Unable to add/use payment method

[#1]

Hi, Upwork can't accept my credit card for some reason, it keeps on declining it.

[#2]

Hi there, 

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern and the team has replied! You can access your support tickets here.

[#3]

I am trying to hire a freelancer and it will not accept any payment method I have entered. All payment details and card balances are valid.

Can someone assist me?

[#4]

Hi there,

I checked your account, and it looks like the transaction has been declined. It would be best to contact your card-issuing bank so that they can assist you with the specific decline error. If you need further assistance, please let us know. 

[#5]

Hi when I tried to fund the milestone for a fixed-price contract, the amount is debited from my bank account but getting Recent charge failed message on upwork, please help.

[#6]

Hi Red,

I looked closely at your account and confirmed that the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.

Alternatively, you may want to check this help article for other available billing methods.

[#7]

Hi, but its not a decline, money got debited from  my account. Can you please help refund it?

[#8]

Hi Red,

When a transaction is declined, it is not successfully charged to your account. It would be best to reach out to your card-issuing bank so that they can check on the specific decline error, and also the transaction that was attempted. 

[#9]

Hi, why is the money debited from my bank account? this is not a decline, the transaction narration states that it was sent to UPWORK

[#10]

Hi Red,

Could you please click on my name and send me a PM with a screenshot of the successful transactionn from your end? We'll have that reviewed and assist you accordingly with your concern. Looking forward to your message.

[#11]

Hi Arjay I've sent you the screenshot of the transaction, please let me know if you need anything else. I used the notify moderator option, i cannot see any other option to PM you by clicking your name. Please send a message to me so that I can reply

[#12]

Hi Andrew,

I did receive the screenshot you shared, and we appreciate your cooperation. I've escalated your community post to a support ticket to give your case the attention it deserves. One of our agents will contact you soon on this page to assist.

[#13]

Hi,

When I try to make a payment to fund a contract, I get this message:

"Sorry, we couldn't charge the billing method you selected. Please try a different one. If you still need help, contact customer support."

I contacted my bank to ask why. The bank said on their end, the transaction wouldn't go through because the address was incorrect.

However, the address is correct.

Every attempted Upwork transaction is automatically refunded.

I have no other card, so I am unsure what to do next.

[#14]

Hi Choromatsu,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[#15]

Systems said "Sorry, something went wrong on our end. Please refresh the page and try again. If this issue keeps happening, contact customer support." when I click the hire button at the Offer page. I already contacted my bank, they said this is Upwork platform to reject the transaction. Could you please advice ?

[#16]

Hi Kevin,

I am sorry to hear about the trouble while hiring a freelancer. I checked your account and I see that your card was declined. Could you please try again using a different billing method? Feel free to message us if the issue persists.

- Pradeep

[#17]

Hi Pradeep, 

I tried different credit card as well as different payment method including paypal !!!. It is nothing wrong at my end!

It is Upwork problem keep rejecting my payment without giving reason!  

Could you please expedite on resolving the issue ?

Regards,

Kevin

[#18]

I'm sorry to hear that the issue persisted, Kevin. I see that there's already a support ticket where the team is reviewing this further; rest assured they'll contact you as soon as they have an update and will continue assisting you. 

[#19]

Hi Upwork Team,

Could you please process my request and address the backend issue at your end precisely !!

There is nothing wrong at my end. The issue occurs on confirming the contract when I click the hire page. All works were stopped at our end as Upwork could not complete the contract due to payment issue.

We have waited for 36 hours but your team keep asking for my identification without resolving the real issue.

Could you please expediate and resolve the issue quickly ?

Regards,

Kevin

[#20]

I was told "we couldn't charge the billing method you selected" when I was trying to pay for the contract hiring a freelancer, while the same credit card worked just two day before that.

[#21]

Hi Xiaoxu,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#22]

Hello, 

I'm trying to hire talent, however, I keep running into issues where:

"Sorry, something went wrong on our end. Please refresh the page and try again. If this issue keeps happening, contact customer support."

I called my credit card institution and they confirmed that: Upwork charged the amount, and then instantly refunded the same amount. Nothing was blocked on the Credit Card side.

Please help!

[#23]

Hi Mick,

I'm sorry you're having difficulties with your billing method when hiring a talent for your project. Generally, this happens when the bank keeps declining transactions you're attempting on your card. 

I've shared your report with the relevant team and raised a ticket for further review. One of the members will contact you on this page with more information and assistance.

[#24]

Why do I get a refund after the payment is approved?

There is no problem with the card company..

i have to pay the freelancers for their work.

**Edited for Community Guidelines**

[#25]

Hi Hyun,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will contact you on this page with more information and further assistance on your payment concerns.

[#26]

Sorry, something went wrong on our end. Please refresh the page and try again. If this issue keeps happening, contact customer support.

This is the message i get on my account and I can not solve it. No payments go through even when the money is in the account. Please help, sorry!!