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Levana's avatar
Levana S Community Member

Unable to add local bank account

My withdrawal to my account in my country is failed, even I already filling the correct account number, bank branch code and other. I have USD account in Indonesian bank account and want to withdraw my money in USD not in IDR. But in the form in upwork, I can't change the currency, it's automatically set to rupiah. How can I received  my payment in USD to my Local Bank acoount in Indonesia? I use Bank BTPN that provide USD account. Please help me

ACCEPTED SOLUTION
Joanne's avatar
Joanne P Retired Team Member

Hi Levana,

 

We’ve designed the process of Adding a Direct to Local Bank payment method to be as straightforward as possible. To add your bank account: 

 

  1. Go to Settings  Get Paid
  2. Click Add Method
  3. Click the Set Up button for your chosen method
  4. Enter your bank account details, including bank codes
  5. Choose a payment schedule and click Next

 

Important things to know:

 

  • For security reasons, your new payment method will become active in three days.
  • Check that the name on your bank account matches your verified name on Upwork. If your payment method was flagged for a name mismatch, please contact support to resolve the issue or add a new payment method.
  • You should also contact your bank if you're not sure you have the correct information, or if you received an error when you tried to enter it into our system.
  • Upwork charges $0.99 per Direct to Local Bank withdrawal. Any additional restrictions, timing regulations, and fees vary depending on your bank.
  • Be sure that you enter your bank information, including bank codes, correctly. We want you to get your money on schedule and any errors could result in a failed transfer or delay. If you've exceeded the character limit on the Name on Account field, please contact your bank to get an appropriate abbreviation.
    • Since some banks aren’t in our database or have recently changed their information, your bank details may not be recognized. In that case, you can enter your bank information manually by selecting the "enter branch address manually" option. On the pop-up that appears click "enter it manually."​ Once clicked, a new form will appear to let you enter your bank details. You may want to re-confirm the bank code and other information on file with your bank before entering changes manually in order to avoid potential problems with withdrawals.
~ Joanne
Upwork

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73 REPLIES 73
Pranay's avatar
Pranay M Community Member

Hi Team,

 

I am trying to link my SBI bank IFSC code - SBIN0020165 but apparently it's not available at Upwork. I did double check in RBI website too and it's available there. Can you please help me with this?

 

Thanks & Regards,

Pranay

Joanne's avatar
Joanne P Retired Team Member

Hi Pranay,

 

We requested the assistance of our team. One of our agents will contact and assist you directly via a support ticket

~ Joanne
Upwork
Avinash's avatar
Avinash B Community Member

Hi,

 

I am trying to setup payment to local bank withdrawal method in my upwork account.

But the IFSC code I am entering is not being recognised by upwork.

 

Pradeep's avatar
Pradeep H Retired Team Member

Hi Avinash,

 

I am sorry to hear about the trouble you faced while adding a payment method. If you have already checked the IFSC code with the bank, you have the option to enter the bank details manually by clicking the 'enter it manually' link. If you have any further questions or concerns, feel free to reply to this message.

 

- Pradeep 

Oliver Chika's avatar
Oliver Chika I Community Member

I needed to add my dollar account with  IŞ bank (a Turkish bank) however upwork keeps saying the swift code does not exist after inputting the code correctly. Can anyone who has faced this challenge help me, please

Achıeve ıt
Ivygail's avatar
Ivygail J Retired Team Member

Hello Oliver,

 

I am sorry to hear about the trouble you faced adding your payment method. If you believe the account details are correct, you can click on the 'Enter it manually' link to add them manually. If you have any further questions or concerns, feel free to reply to this message.

 

~Ivy
Oliver Chika's avatar
Oliver Chika I Community Member

Thank you so much. However I do not find the option of "add manually" I only see a box to type the SWIFT code

Achıeve ıt
Pradeep's avatar
Pradeep H Retired Team Member

Thank you for sharing the screenshots, Oliver. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

 

- Pradeep

Rishikesh Suresh's avatar
Rishikesh Suresh K Community Member

Hello I am from India. I am trying to add my bank account to recieve payments. 

 

Can you please help fix this issue?

 

Thanks,

Rishi

Christian's avatar
Christian G Retiring Moderator

Hi Rishikesh,

Thank you for reaching out. I am sorry to hear about the trouble you are facing when adding your payment method. If you believe the account details are correct, you can click on the 'Enter it manually' link to add them manually. Feel free to also check this Solution post for more information.

