Jan 11, 2022 04:16:58 PM Edited May 15, 2023 12:17:42 PM by Andrea G
Hi, Upwork can't accept my credit card for some reason, it keeps on declining it.
Solved! Go to Solution.
Jan 11, 2022 07:02:25 PM Edited May 3, 2024 12:25:51 PM by Andrea G
Hi Hassan
In general, this happens when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.
If you’re still experiencing issues after checking with your bank, you can contact support by:
Update:
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.
Thank you!
Nov 13, 2023 03:19:08 PM by Arjay M
Hi Terry,
We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will reach out to you on this page with further assistance in adding a billing method to your account.
Nov 14, 2023 02:08:42 AM by Vaishalli P
Since last week, I have been getting this message when trying to create a project.
I have tried multiple payment cards. same issue.
Anyone ?
Nov 14, 2023 03:43:52 AM by Annie Jane B
Hi Vaishalli,
Thank you for reaching out to us. I can see that you already opened a support ticket regarding this issue. Please allow our team 24-28 hours to respond to your request. Feel free to also update the ticket should you have further questions or concerns.
Nov 14, 2023 05:14:20 AM by Sonu S
I am facing somewhat same issue. first it says "Sorry, we couldn't charge the billing method you selected. Please try a different one" then i add paypal same issue. then i try to remove all the payment methods and add them again. this time payment get deducted and on screen same issue " Sorry, we couldn't charge the billing method you selected. Please try a different one". when i try to open contact support site "https://support.upwork.com/hc/en-us/categories/360001191233" which i get from the end of the message, the site didn't open. i try different browser,devices, mobile phone, tablet same thing. Now what should i do, this is my first time on Upwork and got this experience, can anybody tell me what should i do next? do i get my deducted money back or not?
Nov 14, 2023 04:09:55 PM by Ivan K
When I try to hire a person I get an error: "Sorry, we couldn't charge the billing method you selected. Please try a different one. If you still need help, contact customer support."
The bank responded that payments are being sent but the recipient cannot accept it and the payment is being returned (cancelled). Tried several cards, same result.
can someone help me please?
Nov 14, 2023 11:03:33 PM by Joanne P
Hi Ivan,
I have requested the assistance of our team. One of our agents will assist you directly via a support ticket.
Nov 19, 2023 09:48:36 PM by Afaq M
Mam, I have the same issue. Kindly help me regarding the issue. I have add the payoneer account details twice but both time they say me inactive.
Nov 20, 2023 12:10:56 AM by Pradeep H
Hi Afaq,
Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
- Pradeep
Nov 20, 2023 11:17:12 PM by Afaq M
Hi Pradeep,
Thanks for your kind respond. Sir, last time i do the same and raised a support ticket and an Upwork support staff member come to me for this concern and told me that we will look into this for you. I waited for few days but they not respond.
I do the same 2nd time and the same staff came and happen the same as last time i do.
Now i again raised a ticket, a staff member came and told me that we will look into this for you. Hope this time they helped me well.
Thank you so much
Afaq
Nov 14, 2023 08:04:41 PM Edited Nov 15, 2023 12:12:14 AM by Annie Jane B
I want to hire a freelancer for my work but after i select a suitable freelancer and go to the billing method i inserted my card details and still it gives an error and i cant proceed in that step. please help me with this issue.
**Edited for Community Guidelines**
Nov 15, 2023 12:27:13 AM by Annie Jane B
Hi Aslam,
I'm sorry to hear that your payment wasn't going through. In general, this happens when the transactions you’re attempting on your card keep being declined by the bank. Kindly contact your card-issuing bank to inquire about the specific charge decline. If the issue persists afterward, we'll be happy to assist.
Nov 16, 2023 08:32:11 AM by Dmitrii S
Im trying to contact support, but Bot constantly redirects me to opened request. Please reply it
Nov 16, 2023 11:48:24 AM by Arjay M
Hi Dmitri,
I'm sorry if you're not getting support or an update on your ticket sooner. I can confirm there's no restriction, so that you can use your account as usual. Please let us know more about your concern and why you need to contact our support team; we'll look into that for you.
Nov 16, 2023 08:46:58 PM by Dmitrii S
Im recieving this warning messaage when im trying to fund milestone (see attachement)
Bank says there is not issues with my card, how can i solve it?
Nov 16, 2023 11:54:22 PM by Joanne P
Hi Dmitrii,
I have requested the assistance of our team. One of our agents will assist you directly via a support ticket.
Nov 29, 2023 09:07:09 AM by Jordan Y
same thing happened to me and now I can't fund and send payment to the freelancer.
Nov 29, 2023 11:50:18 AM by Arjay M
Ho Jordan,
Thank you for reaching out and reporting this. I'm sorry to hear that your payment wasn't going through. Generally, this happens when the bank keeps declining transactions you're attempting on your card.
Kindly contact your card-issuing bank to inquire about the specific charge decline. If the issue persists afterward, we'll be happy to assist.
Nov 17, 2023 10:46:46 AM by Bjoern R
Hey my credit card did get accepted, but each time the payment gets through it gets canceled again?
I can see in my credit card history that it got charged, but it seemed to be declined on your end 5 times so far and I get the message to change my card. Tried two PayPal accounts which are connected to other bank accounts, but those are getting declined by the automatic system. Not quite sure what else I can do 😥
Nov 17, 2023 03:03:07 PM by Arjay M
Hi Bjoern,
Thank you for reaching out and reporting this. I'm sorry to hear that your payment wasn't going through. In general, this happens when the transactions you’re attempting on your card keep being declined by the bank.
Kindly contact your card-issuing bank to inquire about the specific charge decline. If the issue persists afterward, we'll be happy to assist.
Nov 20, 2023 08:51:15 AM by Bjoern R
Hey Arjay,
the bank didnt decline the payment, but it wasnt accepted on your side they told me.
Like I said also the additional payment methods I tried connecting didnt work, even tho it was paypal and connected to different bankaccounts.
-Björn
Nov 20, 2023 10:10:51 AM by Arjay M
Thank you for your response and confirmation, Bjoern,
I've shared your report with our support team and raised a ticket to give your concern the attention it deserves. One of the team members will contact you on this page with more information and further assistance.
Nov 19, 2023 10:36:51 PM by Afaq M
Hi All,
I am still facing the issue of Payoneer account inactive on my upwork account. I have ALSO contacted payoneer Support and they ask for Payee ID, When i provide then he told me that your Upwork is active funding sources from our side.
Kindly help me regarding this issue and i will be thankful.
Thanks
Nov 20, 2023 02:08:39 AM Edited Nov 20, 2023 02:10:00 AM by Rabbia N
Hi, I have attached my debit card, and it was successfully attached to my account, but when I try to pay the freelancer, it shows the error " We couldn't charge the billing method" or " Recent charge failed". Why is it happening? Please help!
Nov 20, 2023 03:37:40 AM by Nikola S
Hi Rabbia,
Thank you for reaching out to us. I checked and it looks like the charge on your credit card keeps getting declined. Please make sure your card is set up to make international payments and has sufficient funds on it to complete the funding. Additionally, please contact your card-issuing bank for more information about the specific charge decline.