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hassanwaqar71
Community Member

Unable to add Credit Card payment method

Hi, Upwork can't accept my credit card for some reason, it keeps on declining it.

ACCEPTED SOLUTION
tinker_bell3
Moderator
Moderator

Hi Hassan

 

In general, this happens when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.

If you’re still experiencing issues after checking with your bank, you can contact support by:

 

  1. Selecting Get Support at the bottom of the Help Center page
  2. Type a question or topic and select "Send." The bot will find relevant Help articles for you.
  3. If we don't find the information you need after a few tries, you’ll see an option under the article selections to "Contact Support"
  4. Select "Contact Support" and follow the options provided
~ Joanne
Upwork

View solution in original post

290 REPLIES 290
tinker_bell3
Moderator
Moderator

Hi Hassan

 

In general, this happens when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.

If you’re still experiencing issues after checking with your bank, you can contact support by:

 

  1. Selecting Get Support at the bottom of the Help Center page
  2. Type a question or topic and select "Send." The bot will find relevant Help articles for you.
  3. If we don't find the information you need after a few tries, you’ll see an option under the article selections to "Contact Support"
  4. Select "Contact Support" and follow the options provided
~ Joanne
Upwork

I think now the get support thing is a bot

 

It doesn't help at all, each time it provides articles which are not even related to what help I need, hope you understand

 

Thanks in advance

They are all bot bro. They just know to blame banks. They can't even understand why these many members coming back with same issues. 

I'm having the same issue please help me. I need to buy upwork connects

 

Hi Shozab,

 

Thank you for your message. I am sorry to hear about the issue while purchasing Connects. Please contact your card issuing bank to the international transaction limits. You can also try again using a different payment method. 

 

Thank you,

Pradeep



Upwork

Hello, We are an enterprise that is trying to hire an employee through Upwork But we are facing some troubles with the payment methods and that is interrupting our begining. Could you please check why our payment methods always result failed ? We try it both, trough Paypal and credit card, and both results failed.

I posted another question, which got deleted from this discussion forum and redirected to this thread. I checked with the bank (Revolut), and there were no rejected charges. The "Get Support" button does not allow me to get in touch with support, and redirects to forum. Please advise what should I do. All contracts on our corporate account has been paused, and this is causing huge disruption on our work. If this issue is not going to be resolved today, I will initiate the move to another freelance platform, or switch to direct contracts with suppliers. 

Hi Andriy,

 

I am sorry you're experiencing issues contacting support. Our customer support team is creating a personalized experience to better assist all Upwork platform users via the chatbot. The more you interact with the chatbot, the more custom responses you’ll receive. And the further you go down the conversation, you will be presented with an option to create a ticket. Once a ticket is created, it will be forwarded to our team and you will receive a response within 24-48 hours.
 
I can see that you've already raised a support ticket regarding your concern and one of our agents is already assisting you. You can access your support tickets here. Again, please note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to respond to your follow-ups.

~ AJ
Upwork

Why is that so you always blame bank for it.? Please look at your own flaws. Try to resolve. There are more than 100 members coming back with same issue and you're just blaming banks. They also saying that even after doing every possible ways from bank it still fails in your platform. There's an serious issue. You better fix that instead of blaming banks.

612b8b93
Community Member

Hi, 

We are unable to process billing for a project milestone. We get the response: Milestone could not be activated. Please contact customer service 

Every time we try to do some payments we get issues like this, it is very inconvenient and straining the project timeline. Upwork help is not helping either. 

Hi Emerge,

 

I'm sorry to hear about the trouble you had and for the delayed reply to your post here. I checked your account and see that one of our agents has reached out to you regarding your concern. You can access the ticket here

~ Joanne
Upwork
engrtalhaatta
Community Member

I am having problem with my master card. Card is already attached and I have used it many time previously on upwork but now upwork is giving me an error that Card charge fail. I have contacted my bank and they said every thing is fine from their end. Kindly help me in this matyer

Hi Talha,

Someone from our team will reach out to you via support ticket in order to assist you further.

~Andrea
Upwork

Hi Andrea G, 

 

I'm having the same problem here, could you please help me ?

 

Thanks

Hi there, 

 

Thank you for reaching out to us. It looks like the charge on your credit card keeps getting declined. Please make sure your card is set up to make international payments and has sufficient funds on it to complete the funding. Please contact your card-issuing bank for more information about the specific charge decline.

