Unable to Buy Connects

[d6ef26b3]

Hello, I am facing a problem when trying to buy connects. I already added my card and after this there is a fee/charge deducted on my account. Now when I try to proceed on my payment on buying connects, there is an error "recent charge failed".

A fee/charge has already been deducted on my account so what is this error? I have already tried contact support which is basically just an AI (cant even talk with a real agent), and it says that this charge is deducted to verify my card and should also be returned. It was already deducted on my account so this should mean that verfication or authorization is successful. 

I would be glad to hear from you guys!

[PradeepH · Accepted solution]

Hi Gemuel,

Thank you for your message. I am sorry to hear about the trouble while purchasing Connects. In general, this happens when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.

If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the 'Chat with Support' button on the Contact Support page.

- Pradeep 

[41400cbe]

Hello , 

I tried buying connects with my debit card it got declined and upwork sente a mail that account has been limited until I add a valid primary bill payment I have successfully now added a valid bill payment and now my account is still limited.

[41400cbe]

Please I will like my account to get back , I don't know what else to do

[46b80bbc]

Hello Sir,
I have issue for connects, I did not recieved the Connect event though i paid to upwork since last 4 days.
Please help me here. 
Regards,
Natavar

[IvygailJ]

Hello Natvarlal,

I checked your account and saw that the number of Connects purchased has already been applied. Here is the screenshot for your reference. You may visit this page to view your Connects History. Let us know if you need further assistance. 

[2ac71da0]

Hello Ivygail. Perhaps you can help me...  I have the same Natvarlal case, for the last 12 days, and I can´t see the connects I bought for the first time. So, I can´t apply for any job. ¿Can you check my account, please?

Really, I would appreciate it if you could help me here. Please.

Regards. 

Ximena.

[NikolaS]

Hi Ximena,

Thank you for reaching out to us. I’ve escalated your community post to a support ticket so we can look into this further and assist you accordingly. One of our agents will be in touch with you soon to assist.

[huzaifa-hassan]

Hi Nikola 

i am haveing the same problem i have cheked with my bank there is no issue on there side can you give me a fast solution on this 

[NikolaS]

Hi Huzaifa,

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[e512481c]

Hello Nikola, 

I cannot buy Connects at all. 
I have tried 3 different Visa Cards from 2 providers but I cannot purchase the Connects. 
I have called my local bank (which is one of the Visa card providers) regarding my attempted purchase of 80 connects ($12) and they've confirmed that the problem is not on their end - They cannot see any transaction on their end yet I have tried this purchase at least 2 times. 
I have been getting this error since yesterday after so many attempts:  "Sorry, something went wrong on our end. Please refresh the page and try again. If this issue keeps happening, contact customer support."
I have tried the suggested support method using Upwork Chatbot and none of the suggested resolution methods has worked. 
Nikola please raise a support ticket for me regarding this problem. 
I am trying to start out on this platform and can't bid for jobs due to this bottleneck. 

Thank you for your time and consideration. 

[RonnaP]

Hi Mutuma,

I’m sorry to hear about your experience when trying to purchase Connects. This is Ronna, stepping in for Nikola. I checked and see that you were able to create a support ticket for the issue. Our team is now looking into this for you and will reply on your ticket to provide assistance. 

[e4a0abd2]

Good evening, Ronna. I have the same issue as Mutuma. Could you please help me look into it? I am unable to buy connects. I've tried many times to no avail.

Thank you in advance.

[IvygailJ]

Hello Daniel,

I am stepping in for Ronna. I am sorry to hear about the trouble while purchasing Connects. In general, this happens when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.

[97563568]

Hi Nikola,
I am experiencing the same problem, i already tried with 3 different methods of purchase including PayPal, but the payment method is always rejected, i asked to my bank and they say they are not the problem, can you give me a solution or a ticket please, i don't know what else to do.

[97563568]

Hello everyone
I am experiencing a connects purchase problem, i already tried with 3 different methods of purchase including PayPal, but the payment method is always rejected, i asked to my bank and they say they are not the problem, i also tried asking to the support chat bot and tried all it's solutions but none of them worked, can you give me a solution or a ticket please, i don't know what else to do.

Thank you in advance and hope you can help me.

[IvygailJ]

Hi Nicolas,

I am sorry to learn about the trouble you went through with purchasing Connects and trying to contact support. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[26c6307b]

Hi Moderator, I can't buy the connects and can't do anything with payment.

[LuiggiR]

Hi David,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[97563568]

Hello Ivygail J,
I am experiencing the same connects purchase problem, i already tried with 3 different methods of purchase including PayPal, but the payment method is always rejected, i asked to my bank and they say they are not the problem, i also tried asking to the support chat bot and tried all it's solutions but none of them worked, can you give me a solution or a ticket please, i don't know what else to do.

Thank you in advance and hope you can help me.

[316d6e88]

Hi Nicolas

I have tried buying connects from 4-5 payment mode, but everytime it fails. Kindky assisst for the same 

[NikolaS]

Hi Sahil,

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[f5d2a529]

I am a new in upwork and a freelancer. When I try to purchase the connects it is not success and showing message as "Sorry, something went wrong on our end. Please refresh the page and try again."

[95b78b36]

Hi, dear Support

I am facing a problem when trying to buy connects. I already added my card and after this there is a fee/charge deducted on my account. Now when I try to proceed on my payment on buying connects, there is an error "recent charge failed".

[PradeepH]

Hi Oleksandr,

I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep