Jan 11, 2022 04:16:58 PM Edited May 15, 2023 12:17:42 PM by Andrea G
Hi, Upwork can't accept my credit card for some reason, it keeps on declining it.
Solved! Go to Solution.
Jan 11, 2022 07:02:25 PM Edited May 3, 2024 12:25:51 PM by Andrea G
Hi Hassan
In general, this happens when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.
If you’re still experiencing issues after checking with your bank, you can contact support by:
Update:
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.
Thank you!
Mar 12, 2024 12:22:27 PM by Luiggi R
Hi Roman,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Mar 15, 2024 04:44:48 PM by George G
I encountered an error attempting to hire a freelancer in payment processing. The initial payment failed due to exceeding my credit limit, which I promptly resolved. Upon retrying with sufficient funds, the payment successfully processed according to my bank.
Despite this, Upwork displays an incorrect error message: "Sorry, we couldn't charge the billing method you selected", and the hire is not showing anywhere on my account.
This issue is unacceptable, i need a refund or to continue with the job in my account as it is currently not even showing.
this is really one of the worst experiences i have ever had in customer support, the chatbot is a terrible waste of time, there supposedly is a ticket system but i have not found a way to open one.
Mar 15, 2024 08:17:51 PM by Joanne P
Hi George,
I have requested the assistance of our team. One of our agents will reach out and assist you directly via a support ticket.
Mar 16, 2024 03:27:11 AM by Fast W
Hi upwork team , When I post a job and want to hire a freelancer i add the payment method and click on submit it show the error that "Please use other payment method I use my different cards for payment but first it accept the card and when i do the transection they faild it it same error please fix it " I am from pakistan and all my cards are internationl one more thing " when i do transection it cut the amount from my account but after some time it failed the transection and give the amount back "
Mar 16, 2024 08:24:22 AM by Luiggi R
Hi there,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Mar 17, 2024 12:25:11 AM by Nissa S
I spoke with bank and paypal ... they both said everything is fine at their end.
Upwork is rejecting the payment
Mar 17, 2024 01:54:34 AM by Aderibigbe Sunday A
I'm sorry to hear that you're experiencing payment issues with Upwork despite confirmation from your bank and PayPal that everything appears fine on their end. It's frustrating when you encounter obstacles despite taking steps to resolve them.
In this situation, I recommend reaching out directly to Upwork's support team. They can investigate the issue further from their end and provide personalized assistance. Additionally, you can double-check your payment method details on Upwork to ensure everything is entered correctly.
However! I'm a virtual assistant, data entry specialist and customer service representative, I find it difficult to get my first job on upwork, I'm available to work with you, my clients satisfaction is my priority thanks.
Mar 17, 2024 03:14:52 AM by Luiggi R
Hi Nissa,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Mar 18, 2024 07:47:25 AM by Usman K
Hi there,
I have attached my card but after going through every step, but still i am facing the issue of "Billing Method not Activate".
Please help me to resolve the issue.
Regards,
Usman
Mar 19, 2024 10:13:49 AM by Mike M
I currently have hired freelancers for several active contracts in order to meet a deadline. All of a sudden when trying to fund Milestones, I got the message that they could not charge my billing method. I called my bank, and the card had no issues on their end. When I opened an issue with a call, they told me it was resolved. Then I funded one more milestone, which worked, go to fund a second one and I get the same message.
Has anyone else had this issue with repeated billing method failures? Ive tried adding a different method, re-inputting the original etc.
Mar 19, 2024 01:45:56 PM by Andrea G
Hi Mike,
Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.
Mar 19, 2024 03:24:32 PM by Tanya G
I want to hire a freelancer but my credit card has declined more than once. How can I approve a contract with no payment that which not apply to the new client account. I called the credit card and was informed that card was declined and refunded which is pending. I was advised to speak with Upwork support. No success there due to no live person is able to respond. This is frustrating to want to hire but cannot make a payment. I have been working on this since March 16, 2024. Hopefully, I can get the help too per Mike M issue. Thanks Tanya G.
Mar 19, 2024 06:56:00 PM by Joanne P
Hi Tanya,
We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.
Mar 19, 2024 06:52:11 PM Edited Mar 19, 2024 07:42:44 PM by HyunTaek K
Mar 19, 2024 11:06:07 PM by Joanne P
Hi HyunTaek,
We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.
Mar 20, 2024 11:22:54 AM by Dmytro C
I added my mastercard as a billing method to my upwork client account. My mastercard has 100$, but I can't fund 50$ to hire a freelancer. How to fix it?
It says "Sorry, we couldn't charge the billing method you selected. Please try a different one. If you still need help, contact customer support." How to fix it?
Mar 20, 2024 12:55:01 PM by Andrea G
Hi Dmytro,
We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Mar 20, 2024 01:48:20 PM by Jamie C
I get this error trying to upgrade my plan:
The request could not be completed. Please try again. If the issue persists, please contact Customer Support.
Support chat isn't useful and I can't create a ticket.
Mar 20, 2024 01:20:39 PM by Dmytro C
I added my mastercard as a billing method and charge 100$ there. But I can't fund money for developers using the method.
How to fix it?
Mar 21, 2024 04:02:04 AM by Steve M
Hi,
I have normal US credit cards and paypal accounts and none of them will work on Upwork. There's nowhere to go on the credit card sites to notify them that Upwork is legitimate. Is this common? Is Upwork a scam? Frustrated and unable to pay for my jobs. Any insight will be appreciated.
-Steve
Mar 21, 2024 05:03:43 AM by Luiggi R
Hi Steve,
I see that you've recently raised a support ticket regarding your concern. You can rest assured that the relevant team will continue assisting you from there.
Mar 21, 2024 07:44:42 PM by Steve M
No Luiggi, No one has replied to my support ticket. This site is useless. I am not able to pay my contractor since the first milestone payment, so now I will get a bad review from him. Or I will have to pay using PayPal outside of UpWork, which is against UpWork policies. This site is useless. There is no one able to help me.