hamdi Hakan

Joanne's avatar
Joanne P Moderator

Hi Hamdi,

 

I checked your account, and it looks like you have already completed the verification process and that the U.K only jobs are already showing on your account. You may log in and check. Please let us know if you need further assistance. 

~ Joanne
Upwork
Hamdi Hakan's avatar
Hamdi Hakan B Community Member

Hi Joanne,

 

I try to Submit Proposal this job:
**Edited for Community Guidelines**

 

It's ask to me :
Verify your location

Jobs with a location requirement:
Clients have the option to post their jobs to freelancers within their country only. To submit proposals for these jobs, you have to first verify your location.

Instantly verify your location:
Simply upload an image of your U.K. driving licence or British passport. You’ll only need to do this once, and verification happens in real time.

I don't have Driving licence or British Passport. I have  BRP/bank statement/work permit in UK. 

Andrea's avatar
Andrea G Community Manager

Hi Hamdi,

One of our agents will reach out to you via support ticket in order to assist you further.

~Andrea
Elisa's avatar
Elisa B Community Member

Hi, I have the same problem as Evan, could you please help me verify my account? Thank you.

Andrea's avatar
Andrea G Community Manager

Hi Elisa,

 

One of our agents will reach out to you via support ticket in order to assist you further.

~Andrea
Ankita's avatar
Ankita S Community Member

Hi Pradeep!

 

I would also need to verify my location in the UK. I've BRP and right to work here. I do not hold British Passport or DL.

 

Can you please help me too?

 

TIA

Pradeep's avatar
Pradeep H Moderator

Hi Ankita,

 

Thank you for your message. I'll have one of our customer support agents reach out to you directly and assist you further.

 

Thank you,

Pradeep

Jyotsna's avatar
Jyotsna S Community Member

Hi Pradeep, please can someone reach out to me to verify my UK location? 

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Jyotsana,

 

Thank you for reaching out to us. I shared your request with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.


~ AJ
Upwork
Eleanor's avatar
Eleanor S Community Member

What if you live in a country with a residence permit and work visa, but don't have a drivers licence or passport?  When I try to verify my eligibilty to work in the UK, those are the only forms of ID it accepts.

Goran's avatar
Goran V Retired Team Member

Hi Eleanor,

 

One of our team members will reach out to you via ticket as soon as possible and will assist you further with your verification. Thank you.

~ Goran
Upwork
Andrea's avatar
Andrea G Community Manager

Hi Ali,

 

Someone from our team will reach out to you via support ticket in order to assist you further.

~Andrea
Sercin's avatar
Sercin E Community Member

Hi, I live in the United Kingdom. I don’t have a passport or driving license. I have a BRP and want to verify my location, how can I make it?

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