Jan 11, 2022 04:16:58 PM Edited May 15, 2023 12:17:42 PM by Andrea G
Hi, Upwork can't accept my credit card for some reason, it keeps on declining it.
Solved! Go to Solution.
Jan 11, 2022 07:02:25 PM Edited Jan 13, 2024 07:10:01 AM by Pradeep H
Hi Hassan
In general, this happens when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.
If you’re still experiencing issues after checking with your bank, you can contact support by:
Mar 25, 2022 04:28:23 AM by Andrea G
Hi Daniyal,
I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.
Mar 25, 2022 04:45:59 AM by Daniyal H
Mar 31, 2022 07:14:21 AM by Kashf S
I tried to attach to my mastercard in payment method but its showing unable to authorize your card.
How can I resolve this issue
Mar 31, 2022 08:16:31 AM by Andrea G
Hi Kashf,
Someone from our team will reach out to you via support ticket in order to assist you further.
Apr 3, 2022 04:11:44 PM by Infinite F
I tried two different debit cards and none of them is working on the website, it's written no correct filed billing method etc. Please help us ASAP and don't take me to the billing methods page because there is no info on that. Fix my stuff please .
Apr 3, 2022 08:12:48 PM by Pradeep H
Hello Infinite,
Thank you for your message. I am sorry to hear about the issue while adding a billing method. I'll have one of our customer support agents reach out to you directly and assist you further.
Thank you
Pradeep
Apr 4, 2022 07:55:23 AM by Andrea G
Hi Csr,
I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.
Apr 4, 2022 08:54:26 AM by Andrea G
Hi Sachit,
Someone from our team will reach out to you via support ticket in order to assist you further.
Apr 8, 2022 03:48:19 AM by Shubham P
I have almost tried 3 different cards and I even tried with 1 paypal account, but I get the same error.
Please help me.
Thanks in advance
Apr 8, 2022 04:57:06 AM by Andrea G
Hi Shubham,
Apr 8, 2022 05:51:25 AM by Shubham P
I mean, I could understand if it happened for 1 bank, It happened with 3 different bank and 3 different cards, I even tried with a paypal account ....
Nothing is working,
I had completed 1 milestone and released the payment that did work ... I did it almost a week before and everything worked fine, but now nothing works.
Please help me out.
Apr 8, 2022 06:59:35 AM by Andrea G
Shubham, could you please confirm with your bank why they're declining the transactions? If you're still experiencing then, please feel free to follow up with us.
Apr 9, 2022 02:46:32 AM by Shubham P
I did, I even have checked if international transactions are enabled or not and suprisingly everything is fine at their end ....
Please help me with this, I have to activate milestone asap for starting the work and nothing is working.
The main issue is, I paid for my first milestone which indeed did well, everything happened seamlessly but I don't know why things are going wrong this time.
I activated my first milestone almost before a week or so and everything worked fine, suddenly things are not going well now.
One more point, I removed my card and then tried to again add it, then I was even charged with 1$ for verification.
Nov 13, 2022 05:20:29 AM by Puneet K
Lol. Seriously? Your team member will come back with useless solution saying him to visit bank.
Apr 11, 2022 05:19:58 AM by Avni S
hi pradeep! I am facing the exact same issue. Can you please help me? I am unable to pay my freelancer. It is very urgent.
I have linked my debit card, and the initial check of zero dollar verification is also successful. However, after completing all processes and I pay, there is a message prompting "There was a problem charging your billing method. Please enter a new billing method and try again.
I have also tried thru Paypal, and have configured it via my bank account as well as a debit card but finally when i pay it fails and prompts "try different payment option".
I am using Upwork for the first time. Need your immediate help. thanks
Apr 11, 2022 06:26:17 AM by Andrea G
Hi Avni,
Apr 11, 2022 11:34:36 PM by Annie Jane B
Hi Avni,
Thank you for reaching out to us. It’s possible that your bank declined the transaction due to security issues. Please contact your card-issuing bank for more information and to confirm that you are authorizing Upwork to charge your card online.
If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the "Get Support" button that is shown on this page. Or you can contact us here by updating this thread so that our team can assist you further.
