Unable to add/use payment method

[hassanwaqar71]

Hi, Upwork can't accept my credit card for some reason, it keeps on declining it.

[tinker_bell3 · Accepted solution]

Hi Hassan

In general, this happens when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.

If you’re still experiencing issues after checking with your bank, you can contact support by:

1. Selecting Get Support at the bottom of the Help Center page
2. Type a question or topic and select "Send." The bot will find relevant Help articles for you.
3. If we don't find the information you need after a few tries, you’ll see an option under the article selections to "Contact Support"
4. Select "Contact Support" and follow the options provided

[403251ba]

I think now the get support thing is a bot

It doesn't help at all, each time it provides articles which are not even related to what help I need, hope you understand

Thanks in advance

[4576ac6b]

They are all bot bro. They just know to blame banks. They can't even understand why these many members coming back with same issues. 

[9e2bd34b]

I'm having the same issue please help me. I need to buy upwork connects

[pradeephele]

Hi Shozab,

Thank you for your message. I am sorry to hear about the issue while purchasing Connects. Please contact your card issuing bank to the international transaction limits. You can also try again using a different payment method. 

Thank you,

Pradeep

[acfe24fc]

I used 6 cards same issue are all the banks having issue ? 

[razib-shahrier]

LoL. I wanna ask the same question. 

[razib-shahrier]

Hi Pradeep, I'm having a similar issue while trying to add my credit card under the billing & and payment section from settings. Every time I try to add my card it charges me 10 cents and also sends me confirmation that my card has been added but it's not. This is very frustrating. I also tried the bot things several times and it keeps repeating the same thing which is to contact with my credit card provided. I did contact them and also cross-checked everything. All are updated from their end. It seems the issues are occurring from the Upwork end not from my bank. All my given information was right as required but still, it declined to add my card and kept charging every time. 

PS. I have attached a screenshot for your convenience. My question if the card information is not right then why charging me for it? 

[812dd08c]

Hi Md,

I’ve escalated your community post to a support ticket to give your report the attention it deserves. One of our agents will be in touch with you soon to assist.

[48609e90]

Hello, We are an enterprise that is trying to hire an employee through Upwork But we are facing some troubles with the payment methods and that is interrupting our begining. Could you please check why our payment methods always result failed ? We try it both, trough Paypal and credit card, and both results failed.

[12acd797]

I posted another question, which got deleted from this discussion forum and redirected to this thread. I checked with the bank (Revolut), and there were no rejected charges. The "Get Support" button does not allow me to get in touch with support, and redirects to forum. Please advise what should I do. All contracts on our corporate account has been paused, and this is causing huge disruption on our work. If this issue is not going to be resolved today, I will initiate the move to another freelance platform, or switch to direct contracts with suppliers. 

[759e32fa]

Hi Andriy,

I am sorry you're experiencing issues contacting support. Our customer support team is creating a personalized experience to better assist all Upwork platform users via the chatbot. The more you interact with the chatbot, the more custom responses you’ll receive. And the further you go down the conversation, you will be presented with an option to create a ticket. Once a ticket is created, it will be forwarded to our team and you will receive a response within 24-48 hours.

I can see that you've already raised a support ticket regarding your concern and one of our agents is already assisting you. You can access your support tickets here. Again, please note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to respond to your follow-ups.

[4576ac6b]

Why is that so you always blame bank for it.? Please look at your own flaws. Try to resolve. There are more than 100 members coming back with same issue and you're just blaming banks. They also saying that even after doing every possible ways from bank it still fails in your platform. There's an serious issue. You better fix that instead of blaming banks.

[2b939b4a]

hello I also have a problem with payment (Recent recharge failed.) but on bank don't have any limitation. Can you help me?

[812dd08c]

Hi Kyps,

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. Please note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further. You can access your support tickets and coordinate with the team here. 