 

~ Nikola
Upwork
35d7d203
Community Member

whenever I try to pay it says

You don't have a valid billing method on file with Upwork. Please correct this before making an offer

 

I tried to pay via Paypal but it says I have to verify even though my account is verified

 
 

Hi Lemore,

 

 
~Andrea
Upwork
669cab7d
Community Member

hi First i was facing an error about unauthorize card then i tried several times and now i am facing this issue "You have exceeded the maximum number of attempts to add a credit card." 

i need to hire my developer let me know what should i do to solve this problem

 

Hi Daniyal,

I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.

~Andrea
Upwork

i am waiting please review it as soon as possible i have to pay my
developer to start the work
635b81b9
Community Member

I tried to attach to my mastercard in payment method but its showing unable to authorize your card.
How can I resolve this issue

Hi Kashf,

Someone from our team will reach out to you via support ticket in order to assist you further.

~Andrea
Upwork
c6a4ef15
Community Member

I tried two different debit cards and none of them is working on the website, it's written no correct filed billing method etc. Please help us ASAP and don't take me to the billing methods page because there is no info on that. Fix my stuff please .

Hello Infinite,

 

Thank you for your message. I am sorry to hear about the issue while adding a billing method. I'll have one of our customer support agents reach out to you directly and assist you further.

 

Thank you
Pradeep



Upwork

hi same issue for me too please provide one time payment option 

Hi Csr,

I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.

~Andrea
Upwork
f2ef797a
Community Member

Me 2. Not able to make payment.

Hi Sachit,

Someone from our team will reach out to you via support ticket in order to assist you further.

~Andrea
Upwork
403251ba
Community Member

I have almost tried 3 different cards and I even tried with 1 paypal account, but I get the same error.

 

Please help me.

Thanks in advance

Hi Shubham,

 

 
~Andrea
Upwork

I mean, I could understand if it happened for 1 bank, It happened with 3 different bank and 3 different cards, I even tried with a paypal account ....

 

Nothing is working,

I had completed 1 milestone and released the payment that did work ... I did it almost a week before and everything worked fine, but now nothing works.

 

Please help me out.

Shubham, could you please confirm with your bank why they're declining the transactions? If you're still experiencing then, please feel free to follow up with us.

 

~Andrea
Upwork

I did, I even have checked if international transactions are enabled or not and suprisingly everything is fine at their end ....

 

Please help me with this, I have to activate milestone asap for starting the work and nothing is working.

 

The main issue is, I paid for my first milestone which indeed did well, everything happened seamlessly but I don't know why things are going wrong this time.

 

I activated my first milestone almost before a week or so and everything worked fine, suddenly things are not going well now.

 

One more point, I removed my card and then tried to again add it, then I was even charged with 1$ for verification.

 

Hi Shubham,

 

Thank you for following up. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

 

~ Nikola
Upwork
4576ac6b
Community Member

Lol. Seriously? Your team member will come back with useless solution saying him to visit bank. 

72e15b4c
Community Member

hi pradeep! I am facing the exact same issue. Can you please help me? I am unable to pay my freelancer. It is very urgent. 

 

I have linked my debit card, and the initial check of zero dollar verification is also successful. However, after completing all processes and I pay, there is a message prompting "There was a problem charging your billing method. Please enter a new billing method and try again.

I have also tried thru Paypal, and have configured it via my bank account as well as a debit card but finally when i pay it fails and prompts "try different payment option". 

 

I am using Upwork for the first time. Need your immediate help. thanks

Hi Avni,

 

 
~Andrea
Upwork

Hi Avni,

 

Thank you for reaching out to us. It’s possible that your bank declined the transaction due to security issues. Please contact your card-issuing bank for more information and to confirm that you are authorizing Upwork to charge your card online.

 

If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the "Get Support" button that is shown on this page. Or you can contact us here by updating this thread so that our team can assist you further.


~ AJ
Upwork

Why is that so you always blame bank for it.? Please look at your own flaws. Try to resolve. There are more than 100 members coming back with same issue and you're just blaming banks. They also saying that even after doing every possible ways from bank it still fails in your platform. There's an serious issue. You better fix that instead of blaming banks.

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