Nov 13, 2022 05:18:41 AM by Puneet K
Why is that so you always blame bank for it.? Please look at your own flaws. Try to resolve. There are more than 100 members coming back with same issue and you're just blaming banks. They also saying that even after doing every possible ways from bank it still fails in your platform. There's an serious issue. You better fix that instead of blaming banks.
Apr 12, 2022 07:26:32 AM by Shubham P
Hi avni, I am also geting the same error for one of my visa card
Have you successfully fixed it, if yes, please let me know the solution too.
Thanks
Apr 12, 2022 06:22:16 AM by Andrew O
hello good day,am having the same problems as well on my client account,i already updated my info but it keeps saying you dont have a vilid billing file
Apr 12, 2022 07:15:30 AM by Andrea G
Hi Andrew,
Someone from our team will reach out to you via support ticket in order to assist you further.
Apr 14, 2022 07:51:18 AM Edited Apr 14, 2022 07:54:31 AM by Shaker A
I can't hire a freelancer, I got a "charge failed" visa debit card !
I have enough money I don't know what is the problem, PLEASE I want a solution for this, the freelancer I have to pay for started thinking I'm a scammer!
Apr 14, 2022 08:47:46 AM by Andrea G
Hi Shaker,
I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.
Apr 18, 2022 08:29:28 AM Edited Apr 18, 2022 08:57:19 AM by Andrea G
Hello! My payment method has been "inactive" for 7 days and I really need to get my freelancer hired and paid. I think I now know why the payment has been inactive—the AmEx on file is from the COO of my company **Edited for Community Guidelines** and different from the name on the account which is my name, Helen Schultheis .
I've attached a bank statement where you can see a deposit from my company (it's Apt2B, but owned by TRP Acquisition) to further validate the card. Please let me know if you need anything else to make the payment method "active." Also, please let me know how long this will take to verify so I can let my freelancer know.
Best,
Helen
**Edited for Community Guidelines**
Apr 18, 2022 08:56:32 AM by Andrea G
Hi Helen,
One of our agents will reach out to you via support ticket in order to assist you with this.
Apr 21, 2022 03:03:30 AM by Bright I
This is too frustrating, I have added like 3 different Mastercards but none seems to work with upwork. I'm trying to hire a freelancer I keep getting this error "You don't have a valid billing method on file with Upwork. Please correct this before making an offer."
can anyone help me?
Apr 21, 2022 04:18:47 AM by Andrea G
Apr 22, 2022 07:09:41 AM by Mike L
Hi,
I am a new client in Upwork. I post a job and want to hire a freelancer. But the visa credit card I added is shown "inactive". I have verified my identity. It has been two days. I am wondering when could it become active so that I can hire.
I am in China and the credit card is issued by a Chinese bank.
Thanks!
Mike
Apr 22, 2022 08:09:09 AM by Andrea G
Hi Mike,
Someone from our team will reach out to you via support ticket in order to assist you.
May 5, 2022 03:16:22 PM by Adam B
Trying to fund a contract and keep getting charge failed and that I don't have a valid billing method on file. I have tried numerous accounts now with various balances way above the required fee but experiencing this issue. Can it be looked into?
May 5, 2022 05:08:20 PM by Joanne P
Hi Adam,
I checked and it looks like the transaction has been declined. You may want to reach out directly to your card- issuing bank so that they can check this for you.
May 5, 2022 07:58:30 PM by Dalia A
I have a problem with the payment in Upwork, although I already hired before, can anyone help me. Thanks
May 5, 2022 10:08:06 PM by Avery O
Hi Dalia,
I looked into this and the transaction was not permitted by the bank. Please contact your local bank for more information on why the transaction was declined.
In the meantime, you can add a different billing method to be able to use it on your contracts.
May 6, 2022 06:55:40 AM by Stefan J
Hi,
I successfully added my Visa Debit Card on Upwork. But when I try to send offer to freelancer I'm getting: "
May 6, 2022 07:52:37 AM by Andrea G
Hi Stefan,
May 7, 2022 01:23:59 AM by Hammad H
I've been trying to upgrade my membership from basic to plus.
But I'm unable to add a billing method. I've tried to add my Pre-paid (Mastercard) as well as Debit Card (Mastercard) but both ways it kept showing this message "We are unable to authorize your card. Please add another billing method or contact your issuing bank."
I've contacted my bank. And they said, "there's no issue on our end. you should check it with your requested website".
kindly fix it asap.