[e5ddc562]

The same happened with me now, you guys keep things complicated, if the card has no funds for the first time why you are not allowing me to pay the next time, you don't want money?

[3d7736bf]

I want to add my billing method with my credit card but got the error message  Your bank was unable to verify your information. Please contact them and try again.

I have already checked my card with my bank and they say everything's okay.Have tried other card and get same error , but both cards are working on other platforms. One is Visa card other is mastercard . 

Please let me know what's the problem , I can't buy connects and apply for jobs almost 2 weeks.

The cathbot cant help me.Please help or otherwisely deleting account from upwork will be my option 

[a47bb79b]

They create tiket with no response, they say in 24 and 48 hours and 72 hours have passed.

[612b8b93]

Hi, 

We are unable to process billing for a project milestone. We get the response: Milestone could not be activated. Please contact customer service 

Every time we try to do some payments we get issues like this, it is very inconvenient and straining the project timeline. Upwork help is not helping either. 

[tinker_bell3]

Hi Emerge,

I'm sorry to hear about the trouble you had and for the delayed reply to your post here. I checked your account and see that one of our agents has reached out to you regarding your concern. You can access the ticket here. 

[engrtalhaatta]

I am having problem with my master card. Card is already attached and I have used it many time previously on upwork but now upwork is giving me an error that Card charge fail. I have contacted my bank and they said every thing is fine from their end. Kindly help me in this matyer

[andregutierrez22]

Hi Talha,

Someone from our team will reach out to you via support ticket in order to assist you further.

[dc2f7b4c]

Hi Andrea G, 

I'm having the same problem here, could you please help me ?

Thanks

[egaruth]

Hi there, 

Thank you for reaching out to us. It looks like the charge on your credit card keeps getting declined. Please make sure your card is set up to make international payments and has sufficient funds on it to complete the funding. Please contact your card-issuing bank for more information about the specific charge decline.

[35d7d203]

whenever I try to pay it says

You don't have a valid billing method on file with Upwork. Please correct this before making an offer

I tried to pay via Paypal but it says I have to verify even though my account is verified

[andregutierrez22]

Hi Lemore,

It looks like you were able to enter a card but it's getting declined. Please contact your card-issuing bank for more information about the specific charge decline.

[669cab7d]

hi First i was facing an error about unauthorize card then i tried several times and now i am facing this issue "You have exceeded the maximum number of attempts to add a credit card." 

i need to hire my developer let me know what should i do to solve this problem

[andregutierrez22]

Hi Daniyal,

I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.

[669cab7d]

i am waiting please review it as soon as possible i have to pay my
developer to start the work

[635b81b9]

I tried to attach to my mastercard in payment method but its showing unable to authorize your card.
How can I resolve this issue

[andregutierrez22]

Hi Kashf,

Someone from our team will reach out to you via support ticket in order to assist you further.

[c6a4ef15]

I tried two different debit cards and none of them is working on the website, it's written no correct filed billing method etc. Please help us ASAP and don't take me to the billing methods page because there is no info on that. Fix my stuff please .

[pradeephele]

Hello Infinite,

Thank you for your message. I am sorry to hear about the issue while adding a billing method. I'll have one of our customer support agents reach out to you directly and assist you further.

Thank you
Pradeep

[9ce23bed]

hi same issue for me too please provide one time payment option 

[andregutierrez22]

Hi Csr,

I can see you were able to submit a support ticket with our team regarding this. Please allow some time for our team to review and they will update you directly via ticket as soon as possible.

[f2ef797a]

Me 2. Not able to make payment.

[andregutierrez22]

Hi Sachit,

Someone from our team will reach out to you via support ticket in order to assist you further.

[403251ba]

I have almost tried 3 different cards and I even tried with 1 paypal account, but I get the same error.

Please help me.

Thanks in advance

[andregutierrez22]

Hi Shubham,

It looks like the charge on your card keeps getting declined. Please contact your card-issuing bank for more information about the specific charge decline.