Unable to add/use payment method

[hassanwaqar71]

Hi, Upwork can't accept my credit card for some reason, it keeps on declining it.

[AndreaG]

Hi Anjam,

It looks like the charge on your credit card is getting declined. Please contact your card-issuing bank for more information about the specific charge decline.

[a_kirant_rai]

Hello Andrea. I'm having the same issue. I use my brother's card or paypal to make payments (as international payment is restricted in my country). 

I hired a freelancer in October. The payment went throught the first time. However, it got chargeback reversed. I've tried to pay from Paypal, and it takes the money, but then it gets refunded. Bank says there's no such issue.

Is there any way to make the payment? Maybe bank transfer or Upwork Paypal payment?

[LuiggiR]

Hi Ajay,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[d224ef4f]

Hello,

All three payment methods on my account are on hold.  I have a very important project pending and my contractor cannot begin work because she is unable to accept offer.  This has been going on for 48hrs.  My account name is divya.aza.

[ArjayM]

Hi Divya,

I checked your account and it looks like the transaction has been declined by your card-issuing bank. You may contact your card-issuing bank for more information about the specific charge decline. You may also consider using a different Billing Method.

If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the "Get Support" button that is shown on this page. You may be asked what type of account you need help with, please select the best option for your situation. If you don't receive the information you're looking for, you can select "Get Support" for more options, including contacting our support team.

[riadmk]

Hello, I am having difficulty paying the milestones for the freelancer I am working with. The system is preventing me from making any payments or completing the remaining milestones that I have set. Can you assist with resolving this issue?

[riadmk]

i would like to add that I have contacted my bank and they have confirmed that there are no issues with my card and that I have sufficient credit. Can you assist with resolving this issue?

[LuiggiR]

Hi Riad,

Thanks for reaching out to us and sorry to hear that you're having trouble with this. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

[ddc955ba]

Hi, 

I have tried adding debit, credit as well as PayPal account as billing. Despite multiple attempts, it says your Financial transactions for your company have been limited. I am unable to contact support, can someone please help me? 

I am based out of india.

[759e32fa]

Hi Shreya,

Thank you for reaching out. I checked your account and don't see the limitation on your financial account anymore. Could you please try again? Let us know if the issue persists.

[0089c5cb]

Hello, I try to hire a freelancer for my project and this is my first time using upwork. The problem I am having is I cannot pay him because I get an error saying that "Sorry, we couldn't charge the billing method you selected. Please try a different one. If you still need help,  Contact Support". I tried 4 different cards, talked with the banks and approved that I am the one who does this purchase. Everything seems to be working on my side, I granted all the permission to both the banks and the cards but upwork doesn't want to deduct the money. Additionally, it deducts the money first and then 20 seconds later it refunds the money immediately. This happens with all my cards, I tried with Turkish and German cards but everything fails. Can you help me with this issue, please? I am in a rush on this project and I want to hire someone immediately

[NikolaS]

Hi Muhammad,

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

[d5b0ddb0]

Hello! Please advise on the issue "You don't have a valid billing method on file with Upwork. Please contact the account owner to update the billing method." Can it be a problem from my side? For example, there are no sufficient funds on the credit card, or there is something else? Thank you. 

[759e32fa]

Hi Victoria,

Thank you for reaching out to us. In general, this happens when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.

[d5b0ddb0]

Thank you!

[c2ba35df]

Hi;

I have a problem when i try to activate a milestone and pay freelancers : 

I removed the card and i tried to add it second time ... but the same problem and same messages : 

1. Charge Failed
2. Sorry, something went wrong on our end. Please refresh the page and try again. If this issue keeps happening, contact customer support.
3. There was an error loading this page: error [7****f-MAD, 793*********jhf-MAD]. Contact Upwork Support for more information.

How can i fix it please, 

[AndreaG]

Hi Soufiane,

It looks like the charge on your credit card keeps getting declined. Please contact your card-issuing bank for more information about the specific charge decline.

[8f2d5309]

 HI,

Once the first attempt was unsuccessful, now every time if i want to make a payment on Upwork get an error. 

Paypal account: Recent charge failed.
Add new billing method.

If I want to add a Credit card:
Error:

Enter 2-digit expiration month.

Enter 2-digit expiration year.

Add security code.

Sorry, we couldn't charge the billing method you selected. Please try a different one. If you still need help, contact customer support.

Please check my account and solve this issue. 
There is nothing wrong with my payment methods and balance. 

