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Hafiz Nabeel's avatar
Hafiz Nabeel A Community Member

Unable to Login to Zendesk

I have a created a ticket but when i click on the ticket it ask me login of upwork.zendesk.com . I entered my credentials to verify but it keep asking me same again and again. I 'm not even able to reply on my tickets.

I don't know whom to contact now 

nabeelqmi_0-1686618328172.png

 

5 REPLIES 5
Md Rakin Shah's avatar
Md Rakin Shah B Community Member

try to login with different browser 

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Hafiz,

 

Have you tried clearing your browser’s cookies or using a different browser? Kindly do this and access your support tickets here.

 

If the issue still persists, could you please share the following information so that we can forward it to our team to be investigated further?

  • Browser/s used
  • Browser version
  • Machine’s OS
  • Machine’s OS version
  • Screengrab of the issue
  • Additional details that may help us/the team investigate your concern better

~ AJ
Upwork
Usman's avatar
Usman K Community Member

Hi, I have the same issue on firefox developer edition.

here are the details
Browser/s used= Firefox Developer Edition
Browser version = 116.0b8
Machine's OS = Windows 11
Machines's OS version = Version 22H2 (0S Build 22621.2070)
Screengrab of the issue =

usman_gorsi1_0-1690913717644.png

 

Mykola's avatar
Mykola A Community Member

Use Chrome. Couple of cookies cleanup then refresh. It works for me.

Usman's avatar
Usman K Community Member

Thanks. I will do it for now but are there any plans for this to be resolved for the firefox users?

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