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88489e3b
Community Member

UPWORK SUPPORT TEAM NOT RESPONDING WITHIN 24 TO 48HRS

Hi, I've a ticket opened with Upwork support team #43731906 but it's more than 3 days now and I've not received any response from them on my open ticket. 

3 REPLIES 3
ArjayM
Moderator
Moderator

Hi Talha,

 

We apologize for not being able to get back to you sooner. I took a closer look at your ticket and confirmed that your case has been escalated to the appropriate team for further review. Kindly expect an update on your ticket and email once your ID has been thoroughly reviewed. We seek your patience and utmost understanding while sorting this out for you. Thank you!

 

~ Arjay
Upwork
88489e3b
Community Member

Not received any response yet. How long I need to wait?

Hi Talha,

 
Apologies for the delay as our support teams are currently experiencing a higher number of contacts than usual. Rest assured the team will address your concerns and questions via the ticket as soon as possible.

Please avoid creating several tickets or posts for the same concern so that the team could assist you more efficiently. We seek your patience and utmost understanding while sorting this out for you. Thank you!

~ AJ
Upwork
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