Unable to Buy Connects

[#1]

Hello, I am facing a problem when trying to buy connects. I already added my card and after this there is a fee/charge deducted on my account. Now when I try to proceed on my payment on buying connects, there is an error "recent charge failed".

A fee/charge has already been deducted on my account so what is this error? I have already tried contact support which is basically just an AI (cant even talk with a real agent), and it says that this charge is deducted to verify my card and should also be returned. It was already deducted on my account so this should mean that verfication or authorization is successful. 

I would be glad to hear from you guys!

[#2]

Hi,

I have facing like this same problem here, I can't see any Identity or any verifications regarding badges or "Not a generate my Promo Code till now..." How to procide next? I had tried so many times to pay and purchased the 100 connects but not now, I think, I had missied any steps, Why could not generate my promo code now..?

Kindly see this third Image after my debit card no connect and process.

Regards

[#3]

Hi Charanraj,

I checked and can confirm that your concern about purchasing Connects has already been escalated to our team. One of our agents updated your ticket to assist further. Please check your ticket here and kindly follow the instructions provided. 

[#4]

Hi Joanne,

Thank you so much for contacting me and procide me the next concern person..!

Regards

Charanraj L.

[#5]

when I pay with my PayPal account the payment can't be done with the message (There was a problem charging your billing method)  even tho I have the right amount in my Paypal balance 

and when using a prepaid card it also doesn't work 

p.s

I live in egypt

[#6]

Hi Kareem,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#7]

 I have the same issue, tried multiple cards, paypal account, revolut, contacted them all, it's an issue from your end. Can I talk with a representative? 

[#8]

Hi Myrsini,

I am sorry to hear about the issue you faced when trying to purchase Connects. I saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.

[#9]

I joined Upwork newly to find job after setting up my account,I tried buying connect using my VIsa card ,the card was rejected ,after I got an email that my account have been suspended untill i update my billing method.I got a new card and updated my billing method but,my account is till suspended.I sent numerous emails and Appeal yet no response for a week .

Please how long does it take support to review request and lift suspension. Is there any way I can communicate with them faster? I need help

[#10]

Hi Ruth, 

Thank you for reaching out to us. I am sorry to hear about the inconvenience this has caused. I shared your report with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further.

[#11]

Ok thanks but nothing have been done till now still waiting 

[#12]

Hi

Subject: Concerns with Promo Code, Free Connects, and Account Issues

Dear Upwork Support Team,

I'm reaching out regarding concerns with my account:

01. Missing promo code.
02. No free connects from monthly allocation.
03. Unable to purchase connects.

Profile completion: 100%
Proposal quality: 100%
Account verification: Completed

I've checked:

1. Email spam filters.
2. Upwork notifications.
3. Billing and payment methods.

Please assist with:

1. Locating the promo code.
2. Resolving free connects issue.
3. Ensuring seamless connect purchases.

Account details:

Username: Charanraj Lonare

Email: **Edited for Community Guidelines**

Thank you for your prompt attention.

Best regards,

Charanraj L

[#13]

Hello Charanraj,

Thank you for reaching out. To clarify, we don't have any discount codes or promos available at the moment. Periodically, Upwork sends offers via email, at events, and through partnerships. To ensure you get the marketing emails, please ensure you've opted in to receive marketing emails in your notification settings. If you set up your notifications settings and don’t get any marketing emails, please contact the Upwork Support Team through this page. Note that you can purchase Connects even without a promo code. 

Additionally, Upwork currently requires new freelancers to do one of two things before being able to submit a proposal for a job: subscribe to our Freelancer Plus membership plan for $19.99 USD a month, or purchase Connects. After you fulfill this requirement you will also receive 50 free Connects to further help you get started on Upwork. 

I also checked and see that you are already in correspondence with our team on your support ticket regarding your concern about purchasing Connects. If you need furter assistance, I encourage you to follow up with our team on your ticket so that they can assist you. You can access your ticket on this page.

[#14]

Hello Ivy,

Dear Ivy, I had race my issue so many times with Upwork support team in last mail and it's doing constntantly to regarding of my UBI bank of that's technical issue as well as attached that the related screen shot. So how can I received or sent my trasactions through the debit card or the PayPal, rite now. Everyone has suggest to go on round and round but not get the proper solutions yet.

Regards
Charanraj L

[#15]

Hi Ivy,

My request to Upwork Suport team members, I have already mentained this point,

UBI bank technical issues prevent Connects purchase. Alternative payment methods aren't feasible. Request assistance or discount/ promo code to start my account. (I already attached the bank error problem in last mail and 1 more time attached)

Thanks,

Charanraj L

[#16]

Hi,

Dear Ivy,

Hope you're doing well.
I'm still facing UBI bank payment issues. Could you assist with:

1. Alternative payment methods?
2. Discount/promo code?

Reference Ticket Number: 

Thank you for your support.

Best regards,
Charanraj L.

[#17]

1. Alternative payment methods? Paypal or Credit card
2. Discount/promo code? 0 discount, 0 promo code 

You have to buy Connect, no promo code to give

[#18]

Hello, Sophie,

I had race issue with Upwork support team in last mail of the UBI bank's technical issue as well as attached that the related screen shot. So How can I received/sent my trasactions by the debit card or the PayPal, rite now. Everyone has suggest of going on round and round but not get the proper solutions yet.

Regards
Charanraj L

[#19]

Subject: Escalation: Payment Issue with UBI Bank

Dear Upwork Support Team,

I'm experiencing ongoing payment issues with UBI bank.

Despite efforts, I'm unable to purchase Connects.

Request assistance with:

1. Alternative payment methods.
2. Resolution of UBI bank issue.

Thank you for your urgent attention.

Best regards,
Charanraj L

[#20]

Hi Charanraj,

Thank you for your message. I have shared your concern with our support team to check this further. One of our agents will reach out to you on your ticket to assist you accordingly. 

[#21]

Hello Upwork Community,

I’ve been trying all day to purchase connects, but I keep receiving an error message that my billing details don’t match my bank information. I’ve confirmed with my bank that everything is correct, so the issue appears to be on Upwork’s end. I also tried purchasing the Freelancer Plus Monthly plan with the same result.

Could someone help me get in touch with customer support to resolve this? Your assistance would be much appreciated.

[#22]

Hello Sabrina,

Thank you for your message. I am sorry to hear about the trouble you had purchasing Connects. In general, this happens when the bank keeps declining the transactions you’re attempting on your card. Please contact your card-issuing bank for more information about the specific charge decline.

[#23]

Connects are not received as credit is also deducted from my bank.

[#24]

Hi Maaz,

I have shared your post to a support ticket to look into this for you. The handling team will reach out to you on the ticket to assist you accordingly.

[#25]

Hi @Ronna, no one reached me untill now. Kindly resolve the issue ASAP.

[#26]

Hi Maaz,

Apologies for the delay as our support teams are currently experiencing a higher number of contacts than usual. Rest assured the team will address your concerns and questions in the ticket as soon as possible.

- Pradeep