Unable to Buy Connects

[#1]

Hello, I am facing a problem when trying to buy connects. I already added my card and after this there is a fee/charge deducted on my account. Now when I try to proceed on my payment on buying connects, there is an error "recent charge failed".

A fee/charge has already been deducted on my account so what is this error? I have already tried contact support which is basically just an AI (cant even talk with a real agent), and it says that this charge is deducted to verify my card and should also be returned. It was already deducted on my account so this should mean that verfication or authorization is successful. 

I would be glad to hear from you guys!

[#2]

Sorry, we couldn't charge the billing method you selected. Please try a different one. If you still need help, contact customer support.

[#3]

Hi Joseph,

I looked at the transaction, but unfortunately, it was declined. For decline errors, we recommend that you contact your card-issuing bank so that they can check on the specific decline error and assist you with it. 

[#4]

Hello Upwork Team,

I’ve tried several times using three different credit cards and PayPal to purchase connects, but the system keeps saying that the payment is rejected by the establishment. The chat support is only AI, and it hasn’t been helpful. Could someone assist me, please?

Additionally, I recently registered and haven’t received my free connects.

Thank you in advance.

[#5]

Hi Mariano,

Thank you for your message. I have shared your post to a support ticket to look into this for you. The handling team will reach out to you on the ticket to assist you accordingly.

[#6]

I am also facing this problem.
I added my bank but can't buy connects.
How can I fix this?

[#7]

Hi Duc,

Thank you for your message. I have shared your post to a support ticket to look into this for you. The handling team will reach out to you on the ticket to assist you accordingly.

[#8]

I need help to buy connects, all payment methods are declined including paypal. 

[#9]

Hi, can you also helped me? It has been 2 weeks and I still can't buy connects. All payment methods are declined, I already called my banks and everything should be good. PLS HELP ASAP. 

[#10]

Hello Mikaela,

I have shared your concern with our team and one of our agents will reach out to you directly via a support ticket to provide you with the necessary assistance. You can access your ticket on this page.

[#11]

Hi, i need to contact support for let me add my payment method, the method get problems including if both names in my account and the method are the same, i really need to ontact support because i need to buy connects

[#12]

Hi Angel, 

I saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.

[#13]

Hi, I recently opened a locked bank account to purchase Connects on Upwork. However, when I try to attach it to my Upwork account and buy Connects, the money is deducted for a few seconds before being returned with an error message. Can you please advise on what to do? I'm eager to start sending proposals on Upwork.

[#14]

I have tried different cards and everything but nothing works.

[#15]

Hi Muhammad, 

I saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.

[#16]

Hi upwork community , I'm facing a problem while buying connects . I have alredy succesfuly added "nayapay virtual card" as a  primary billing method . but when i click "Buy connects " the message shows on the screen "Recent charge failed" . what should i do now. kindly help me

[#17]

Hi Shanza S,

Kindly clear site data & cookies of your browser or change the browser if it don't work, you can login upwork on phone and try to buy connects there, Hopefully it will work for you

[#18]

Hello Shanza,

I have shared your concern with our team. One of our agents will reach out to you directly via a support ticket to provide you with the necessary assistance, and you can access your ticket on this page.

[#19]

Thanks for your help . my issue has been resolved . thanks

[#20]

I'm facing an Issue with Buying Connects, when I click on Purchase Connects a certain amount is deducted, and after a few seconds amount back to my account. I also changed several cards and all cards support international transactions I also cleared the cache but nothing changed. kindly fix my issue as far as possible  

[#21]

Click the above Support link and submit there.

[#22]

Hi Tariq,

I saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.

[#23]

Dear Upwork Support Team,
I hope this message finds you well.
I am writing to bring to your attention an issue I encountered with a recent purchase on my Upwork account. On [insert date], I was charged $15 for a "Buy Connects" transaction, which should have provided me with 100 Connects. However, as of now, my account has not been credited with these Connects.
Here are the details of the transaction:
Amount Charged: $15
Transaction Date: 09/09/2024
Transaction ID: (334141725841115)   (731408940)
I have double-checked my Connects balance and it does not reflect the addition of the 100 Connects that I paid for. I kindly request your assistance in resolving this matter and ensuring that the purchased Connects are credited to my account.
Please let me know if you require any further information or if there are any additional steps I need to take to expedite this process.
Thank you very much for your attention to this matter. I look forward to your prompt response.
Best regards,

Tro Opong Ebenezer Jules Samuel
 Software Developer

[#24]

Hi Jule Samuel,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will contact you.

[#25]

Dear Upwork Support Team!

I hope my posting will find you well.

I joined to this platform few days agao, and I tried to purchase connects to bid.

However, I failed continousely.

I thought it might my problem, and tried to connect different payment cards.

But no succeeded.

Please fix my problem.

Thank you and I look forward to fixing my problem.

Sincerely Yours,

Vitalii S

[#26]

Hi Vitalii,

I've requested the assistance of our team. One of our agents will assist you directly via a support ticket and assist you further.