Unable to add/use payment method

[hassanwaqar71]

Hi, Upwork can't accept my credit card for some reason, it keeps on declining it.

[e4932fb4]

Hello, I am an upwork employer. When I paid for part-time workers, the payment failed. The message was: Sorry, we couldn't charge the billing method you selected. Please try a different one. If you still need help, contact customer support.
The monthly balance of the card was normal. I also tried changing my Visa credit card or paying with Paypal, but they all showed failure. I even contacted the card-issuing bank, but the bank said that a transaction had occurred, but the transaction amount was refunded by the upwork merchant.
Please help me, I really need to hire part time staff!

[PradeepH]

Hi Yuchao,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[d7b08dbd]

Hello, I try to hire a freelancer for my project and this is my first time using upwork. The problem I am having is I cannot pay him because I get an error saying that "Sorry, we couldn't charge the billing method you selected. Please try a different one. If you still need help, Contact Support". Everything seems to be working on my side, I granted all the permission to both the banks and the cards but upwork doesn't want to deduct the money. Additionally, it deducts the money first and then 20 seconds later it refunds the money immediately. Can you help me with this issue, please? I am in a rush on this project and I want to hire someone immediately

[e13dcfdc]

I created an UPWORK account a few weeks ago for the design of my product, I have found a designer for the creation of my product but, I have been refused payment several times with several types of payment (Mastercard, Visa, Paypal), the designer is from Pakistan for information, for what reason all met payment is refused and how do I proceed to resolve the problem.

[7aff4258]

Payment refusals can occur due to various reasons such as security measures, payment processor restrictions, or issues with your payment method.

To resolve payment issues on Upwork:

1. Ensure your payment method is valid and has sufficient funds.
2. Contact Upwork support for assistance.
3. Consider alternative payment methods.
4. Keep your freelancer informed.
5. Escalate the issue if necessary.

By taking these steps and working closely with Upwork support and your freelancer, you should be able to identify the cause of the payment refusals and find a suitable solution to ensure timely payment to your freelancer.

[AndreaG]

Hi Yahia,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[ca63cdd3]

Hello.

There is 2 milestone in job that i created.

Frelanser finished first one and the oayment whas succsesful . Now i whant fund second milestone. But when i make payment there is an error "Recent charge Failed". How can i make payment for the second milestone? I use same payment methon on both milestones.

..

[PradeepH]

Hi Elbey,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[ayaz786amd]

Hi

I am getting the error message when I am trying to hire someone and making payment from card:

Sorry, we couldn't charge the billing method you selected. Please try a different one. If you still need help, contact customer support.

There is message "Recent charge failed" under card details. Any solutions?

[LuiggiR]

Hi Ayaz,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[af759b1f]

im trying to set up my account and the ai will not accept my card info (it is liget )and no matter what i do it will not accept my website in company info ...ai says its invalid 

not sure of how this service will help me if i cant talk to a real person to help straighten this out

im very frustrated ugggggggggg

[LuiggiR]

Hi Terry,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[451895fa]

pls help idk what the problem is. ive already been in touch with my bank multiple times and have clear history and cache as well

[LuiggiR]

Hi Zahid,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[451895fa]

ive already gotten in touch with my bank to verify the deatils. everything is fine on my end. apprently upwork keeps on sending the money back?ive also cleared the history+cache.  i dont know what the issue is. someone pls help me figure this out i need to make the payment today.

[a133bc39]

Twice I have setup a bank account as a payment method, and neither time did my bank account show the two small deposits that should have been made.  Tried it on Monday, and they still do not appear on my bank account on Friday.  I have confirmed that the routing number, account number, name on the account, and type of account are all correct.

[LuiggiR]

Hi Len,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[99e0f8d000024153]

Hi Upwork Team! 🙂

The reason for my message is that the platform rejects my credit card, I spoke with my bank and they tell me that everything is fine on the bank's side, that the platform is the one that rejects my card. I need to know how to solve this issue 🙏.

Thanks in advance for your reply 🙂.

[LuiggiR]

Hi Antonio,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[99e0f8d000024153]

Hi LuiggiR!

Thank you, have a nice day 👍

[d21e2a67]

I went to Upwork to find a freelancer to do a job for a client of mine, however when trying to pay I get the following error:

"Sorry, we couldn't charge the billing method you selected. Please try a different one. If you still need help, contact customer support"

So I contacted support and they gave me a very useless response.

What could I do? This is urgent since the deadline for submitting the work to my client is in 2 days and I cannot fail.

I already tried the following:
- I tried with 4 different payment cards, it didn't work
- I deleted and put back the payment cards again, it didn't work
- I made sure the billing details were correct
- I tried to pay with PayPal and it tells me that my Paypal account is not verified, I contacted Paypal support and they say that it is verified

What else can I do?

[LuiggiR]

Hi Ian,

I'm sorry you're having trouble with your billing method and that the response you received from the support team didn't help. That said, I can see that you replied to them clarifying what's happening; you can rest assured that they will continue to assist you in resolving this through your ticket with them. Please allow them more time to get back to you. 

[de7c33b3]

This is ridiculous Upwork. Multiple people have commented that they have used multiple cards. I myself have used 4x cards to send a contract, the charge goes through, and then declined. 
It is Upwork. It is not all of our banks. Then you have created a bottleneck with poor customer support. Not even poor, non-existent. You have a low quality chat bot with no real person. You even have to leave a message for the sales team's one very difficult number to find. This is disappointing and horrible service while continuing to repeat the same false narrative of our banks being the issue. There is a developer waiting for my contract. Poor guy really wants/needs this project and it has been impossible to contract. 

[PradeepH]

Hi Jacob,

I am sorry to hear about the trouble with your billing method and your experience with the support team. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[3adb721e]

**Edited for Community Guidelines**