Unable to Buy Connects

[#1]

Hello, I am facing a problem when trying to buy connects. I already added my card and after this there is a fee/charge deducted on my account. Now when I try to proceed on my payment on buying connects, there is an error "recent charge failed".

A fee/charge has already been deducted on my account so what is this error? I have already tried contact support which is basically just an AI (cant even talk with a real agent), and it says that this charge is deducted to verify my card and should also be returned. It was already deducted on my account so this should mean that verfication or authorization is successful. 

I would be glad to hear from you guys!

[#2]

Dear Upwork,

After I confirm to my bank, unfortunately I couldn't link my debit card to
upwork because the card only could be used for application with 3D secure
feature where every transaction needs OTP code via sms. Is there any way
for me to buy connect without linking debit or credit card? I just have
debit card and unfortunately It couldn't be linked. Please help me.

[#3]

Hi Asrisa,

You can consider using another billing method. There are several ways to purchase Connects or upgrade your membership on Upwork. Please check out the following:

1. Use a credit or debit card
   Upwork accepts Visa, Discover, Diners Club, Diners Club International, Mastercard, and American Express. We also accept prepaid cards. Learn more about adding a credit or prepaid card to your account.
2. Use PayPal
   Freelancers with a verified PayPal account can use PayPal as their billing method. Learn more about verifying and linking your PayPal account. Note: A credit card needs to be added as a backup billing method if you plan to use PayPal to purchase Connects or pay for a membership plan.

Here’s how billing works:

1. We’ll first look to use any existing earnings balance on your Upwork account. But, if you don’t have enough of a balance to cover the entire cost, we’ll move to step 2.
2. We’ll charge the billing method you have on file with us for the entire amount due. (In this case, if you haven’t set up a billing method yet, you’ll need to add one. Learn more about billing methods.)

The key thing to remember is that we can’t split payments between your Upwork balance and your billing method.

If you’d like to keep money in your earnings balance to cover the cost of Connects, you can set up a reserve balance that won’t be disbursed with your automatic or manual withdrawals. Learn more about setting up a reserve balance.

You can find more information in these help articles: 

• Understanding and using Connects
• Add a billing method

[#4]

When I try to pay for connects I get stuck in loading screen before I can put in my card info. I tried with different browsers and devices and nothing worked. Can somebody please help?

[#5]

Hi Yaren,

Thank you for sharing your concern. Could you please try in incognito mode? Additionally, you could try clearing your cache and cookies. If the issue persists, let us know, and we will be happy to assist you further.

[#6]

So. I was trying to buy connects for the first time. And the amount has been purchased from.my bank account but the connects has not been added. What is the issue?

[#7]

Hello Jahedul,

Thank you for your message. I am sorry to hear about the trouble you had purchasing Connects. In general, this happens when the bank keeps declining the transactions you’re attempting on your card. Please contact your card-issuing bank for more information about the specific charge decline.

[#8]

Dear Upwork Support Team,

I hope this message finds you well. I am writing to bring to your attention an issue with my recent purchase of connects. I recently purchased a total of 80 connects, which cost around PHP 716.48. However, despite the successful deduction from my bank account, my account currently only shows 8 available connects.

I have attached a screenshot of my transaction for your reference. I would appreciate it if you could review this issue and help resolve the discrepancy.

Thank you for your prompt assistance. I look forward to your response.

Kind regards,

Cristine Silao

Upwork Account Holder

**Edited for Community Guidelines**

[#9]

Hi Cristine,

Thank you for reaching out to us. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#10]

Hi Upwork Support Team,

I’m encountering an issue while trying to purchase Connects using my Payoneer virtual Mastercard. Every time I attempt to process the payment, I receive the following error message:

"We are unable to authorize your card as the billing details you entered do not match with your bank or credit card company. Please add another billing method or contact your issuing bank."

