Unable to Buy Connects

[#1]

Hello, I am facing a problem when trying to buy connects. I already added my card and after this there is a fee/charge deducted on my account. Now when I try to proceed on my payment on buying connects, there is an error "recent charge failed".

A fee/charge has already been deducted on my account so what is this error? I have already tried contact support which is basically just an AI (cant even talk with a real agent), and it says that this charge is deducted to verify my card and should also be returned. It was already deducted on my account so this should mean that verfication or authorization is successful. 

I would be glad to hear from you guys!

[#2]

Support help! I can't purchase a connection. Funds are debited and returned to the bank card.

This notification appears

Sorry, we couldn't charge the billing method you selected. Please try a different one. If you still need help, contact customer support.

[#3]

I am facing the same problem (cannot buy connect-Recent transaction failed) where the transaction to buy connects goes through but is rejected by Upwork. I called my bank nd they said the problem is with upwork. Help

[#4]

Hi Server and Joseph,

I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep

[#5]

Hello, I paid for connects five days ago and they have not reflected in my account.

The funds have already been deducted from my debit card.

Kindly Assist.

[#6]

Hi Njenga,

I am sorry to hear about the issue you faced while adding Connects. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[#7]

Hi Team,

Still, regarding the error message: "We found a problem with your primary billing method and to put it on hold. Update it now."  

This issue has gone on for months and is delaying my projects.

I was asked by your team to contact my bank. I did that and got confirmed that my card are certified for payments to upwork they could see it got registrated properly on your site, validated from their side, money on the card etc. .

So to me is seems its on your side. I think I read somewhere you use stripe as your payment provider. Do they reject the card in the security settings. In that case this issue is on your side. 

Please let me know how we can proceed as i can see that its not only me having this kind of issue. 

Thank team!  

[#8]

Hi Ola,

I am sorry to hear about the issue you faced while using Mastercard to make a payment and the support you are referring to. You can reopen the support ticket to communicate with our support team by responding to the email notification sent to your registered email address. If you have any further questions or concerns, feel free to reply to this message.

- Pradeep

[#9]

I got the similar error message.

Please help me.

[#10]

Hi Upwork Support Team!

I have created a new account before a few days.

But I can't buy connects by visa, paypal and master card.

I attached the error message.

Please help me.

Best regards.

Oleksandr

[#11]

Hi Oleksandr,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#12]

Dear Upwork.

My issue is like this.

I have only 17 connects so I need to buy connects. Payoneer card is linked to billing methods of my upwork account.

The card has some money. But when I press buy connects, upwork says "Sorry, we couldn't charge the billing method you selected. Please try a different one. If you still need help contact customer support".

Why? I hope upwork solves this problem asap.

Thanks

[#13]

Hi Boris,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#14]

Hi, hope all are doing well. I already verfied and purchased connects earlier several times. Now again when I am buying the connects separately. I am facing the same issue.

Error:
"Sorry, something went wrong on our end. If this issue keeps happening, contact customer support."

hoping it to be resovled at the earliest.

Thank you

[#15]

Hi Muhammad,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will contact you.

[#16]

I tried buying connects. I have received a message from my bank that the required sum has been deducted. However, this does not reflect on my upwork account as it still shows that I have zero connects.

[#17]

Good Day

[#18]

Hello

Can you help me?

[#19]

Hi Davina,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.

[#20]

Dear Upwork Support Team,

I'm getting similar issues with Unable to buy Connections.
I joined to this platform few days ago, and I tried to purchase the first connections.
However, I failed.

 
It said that the payment was not working on upwork while it's working on other platforms properly.

Now, I have no experience on upwork, so I need the kindly review of your support team and let me know the what is the problems. And Hope you fix the problem for me.

Sincerely Yours,

[#21]

Hi Bradley,

We saw your post in the community and have converted it into a support ticket to give it the attention it deserves. Rest assured that someone from the team will contact you directly and assist you further. 

[#22]

Greetings to all community members. I am Olutope Olaitan, a new freelancer on Upwork platform. I purchased 60 connect at $9 and the transaction was successful on my card but Upwork is constantly given me error messages. I need help in resolving this issue please. Thanks to you all

[#23]

Hi Olutope,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will contact you.

[#24]

I purchased connect and the fund was successful deducted from my card but later refunded thereby making it difficult for me to buy connect. I joined this platform over a month and I need to commence work asap. Is there anything wrong with my account or card that is causing the refund?

[#25]

Hi Olutope,

I'd like to confirm that your concern was already escalated when you posted about it previously. You can check it here. A ticket has been created for you, and one of our agents has updated it to assist you further. Please refrain from posting duplicates here in the community, which is against the community guidelines.

[#26]

Hello, I’m trying to purchase Connects using my credit card, but the transaction failed despite having the correct billing information and sufficient balance.