Unable to Buy Connects

[#1]

Hello, I am facing a problem when trying to buy connects. I already added my card and after this there is a fee/charge deducted on my account. Now when I try to proceed on my payment on buying connects, there is an error "recent charge failed".

A fee/charge has already been deducted on my account so what is this error? I have already tried contact support which is basically just an AI (cant even talk with a real agent), and it says that this charge is deducted to verify my card and should also be returned. It was already deducted on my account so this should mean that verfication or authorization is successful. 

I would be glad to hear from you guys!

[#2]

Hi Abdul

Thank you for sharing your concern. I have shared your post to a support ticket to look into this for you. The handling team will reach out to you on the ticket to assist you accordingly.

[#3]

Hi there, My Wild card show that I paid $1.5, but in Upwork said charge fail and there are no add 10 connects, That a ERROR! I NEED someone to fix it.

**Edited for Community Guidelines**

[#4]

Hi XU,

Thank you for your message. I have shared your post to a support ticket to look into this for you. The handling team will reach out to you on the ticket to assist you accordingly.

[#5]

Greetings. Dear Support, I'm having trouble purchasing Сonnects. I tried all possible options: different cards, different banks and different amounts, but nothing worked. I will be very grateful for your help. Sincerely yours, Ihor Bulychevskyi.

[#6]

Hi Ihor,

I saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you to assist.

[#7]

Hello. Support Team, I am having a problem with buying my connets. I have tried all the possible options so far, as you have instructed me. Other cards, other banks. But still same issue. I would really appreciate your help. 
Best Chaouki

[#8]

Hi Chaouki, 

I am sorry to learn about the issue you encountered when trying to buy Connects. I've escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

Edited to add more information:

In general, this happens when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.

[#9]

I registered today. On the advice of a friend, I immediately linked a bank card and tried to buy connects. Unfortunately, it was not successful. It showed a strange error. I contacted the bank and they said that the payment was rejected by Upwork. Please help me solve this problem. My dream is to work on this platform. I don't want to be disappointed from the first day.

I hope for your understanding

[#10]

Hi Volodymyr,

I saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.

[#11]

Hey fellas! I'm new on Upwork, I have put the card details to buy the connects but the card was declined almost 2 times I have also use my husband's card but it didn't work. Kindly let me know how i can fix this issue.

Your help will be higly appriciated!

[#12]

oh sorry about that but you can get in touch with the upwork support to assist you and tell you what you need to do or perhaps they fixed it up for you.

God bless you 🙏 

[#13]

Hello Kinza,

Thank you for your message. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#14]

Hi Pradeep,
I tried several times to purchase connects or to subscribe to "Freelancer Plus" but Im getting directly reimbursed.
I used first Paypal then later I tried with my credit card but no way.
I tried to send a message to the support team but it seems that it doesn't work.
Could you please help me.
Thanks,

[#15]

Hi Caroli, I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#16]

Hello, I am facing a problem when trying to buy connects. I already added my card and after this there is a fee/charge deducted on my account. Now when I try to proceed on my payment on buying connects, there is an error "recent charge failed".

A fee/charge has already been deducted on my account so what is this error? I have already tried contact support which is basically just an AI (cant even talk with a real agent), and it says that this charge is deducted to verify my card and should also be returned. It was already deducted on my account so this should mean that verfication or authorization is successful. 

I would be glad to hear from you guys!

[#17]

Hi Muhammad,

I am sorry to hear about the trouble purchasing Connects and reaching our support team. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[#18]

Hello. I have tried 3 different cards and Paypal to buy connects and got zero results, it is not even in Connects history. I made sure I could do international transactions and the money has been taken from my card.

I also contacted my bank and they told me they need Upwork's acception of payment for it to go through.

[#19]

Hi Pavle,

I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[#20]

Hi there, I'm from Pakistan and new on upwork as a freelancer and as per your policies I've to buy connects to bid on the project. I'm trying to buy connects from past 5 to 6 days via visa card and the charge is getting failed everytime. Paid charges get reversed. There's no issue from the card issuer as well. I've also tried another billing method but the result was same. I've also attached the error which pops up. Kindly resolve the issue and guide me to buy the connects so that I could start up my work on upwork as a freelancer.
Thanks.

**Edited for Community Guidelines**

[#21]

Hi Rbiya,

I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[#22]

Hi there,
can you please tell me when my issue will be resolved?

[#23]

Rbiya, support requests are attended to in the order they are received. As soon as the next available agent gets your ticket in their queue, they will assist you further. 

[#24]

Hello, I am having trouble purchasing Connects on Upwork. I have tried different banks, but I have not been able to top up my balance. Everything else on my end seems to be in order. Therefore, I am reaching out to you for assistance in resolving this issue, as it appears that the problem might be on your side. Thank you for your understanding. I hope you can help me.

[#25]

Hi Ruslan,

I am sorry to hear about the trouble experienced while purchasing Connects. I can see that you've raised a support ticket regarding your concern and one of our team members is already assisting you. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

- Pradeep

[#26]

Good afternoon, please help me so that I can buy a connect so that I
can start working .....

thank you for your understanding