Unable to Buy Connects

[#1]

Hello, I am facing a problem when trying to buy connects. I already added my card and after this there is a fee/charge deducted on my account. Now when I try to proceed on my payment on buying connects, there is an error "recent charge failed".

A fee/charge has already been deducted on my account so what is this error? I have already tried contact support which is basically just an AI (cant even talk with a real agent), and it says that this charge is deducted to verify my card and should also be returned. It was already deducted on my account so this should mean that verfication or authorization is successful. 

I would be glad to hear from you guys!

[#2]

Hello,Yesterday I made a successful payment to get connects but until then my account is still not recharged... Please recharge my connects

[#3]

Hi Danial,

I checked the transaction you mentioned, and it appears that it was unsuccessful. This is why you do not see the Connects on your Upwork account. You may retry the transaction using a different billing method. 

- Pradeep

[#4]

I am still facing the issue with buying connects trough debit card i tried contacting the bank officials and they said the platform is not sending any amount request and tus the transaction is been not able to carry and also I tried with differnet cards still the same error is been shown to me Please help me with this...?

[#5]

Hi Almoid,

I am sorry to hear about the issue you are experiencing when buying Connects. I’ve escalated your community post to a support ticket. One of our agents will contact you soon to assist.

[#6]

Error Message: Sorry, something went wrong on our end. Please refresh the page and try again. If this issue keeps happening, contact customer support. Kindly help resolve this issue please.

**Edited for Community Guidelines**

[#7]

Hi Nosa,

I am sorry to learn about the issue you encountered when trying to purchase Connects. I’ve escalated your community post to a support ticket. One of our agents will contact you soon to assist.

[#8]

I am new on Upwork so I wanna buy connects. For buying connects need to add billing method but when i wanna add my card information it shows this error "We are unable to authorize your card. Please add another billing method or contact your issuing bank.". How can i solve this issue. I need to buy connects immediately. 

Please someone help me and I will be grateful.

[#9]

I understand your urgency in wanting to buy connects. Here’s how you can resolve the billing issue first, ensure that your card information is entered correctly, including the billing address matching your bank records. If everything seems fine, please contact your bank to verify if there are any blocks or restrictions on online transactions. Alternatively, consider using a different payment method available in your Upwork account.
I hope this helps you in resolving the issue Thank you 😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊😊

[#10]

Hi Tridip,

Thank you for sharing your concern. I would like to let you know that this can typically happen when the bank is not accepting the charge or the transaction is declined. It would be best to contact your bank or card issuer to check this for you, or you may also try using an alternate billing method. If the issue persists, you can reach out to our support team directly by clicking the ‘Chat with Support’ button on the Contact Support page for additional assistance.

[#11]

In my payment method there are bank account and payoneer. But in billing method payoneer Isn't showing.

[#12]

Hi , I have the same problem when I want to pay a freelancer, and there is a warning showing that if the card issue is not solved, I will face account interruption. The error says that if I do not resolve the issue then the account may face interruptions, but I have an open project with a freelancer, please help me so I can solve this.

**Edited for Community Guidelines**

[#13]

Hi Emad,

Thank you for sharing your concern. I have converted your post to a support ticket to check this further. One of our agents will reach out to you to assist accordingly. 

[#14]

i can't buy connects , every time is decline, Recent charge failed show every transaction, what can i do ?

[#15]

Hi Jigar, 

Thank you for sharing your concern. I would like to let you know that this can typically happen when the bank is not accepting the charge or the transaction is declined. It would be best to contact your bank or card issuer to check this for you, or you may also try using an alternate billing method. If the issue persists, please let us know so we can check further. 

[#16]

I also used PayPal service for this problem but it also has the same problem and the transaction does not go through           .

[#17]

Hi Jigar,

Thank you for getting back to us. I have shared your post to a support ticket to look into this for you. The handling team will reach out to you on the ticket to assist you accordingly.

[#18]

Hello Upwork Support Team,

I hope this message finds you well. I am experiencing difficulties purchasing Connects on Upwork. I have attempted to use two different debit cards, but neither has successfully completed the transaction.

Could you please assist me in resolving this issue? Any guidance on what steps I should take or if there are any alternative payment methods I can use would be greatly appreciated.

Thank you for your help!

Best regards,
Sagar chavada

[#19]

Hello Sagar, it seems that your debit card may not have e-commerce functionality enabled, which could be the reason for the decline. I recommend contacting your bank to confirm. If you’re certain there’s no issue on the bank’s end and the card is still not working, I suggest reaching out to Upwork support for further assistance.

[#20]

I have added a credit card to my Upwork account. I have removed that already. But, when i am adding that credit card on a new upwork account it says it is connected with another account. Now please open a ticket so i can talk to a human and he can help me sort this out. Thanks

[#21]

Hi Md,

Thank you for your message. I checked, and it looks like you recently just added a credit card to your account. In case you are trying add another card and you're getting an error, please share with us a screenshot of the issue so I can check this further. 

[#22]

Right now, I have added another card to my upwork.

I have used another card previously, but when I try adding it to another profile, it shows the card associated with the maximum account on Upwork. I have already removed the card from this Upwork account, but it still shows the card associated with the maximum account on Upwork.

So, what can I do right now?

[#23]

Hi Md Firoj,

I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[#24]

Dear Eli,

Is there a solution for your problem? I got same problem with you. 

[#25]

Hello Asrisa,

I am sorry to learn that you are having issues purchasing Connects. I noticed that you do not have a billing method being set up yet. Could you please add a billing method and try again? Please know that you will need to add a billing method first before you can purchase Connects. We’ll first look to use any existing earnings balance on your Upwork account. But, if you don’t have enough of a balance to cover the entire cost, we’ll charge the billing method you have on file with us for the entire amount due. You can learn more here.

[#26]

I have tried to add billing method using paypal but it keep refusing my cars. It's said that my card was declined. I have tried another card, but still the same.