Unable to Buy Connects

[#1]

Hello, I am facing a problem when trying to buy connects. I already added my card and after this there is a fee/charge deducted on my account. Now when I try to proceed on my payment on buying connects, there is an error "recent charge failed".

A fee/charge has already been deducted on my account so what is this error? I have already tried contact support which is basically just an AI (cant even talk with a real agent), and it says that this charge is deducted to verify my card and should also be returned. It was already deducted on my account so this should mean that verfication or authorization is successful. 

I would be glad to hear from you guys!

[#2]

Hi Mohsin,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.

[#3]

I tried contacting the banks did the 3d check but not able to do it and still the issue is pending despite changing multple cards please upwork help me solve this asap...

[#4]

Hi Almoid,

I saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.

[#5]

Unable to buy connects it say that there is a problem from upwork end while purchasing connects and processing the transaction please help me out with the same 

[#6]

Hi Ankur,

I’m sorry to hear about the issue you’ve experienced when purchasing Connects. I would like to let you know that this can typically happen when the bank is not accepting the charge or the transaction is declined. It would be best to contact your bank or card issuer to check this for you, or you may also try using an alternate billing method. If the issue persists, let us know so I can check further.

[#7]

But it says that issue is from your end there is no problem with my bank I have checked with them attaching the screenshot of the same 

**Edited for Community Guidelines**

[#8]

Hi Ankur,

Thank you for getting back to us. I have shared your post to a support ticket to look into this for you. The handling team will reach out to you on the ticket to assist you accordingly.

[#9]

hi, I try everything to buy connect.

but I still failed. please check and fix the issue. thanks

**Edited for Community Guidelines**

[#10]

Hi Dessy,

Thank you for your message. I would like to let you know that this can typically happen when the bank is not accepting the charge or the transaction is declined. It would be best to contact your bank or card issuer to check this for you, or you may also try using an alternate billing method. If the issue persists, please let us know so I check this further.

[#11]

Hi Ronna,

I already did what you suggest. I also try another card. please check further. 

thank you.

[#12]

Hi Dessy,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.

[#13]

I am trying to make the payment for the connection, but the transaction is not going through.

[#14]

Hi Anand,

Thank you for your message. I would like to let you know that the issue can typically happen when the bank is not accepting the charge or the transaction is declined. It would be best to contact your bank or card issuer to check this for you, or you may also try using an alternate billing method. If the issue persists, let us know so I check this further. 

[#15]

Joined in here recently. Each time I try to purchase connects an error pops up stating the recharge had not succeeded. Any help would be greatly appreciated regarding this matter..

[#16]

Hi Ashvin,

Thank you for your message. I would like to let you know that this can typically happen when the bank is not accepting the charge or the transaction is declined. It would be best to contact your bank or card issuer to check this for you, or you may also try using an alternate billing method. If the issue persists, please let us know so I can check further. 

[#17]

Thanks for the reply, I retried using a seperate payment option and the same error persisted. Might have to go in-person to my bank to get more details but I am quite afar right now. It would be great if some alternate solution could be provided or perhaps a more detailed reason as of why it got declined. Again, thanks for helping out...

[#18]

Thank you for getting back to us, Ashvin. 

I have shared your post to a support ticket to look into this for you. The handling team will reach out to you on the ticket to assist you accordingly.

[#19]

Ive been trying to buy connect but everytime I tried it says "Sorry, something went wrong on our end".  and custommer support is practically useless

[#20]

Hello Shaquille,

Thank you for your message. I am sorry to hear about the trouble you had purchasing Connects and your experience with customer support. In general, this happens when the bank keeps declining the transactions you’re attempting on your card. Please contact your card-issuing bank for more information about the specific charge decline.

[#21]

UNABLE TO BUY CONNETCS. SAYS RECENT CHARGE FAILED. WHEREAS I BOUGHT CONNECTS 2-3 DAYS AGO WITH THE SAME CARD. HAVE SUFFICIENT FUNDS IN MY ACCOUNT AND INTERNATIONAL TRANSACTIONS ARE ENABLED. I HAVE CONTACTED MY BANK AS WELL, CONFIMRED THAT EVERYTHING IS OK AT THEIR END.

[#22]

Hello Pratima,

Thank you for your message. I am sorry to hear about the trouble while purchasing Connects. In general, this happens when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.

[#23]

I am facing same problem. i purchased conncets 2 days ago with the same debit card. now it says recent charge failed. international transactions are enabled and i have sufficient balance. i contacted my bank as well. they confimed there is no issue at their end. i have been stuch here for the last 2 days

[#24]

I can't buy connects because my payment is always getting failed.

I get this notification that said "Something went wrong on our end..."

contacted chatbot. did not help.  I even contacted bank , they confimed there is no problem at their end

How do I fix this issue?

[#25]

Hi Pratima,

I see that you've recently raised a support ticket regarding your concern. One of our agents has already replied to you with more information.

[#26]

Hi,

I need to link my bank account in upwork and i input all the details needed on the billing and payment method for bank. But i was encountered this message "We are unable to authorize your card. Please add another billing method or contact your issuing bank" can someone help me asap.  Thanks!