Thanks,

Sam

[AndreaG]

Hi Sam,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[b2da0c5c]

Hello,

I just opened an account as a client. I tried adding both a debit card and a PayPal account but the payment was not accepted by Upwork. The card and PayPal are not in my name. They belong to a friend, but they allowed me to use them since I do not have them on my own. The odd part is that the payment went through in the bank but Upwork still rejected it.

How do I solve this issue?

Thank you

[759e32fa]

Hi Jessica,

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

[1ecc2276]

Hi, 
I am trying to hire a freelancer, my debit card is verified but I am not able to fund the amount and it's showing this error, Sorry, we couldn't charge the billing method you selected. Please try a different one. Can you please help me with what should I do? Is there any issue on Upwork's end or on my end?

Thanks

[babarnadeem83]

Hi Mubeen!

Basically there is problem with your card, first you have to remove it and add it again otherwise put another one.

Thanks

[1ecc2276]

Yes, I did it and now the problem is resolved.

[5c59ba68]

How its solve . Please help me , I do have same issues 😞 

[759e32fa]

Hi Omar,

Thanks for reaching out. Have you tried calling your local bank to see why it was being rejected? Kindly check with your bank and retry adding your payment method. If the issue persists, please let us know.

[ArjayM]

Hi Mubeen,

Thank you for reaching out to us and I'm sorry to hear that you're having difficulties hiring a Freelancer. In general, this happens when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline. Alternatively, if you have other payment methods, you can try using them instead.

If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the "Get Support" button that is shown on this page. You may be asked what type of account you need help with, please select the best option for your situation. If you don't receive the information you're looking for, you can select "Get Support" for more options, including contacting our support team.

[e4b92d3b]

Hi, 

Message for Upwork rather than community....why was my primary card not deducted for a significant work payment but instead another one? The primary card is valid, within expiry date etc, but due to different currencies I now have a significant FX loss?

Thanks for any help.

[AndreaG]

Hi Damian,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

[abdulateefsann19]

I tried to hire a freelancer for a simple task, and my card was charged but the job offer was not sent to the freelancer, it gave an error in the job offer page that an issue has occurred from our end but my card was still charged, I need this fixed as soon as possible, please

[ArjayM]

Hi Sanni,

I checked your account and it looks like the transaction has been declined by your card-issuing bank. There's no existing transaction on your Transaction History page as well. You may contact your card-issuing bank for more information about the specific charge decline. You may also consider using a different Billing Method.

If you’re still experiencing issues after checking with your bank, you may contact our support team by clicking the "Get Support" button that is shown on this page. You may be asked what type of account you need help with, please select the best option for your situation. If you don't receive the information you're looking for, you can select "Get Support" for more options, including contacting our support team.

[ibrott]

Hey,

This is my and my client's first job on UpWork. We are having trouble completeing payment since all of their cards seem to get rejected (see image below and attached). Any idea why this must be or how to solve it?

**Edited for Community Guidelines**

**Edited for Community Guidelines**

Regards,

[AndreaG]

Hi Ignacio,

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

[007fa97f]

I want to add new payment method. My bank card information (adress, etc) is correct, but the system says my information does not match. What should I do? Can any upwork staff help me?

[759e32fa]

Hi Zhijun,

Thank you for reaching out. Could you please try checking the information with your bank and asking them to make sure that international transactions be allowed? If the issue persists, you may try another card. Feel free to reach out should none of these work for you. 

[007fa97f]

Hi Annie,

Thank you for your reply. I checked.

• My mastercard suport internation transactions, because I added it on other platform and works for payment. I used this card successfully pay for international project many times.
• I confirm that the information of my card is correct, which can be used to add successfully on other platforms.

Question: Is the information check for payment cards in upwork not updated? Or is there problems with upwork's finances? I tried again today, but the system still asked me to check the card information, failed to add.

Looking forward your feedback. Or you can give me a private request ticket where I can uploda my info.

ZJ

[PradeepH]

Hi Zhijun,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here .

Thank you,

Pradeep

[8ef86107]

my debit card can't be attached with my upwork account

[LuiggiR]

Hi Abdal,

I'm sorry to hear you're having trouble adding a billing method to your account. Please contact your card-issuing bank for more information and to confirm that you are authorizing Upwork to charge your card online.

If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the "Get Support" button that is shown on this page. Or you can contact us here by updating this thread so that our team can assist you further

[4cd1676c]

I create a milestone and when I want to fund it, it said that "Resent charge failed. We can't charge the billing method you selected. Please try different one"

what can it be? I made 3 payment and after that it happens.there is everything is okay with the card and it has money. 
Who knows?