Unable to Buy Connects

[#1]

Hello, I am facing a problem when trying to buy connects. I already added my card and after this there is a fee/charge deducted on my account. Now when I try to proceed on my payment on buying connects, there is an error "recent charge failed".

A fee/charge has already been deducted on my account so what is this error? I have already tried contact support which is basically just an AI (cant even talk with a real agent), and it says that this charge is deducted to verify my card and should also be returned. It was already deducted on my account so this should mean that verfication or authorization is successful. 

I would be glad to hear from you guys!

[#2]

Hi Haidee,

Thank you for your message. I have shared your post to a support ticket to look into this for you. The handling team will reach out to you on the ticket to assist you accordingly.

[#3]

whenever I try to add a payment card, the website glitches and shows that "Sorry, something went wrong on our end. Please refresh the page and try again. If this issue keeps happening, contact customer support."

I tried everything mentioned and was of no help. I want to buy connects and add a billing method and I am unable to proceed. This is frustrating since I could be losing job opportunities. I need help.

Thank you

[#4]

Hello Wassim,

I can understand how frustrating this must be for you. However, I checked but was not able to replicate the issue. Could you please let us know if you tried using a different browser or incognito mode? If not, could you please try and let us know if the issue persists?

[#5]

Hi,

I’m experiencing a problem when trying to purchase connects. Each time I attempt the transaction, I see the following message:

"Sorry, something went wrong on our end. Please refresh the page and try again."

I’ve tried refreshing the page, clearing cookies and browser history, and even switching to a different browser, but nothing has worked so far.

Has anyone else encountered this issue or found a solution? I would appreciate any advice or support!

Thank you!

Best regards,

Surajit K

[#6]

Hi Surajit,

I checked and it looks like the transaction was declined. Usually, for declined errors, we recommend that you contact your card-issuing bank so that they can look into the specific decline error. Please let us know if you need further assistance; we are here to help!

[#7]

Hi Nikola, 

I am ongoing the same problem, I cannot buy connects because of the stated messages "Sorry, something went wrong on our end. Please refresh the page and try again. If this issue keeps happening, contact customer support."

I amde sure my card has sufficient funds and is eligible for international payments.

Cab you please assit in solving it ?

[#8]

Hi Rim,

I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[#9]

Hello everyone, 

Recently, I've been trying to buy Connectes before submitting proposals. After a virtual card validates the purchase, there is a problem. 

I appreciate any help you can provide and thank you in advance...

**Edited for Community Guidelines**

[#10]

Hi Khaled,

I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[#11]

Dear Upwork Community and Support, 

Please check over my problem: 
When I am trying to add a card to buy connects I am getting this error
"We are unable to authorize your card. Please add another billing method or contact your issuing bank."

Looking forward to any suggestions or solutions on how to resolve this issue

Thanks, 
Ihor

[#12]

Hello Ihor,

I am sorry to hear about the trouble while purchasing Connects. In general, this happens when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.

[#13]

Hello Luiggi, 
I have contacted my bank, and they are saying the issue isn't on their side so please let me know any suggestions on how to resolve this issue.

Thanks, 
Ihor

[#14]

Thanks for letting us know, Ihor. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#15]

I can't buy connect because my payment is always failed.

I get this notification that said "Something went wrong on our end..."

How do I fix this issue?

[#16]

Hi Ajit,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#17]

Hi,

I recently updated a new Mastercard on my billing method.

Despite several attempts to purchase new connects, I kept receiving an error message saying that my billing address is invalid.

I can attest to the fact that the billing address is accurate.

Kindly advise on how to resolve this issue. Thank you.

Warm regards,

Onome Erikewe 

[#18]

Hello Onome,

Thank you for your message. I am sorry to hear about the trouble you had purchasing Connects. In general, this happens when the bank keeps declining the transactions you’re attempting on your card. Please contact your card-issuing bank for more information about the specific charge decline.

[#19]

Hello Upwork Community,

I’m experiencing a problem when trying to purchase connects. Each time I attempt the transaction, I see the following message:

"Sorry, something went wrong on our end. Please refresh the page and try again."

I’ve tried refreshing the page, clearing cookies and browser history, and even switching to a different browser, but nothing has worked so far.

Has anyone else encountered this issue or found a solution? I would appreciate any advice or support!

Thank you!

Best regards,

Surajit Karmakar

[#20]

Hi Surajit,

Thank you for reaching out to us. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#21]

Unable to buy connect, it says something went wrong.

[#22]

Hi Muideen,

One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

[#23]

[#24]

Hi Dhanya, 

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you directly via a support ticket to assist you further. You can access your ticket on this page.

[#25]

I have the same issue as Mutuma. I have tried 2 Debit Cards and 1 Credit card. But Keep getting the same error as "Sorry, something went wrong on our end. Please refresh the page and try again. If this issue keeps happening, contact customer support". 

I checked with Credit Card Provider bank. They said while adding a card Bank has received a request for 0.00$ but no more tansaction has been received by the bank.

So it looks like UpWork is not able to send the transaction to the bank.

Could you please help me look into it? I am unable to buy connects and because of this I am unable to bid.

[#26]

Hi Rakesh,

I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep