Jun 16, 2022 05:48:36 AM by Bryan Justin L
Encountering error when uploading my resume:
"Can't parse the document (likely a scan), please try another one"
Jun 16, 2022 06:48:30 AM by Andrea G
Hi Bryan,
Could you please try clearing your cache and cookies or logging in with a different browser to see if the issue persists?
Jul 12, 2022 10:19:31 PM by Christopher C
i have the same problem as i upload my pdf resume, i also tried to clearning my cahce and cookie, so how can we slove it ? thanks
Jul 12, 2022 11:38:51 PM by Joanne P
Hi Christopher,
Could you please try again right after you have completely cleared your cache and cookies? You may also try using a different browser. If the issue persists, please let us know.
Jan 31, 2023 08:04:04 AM by Elly B
I'm having the same problem. It appears the document is uploaded as there is a green check but it just remains on that screen. I have cleared caches and tried different browsers.
Jan 31, 2023 11:14:45 AM by Nikola S
Hi Elly,
Thank you for reaching out to us. I would be happy to help. I checked and it looks like you tried to upload a document in doc format. Please know that we only support the PDF file format. Could you please to convert your document to a PDF file and try again?
Let us know if the issue persists.
Jun 1, 2023 02:37:10 AM by Johmette Bettina D
same issue, not uploading my cv even if it's in pdf format and only 1.2mb. please help.
Jun 1, 2023 04:29:26 AM by Pradeep H
Hi Johmette,
Thank you for your message. Could you please try again after clearing Cookies and Cache on your browser? You can also try using a different browser. Feel free to message us if problems persist.
Thank you,
Pradeep
Jul 30, 2023 01:16:42 PM by Salman K
I am not able to upload my Resume for an unknown reason, could someone please help.. ? It's even in the PDF Format, but the Continue button is still disabled 😥
Jul 30, 2023 02:13:27 PM by Luiggi R
Hi Salman,
Can you please try clearing your browser cache and cookies or using a different browser? Let us know if the problem persists so we can assist you further.
Jul 31, 2023 01:38:18 PM by Salman K
Hi Luiggi R.,
Yes, i have done it and tried again. It's working now. Thank you very much!
Nov 5, 2023 07:56:39 PM by Joe B
Please help. I have followed everything on here and tried 5 different browser but it still wont let me upload my CV
Nov 6, 2023 01:05:00 AM by Pradeep H
Hi Joe,
Could you please confirm the error you get while trying to upload your CV?
- Pradeep
Nov 7, 2023 02:44:00 AM by Talha K
I have the same problem. The file format is PDF and it's lower than 5 MB. I have tried to upload it from different browsers but the continue button is still deactivated.
Nov 7, 2023 03:26:05 AM by Annie Jane B
Hi Talha,
Have you tried clearing your browser’s cookies or using a different browser? If the issue still persists, could you please share the following information so that we can forward it to our team to investigate further?