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Community Member

Unable to Upload Resume

Encountering error when uploading my resume:

"Can't parse the document (likely a scan), please try another one"


Hi Bryan,

Could you please try clearing your cache and cookies or logging in with a different browser to see if the issue persists?



i have the same problem as i upload my pdf resume, i also tried to clearning my cahce and cookie, so how can we slove it ? thanks


Hi Christopher,


Could you please try again right after you have completely cleared your cache and cookies? You may also try using a different browser. If the issue persists, please let us know. 

~ Joanne
Community Member

I'm having the same problem. It appears the document is uploaded as there is  a green check but it just remains on that screen. I have cleared caches and tried different browsers.


Community Manager
Community Manager

Hi Elly,


Thank you for reaching out to us. I would be happy to help. I checked and it looks like you tried to upload a document in doc format. Please know that we only support the PDF file format. Could you please to convert your document to a PDF file and try again? 


Let us know if the issue persists. 

~ Nikola
Community Member

same issue, not uploading my cv even if it's in pdf format and only 1.2mb. please help.

Hi Johmette,


Thank you for your message. Could you please try again after clearing Cookies and Cache on your browser? You can also try using a different browser. Feel free to message us if problems persist.


Thank you,


Community Member

I am not able to upload my Resume for an unknown reason, could someone please help.. ? It's even in the PDF Format, but the Continue button is still disabled ðŸ˜¥

Hi Salman,


Can you please try clearing your browser cache and cookies or using a different browser? Let us know if the problem persists so we can assist you further.

~ Luiggi

Hi Luiggi R.,


Yes, i have done it and tried again. It's working now. Thank you very much!

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