I have verified that all billing details entered on Upwork match exactly with the information on my Payoneer account, including my name and address. I’ve also made sure the card is fully activated and able to process online payments.

I’m unable to use local banks for billing methods, so I need to resolve this issue to continue working on Upwork. Could you please assist me with this? Is there any specific restriction on using Payoneer virtual cards for purchasing Connects?

Thank you for your help!

Best regards,

WYTS

[#11]

Hi Wai,

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#12]

Hi. I signed up with Upwork  I think 2 weeks ago and I accidentally added my old credit card but last week I update with new one I don't know why I can't buy connects because since in signed up when I log in to my account it's saying "we found a problem with your primary billing method and to put on hold" I already updated still . So what can I do?? 

[#13]

Hello Harpreet,

Thank you for reaching out. I checked your account and could not find any declined transactions. Could you please let us know if you tried using a different browser or incognito mode? If not, could you please try and let us know if the issue persists?

[#14]

Please how did I want to start the job as up work

[#15]

Hi Adekunle,

Thanks for getting back to us. Here are some tips on how to get started on Upwork:

• Complete your profile: Take time to provide accurate and complete information about yourself and your skills. This will help clients find you and determine if you're a good fit for their projects.
• Add your portfolio to your Upwork profile: If you have work samples and past projects, add them to your Upwork portfolio. It gives clients an idea of your skills and experience.
• Propose your services: Browse through the projects in the marketplace and apply for projects that interest you and align with your skills. Your proposal should include your experience and skills and why you're a good fit for the project.

Check out these Upwork Academy courses to kickstart your journey:

• How to create your profile
• Finding work
• Profile Title & Overview
• Building Your Portfolio
• Submitting Proposals

Remember that getting hired as a freelancer on Upwork can be competitive, so it’s important to have a strong profile and portfolio and submit well-written proposals.

[#16]

Hello,

My account is active now. Had some problem buying connects but it’s all sorted out now. Everything is working fine.

Thanks for your time and effort.

Regards,
Harpreet Kaur

[#17]

when I try to buy connections, the following error appears: Sorry, something went wrong on our end. Please refresh the page and try again. If this issue keeps happening, contact customer support.

please help me, I want to work, but because of this I can't. The chatbot cannot help with this problem

[#18]

Check your billing setting, if there may be an error in it otherwise just drop an email to upwork support.

[#19]

Hello Kseniya,

Thank you for your message. I am sorry to hear about the trouble you had purchasing Connects. In general, this happens when the bank keeps declining the transactions you’re attempting on your card. It looks like you have removed the billing method in question. Please contact your card-issuing bank for more information about the specific charge decline. Once the issue is resolved, you can re-add your billing method. You can visit this help page for more information. 

[#20]

Hi There, 

I am not able to add payment card to upgrade my account or to buy connects. 
I have already tried about 100 times. But no luck. 
I am always getting following messages: 
"Your bank was unable to verify your information. Please contact them and try again".
I reached out to the bank and they told me there are no issues on their end. 
The card is working on other different platform for the online payment.
Why is upwork making it so difficult? 
Can someone help me please? 

[#21]

Hi Manohar,

I'm sorry to hear about your experience. I have shared your post to a support ticket to look into this for you. The handling team will reach out to you on the ticket to assist you accordingly.

[#22]

I just opened a bpi account so I can add it as my billing method, I already double checked the details and they are correct. But I'm still getting this error. Do y'all know how to fix this?

[#23]

nevermind, I found the resolution.

[#24]

Hello, I am unable to add my card as billing method and now i am facing the issue of You have exceeded the maximum number of attempts to add a payment card.   This error displayed after verification of bank.   Requested to suggest solutions for this error

[#25]

Hi Sanal,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will contact you.

[#26]

I've been experiencing an issue for a while. Here's the detailed description below.

We found a problem with your primary billing method and to put it on hold. Update it now

Financial transactions for Mohsin Ansari (3...) have been limited. Please check your email for additional information or contact customer support