Retired Team Member
Hi Levana,
We’ve designed the process of Adding a Direct to Local Bank payment method to be as straightforward as possible. To add your bank account:
- Go to Settings › Get Paid
- Click Add Method
- Click the Set Up button for your chosen method
- Enter your bank account details, including bank codes
- Choose a payment schedule and click Next
Important things to know:
- For security reasons, your new payment method will become active in three days.
- Check that the name on your bank account matches your verified name on Upwork. If your payment method was flagged for a name mismatch, please contact support to resolve the issue or add a new payment method.
- You should also contact your bank if you're not sure you have the correct information, or if you received an error when you tried to enter it into our system.
- Upwork charges $0.99 per Direct to Local Bank withdrawal. Any additional restrictions, timing regulations, and fees vary depending on your bank.
- Be sure that you enter your bank information, including bank codes, correctly. We want you to get your money on schedule and any errors could result in a failed transfer or delay. If you've exceeded the character limit on the Name on Account field, please contact your bank to get an appropriate abbreviation.
- Since some banks aren’t in our database or have recently changed their information, your bank details may not be recognized. In that case, you can enter your bank information manually by selecting the "enter branch address manually" option. On the pop-up that appears click "enter it manually." Once clicked, a new form will appear to let you enter your bank details. You may want to re-confirm the bank code and other information on file with your bank before entering changes manually in order to avoid potential problems with withdrawals.
Hi JoanneP, my account number is 12 digits. I don't know why it is not working in upwork. Can you help me solve this problem?
Retiring Moderator
Hi Circle,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Retired Team Member
Hi Andres,
I am sorry to learn about the issue with adding your payment method. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Retired Team Member
Hi Egwuatu,
You cannot add a payment method that does not belong to you. If your bank is unable to assist you with the swift code, you can explore other available option to withdraw your earnings. Click the 'Add a method' button on the Get paid page to check other available payment methods. If you have any further questions or concerns, feel free to reply to this message.
- Pradeep
Retired Team Member
Hi Gideon,
I'm sorry to learn about your payment method that kept on being disabled. I checked and see that it was disabled due to incorrect or invalid bank details. To get this sorted out, could you please reach out to your bank to confirm your bank details and ensure there haven't been any changes on their end? If there have been changes, you might want to remove your bank account and then re-add it with the updated information by going to Account settings > Get Paid. You can learn more here.
Retired Team Member
Hello Sophie,
Thank you for reaching out to us. I’ll be glad to help. Since some banks aren’t in our database or have recently changed their information, your bank details may not be recognized. In that case, you can enter your bank information manually by selecting the "enter branch address manually" option. Here is a screenshot for reference.
Retired Team Member
Hi Raquel
Thank you for sharing your concern. I'd like to clarify that if your bank confirms that you have the right sort code, please select the option to enter your bank address manually. Let us know if you need further assistance.
Retired Team Member
Hi Seetaram,
I am sorry to hear about the trouble you faced while trying to add a payment method. If your bank is not found using IFSC code, you can try entering the details manually. If you have any further questions or concerns, feel free to reply to this message.
- Pradeep
Retiring Moderator
Hi Z,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Retired Team Member
Hello Jialyn,
If you enter the BRSTN Code and hit search, and it's not found, you should be able to see the option to enter it manually.
You may want to re-confirm the code and other information on file with your bank before entering changes manually to avoid potential withdrawal problems. Please check out this helpful article for more information about the correct format of the BRSTN Code.
Retired Team Member
Hi Rashmin,
I am sorry to hear about the trouble you faced while adding your payment method. If you believe the account details are correct, you can click on the 'Enter it manually' link to add the details manually. If you have any further questions or concerns, feel free to reply to this message.
- Pradeep
Retired Team Member
Hi Vinay,
I've escalated your concern to our team. One of our agents will contact you directly via a support ticket to assist you further.
