Unable to add/use payment method

[hassanwaqar71]

Hi, Upwork can't accept my credit card for some reason, it keeps on declining it.

[ArjayM]

Hi Emiliano,

I'm sorry to learn about these difficulties in adding a billing method to your account. I'll have one of the team members assist you further via a support ticket. You can expect an update on this page with your ticket once your case is fully reviewed. Don't hesitate to communicate with the team if you have questions or need further assistance.

[b251ca1f]

Awesome looking forward to it 

[1ac0022095447f79]

I opened the email sent by my worker, filled in the payment information, and proceeded with the payment, but this error message is displayed. Does anyone know how to solve it?

[759e32fa]

Hi Dongkyun,

I'm sorry to learn that you're having difficulties processing payments for your Talents. In general, this happens when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.

If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the "Get Support" button that is shown on this page. You may be asked what type of account you need help with, please select the best option for your situation. If you don't receive the information you're looking for, you can select "Get Support" for more options, including contacting our support team.

[eb9e09bc]

Hello, I try to hire a freelancer for my project and this is my first time using upwork. The problem I am having is I cannot pay him because I get an error saying that "Sorry, we couldn't charge the billing method you selected. Please try a different one. If you still need help,  Contact Support". I tried 4 different cards, talked with the banks and approved that I am the one who does this purchase. Everything seems to be working on my side, I granted all the permission to both the banks and the cards but upwork doesn't want to deduct the money. Additionally, it deducts the money first and then 20 seconds later it refunds the money immediately. This happens with all my cards, I tried with Turkish and German cards but everything fails. Can you help me with this issue, please? I am in a rush on this project and I want to hire someone immediately.

**Edited for Community Guidelines**

[759e32fa]

Hi Demir,

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

[a4d70a73]

I just got this fault. I don't why it happened.
Everything have worked well until this fault. 

Is there somebody got the same problem? And how to solve it?

Thank you so much!

[stevan79bgd]

You must see that with a bank that issued your card.

[759e32fa]

Hi Son,

Thank you for reaching out to us. In general, this happens when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.

[cd3a468a]

Hey Upwork Team,

I tried many times to add my Mastercard details on my client account to hire freelancer but facing such issue as you see in image. While all POS, E-Commerce and International transactions are active on my card. I did contact to my bank but there is no issue/error from their end.

Card Type: HBL - Gold Debit Mastercard

Could you please help out to resolve this issue.

Regards.

Anjam Tahir

**Edited for Community Guidelines**

[AndreaG]

Hi Anjam,

It looks like the charge on your credit card is getting declined. Please contact your card-issuing bank for more information about the specific charge decline.

[a_kirant_rai]

Hello Andrea. I'm having the same issue. I use my brother's card or paypal to make payments (as international payment is restricted in my country). 

I hired a freelancer in October. The payment went throught the first time. However, it got chargeback reversed. I've tried to pay from Paypal, and it takes the money, but then it gets refunded. Bank says there's no such issue.

Is there any way to make the payment? Maybe bank transfer or Upwork Paypal payment?

[LuiggiR]

Hi Ajay,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[d224ef4f]

Hello,

All three payment methods on my account are on hold.  I have a very important project pending and my contractor cannot begin work because she is unable to accept offer.  This has been going on for 48hrs.  My account name is divya.aza.

[ArjayM]

Hi Divya,

I checked your account and it looks like the transaction has been declined by your card-issuing bank. You may contact your card-issuing bank for more information about the specific charge decline. You may also consider using a different Billing Method.

If you’re still experiencing issues after checking with your bank, a quick way to contact our support team is by clicking the "Get Support" button that is shown on this page. You may be asked what type of account you need help with, please select the best option for your situation. If you don't receive the information you're looking for, you can select "Get Support" for more options, including contacting our support team.

[riadmk]

Hello, I am having difficulty paying the milestones for the freelancer I am working with. The system is preventing me from making any payments or completing the remaining milestones that I have set. Can you assist with resolving this issue?

[riadmk]

i would like to add that I have contacted my bank and they have confirmed that there are no issues with my card and that I have sufficient credit. Can you assist with resolving this issue?

[LuiggiR]

Hi Riad,

Thanks for reaching out to us and sorry to hear that you're having trouble with this. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

[ddc955ba]

Hi, 

I have tried adding debit, credit as well as PayPal account as billing. Despite multiple attempts, it says your Financial transactions for your company have been limited. I am unable to contact support, can someone please help me? 

I am based out of india.

[759e32fa]

Hi Shreya,

Thank you for reaching out. I checked your account and don't see the limitation on your financial account anymore. Could you please try again? Let us know if the issue persists.

[0089c5cb]

Hello, I try to hire a freelancer for my project and this is my first time using upwork. The problem I am having is I cannot pay him because I get an error saying that "Sorry, we couldn't charge the billing method you selected. Please try a different one. If you still need help,  Contact Support". I tried 4 different cards, talked with the banks and approved that I am the one who does this purchase. Everything seems to be working on my side, I granted all the permission to both the banks and the cards but upwork doesn't want to deduct the money. Additionally, it deducts the money first and then 20 seconds later it refunds the money immediately. This happens with all my cards, I tried with Turkish and German cards but everything fails. Can you help me with this issue, please? I am in a rush on this project and I want to hire someone immediately

[NikolaS]

Hi Muhammad,

Thank you for reaching out to us. One of our team members will reach out to you directly via a support ticket to assist you further. You can access your tickets on this page.

[d5b0ddb0]

Hello! Please advise on the issue "You don't have a valid billing method on file with Upwork. Please contact the account owner to update the billing method." Can it be a problem from my side? For example, there are no sufficient funds on the credit card, or there is something else? Thank you. 

[759e32fa]

Hi Victoria,

Thank you for reaching out to us. In general, this happens when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.

[d5b0ddb0]

Thank you!