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caitcarriker
Community Member

Unable to Login to Account

My brother-in-law is unable to send a Reset Password link to his email because it is telling him that his account does not exist. Since he cannot log in to his own account, he cannot submit a support request.

 

Why is it sending an error message when he inputs his user name?

 

I am happy to share his email via Direct Message so that this issue can be addressed with him.

1 REPLY 1
AveryO
Community Manager
Community Manager

Hi Caitlin, 


I sent you a private message requesting your brother's account details. I'll wait for your reply. 


~ Avery
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