I would also recommend checking the available learning paths in the Academy section to help you get started on Upwork. If you have further questions, feel free to reply and let me know.

~Christian
Tabitha's avatar
Tabitha L Community Member

Hello! I am trying to add my bank account as my method of payment but it keeps saying that my routing number is incorrect. If somone from upwork could help me fix this issue it would be much appreciated! 

 

Thanks!

Ivygail's avatar
Ivygail J Retired Team Member

Hi Tabby, 

 

I saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.

 

~Ivy
Sandeep's avatar
Sandeep K Community Member

Hy there, I am trying to add my bank account which is still not uploaded. I
have no account in local bank. I'm using account of online bank monzo which
is my only account. Kindly help me to attach account details sort code
**Edited for Community Guidelines**

Ronna's avatar
Ronna P Retired Team Member

Hi Sandeep,

 

Thank you for your reply. This is Ronna, stepping in for Ivy. If your bank confirms that you have the right sort code, please select the option to enter your bank address manually.

 

I'd like to share that we also accept digital bank accounts for billing and payments. However, please be aware that if you use a digital bank account, we may not be able to help you if you have trouble making a payment or receiving funds. Digital banks work through a partner bank to process transactions with Upwork. Due to that, tracing digital bank transactions is not always possible, and even when we can trace the transaction it may take a long time. You can learn more by visiting these helpful pages:

 

Digital Banks

Manage how you get paid

~Ronna
Sandeep's avatar
Sandeep K Community Member

Hi there, I tried to enter sort code manually many times but it didn't
work. I have correct bank details but upwork app do not accept it. Kindly
give me solution.
I would looking forward to hearing from you
Ivygail's avatar
Ivygail J Retired Team Member

Hello Sandeep,

 

Thank you for getting back to us. Could you please confirm if you have received any error messages when trying to add your sort code manually? Could you please let us know if you tried using a different browser or incognito mode? If not, could you please try and let us know if the issue persists?

 

~Ivy
Shamik Kumar's avatar
Shamik Kumar B Community Member

 
Ronna's avatar
Ronna P Retired Team Member

Hi Shamik,

 

Thank you for sharing your concern. I'd like to let you know that some banks aren't in our database or have recently changed their information, which is why at times, your bank details may not be recognized. In this case, if your bank confirms that you have the right IFSC code, please select the option to enter your bank address manually by selecting the "enter branch address manually" option. On the pop-up that appears, click "enter it manually."​ Once clicked, a new form will appear to let you enter your bank details. Let us know if you need further assistance. 

 

~Ronna
Shamik Kumar's avatar
Shamik Kumar B Community Member

Thanks Ronna.

Sumit's avatar
Sumit C Community Member

Hello sir I have the same problem I am also trying to adding my local bank account for payment method but the IFSC code which is correct,but it get rejected the IFSC code is (KKBK0006739). Can you please help me to resolve this too.

 

Ivygail's avatar
Ivygail J Retired Team Member

Hi Sumit,

 

Thank you for reaching out. Generally, this happens if your bank isn't using the Banker's Almanac, where bank information is stored, or if the bank information needs updating. If your bank hasn't listed their details there yet or has changed them over the years, the system might not be able to detect your bank. You might want to ask your bank to update their information in the Banker's Almanac if necessary.
 
You may also add them manually, by navigating to your Get Paid page and clicking the "Enter branch address manually". It will allow you to enter manually, and that's when you need to enter the details provided by your bank. 

 

~Ivy
Goksu's avatar
Goksu O Community Member

Hi,

 

I have tried to add 3 different methods to enter sort code to get paid. But system does not allow me to go to the next page. It says bank is not found. Does anyone relate?  

 

Thanks

Motaleb Hossain's avatar
Motaleb Hossain S Community Member

Could you please give me a screenshot that you are tumbling? 

Ivygail's avatar
Ivygail J Retired Team Member

Hello Goksu,

 

Please check this helpful article for more information about the correct format of the sort codes. That said, since some banks aren’t in our database or have recently changed their information, your bank details may not be recognized. In that case, you can enter your bank information manually by selecting the "enter branch address manually" option. On the pop-up that appears click "enter it manually."​ Once clicked, a new form will appear to let you enter your bank details. You may want to re-confirm the sort code and other information on file with your bank before entering changes manually in order to avoid potential problems with withdrawals.

 

~Ivy