Unable to add/use payment method

[#1]

Hi, Upwork can't accept my credit card for some reason, it keeps on declining it.

[#2]

Hi Roman,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#3]

no longer need help

[#4]

I encountered an error attempting to hire a freelancer in payment processing. The initial payment failed due to exceeding my credit limit, which I promptly resolved. Upon retrying with sufficient funds, the payment successfully processed according to my bank.

Despite this, Upwork displays an incorrect error message: "Sorry, we couldn't charge the billing method you selected", and the hire is not showing anywhere on my account.

This issue is unacceptable, i need a refund or to continue with the job in my account as it is currently not even showing.

this is really one of the worst experiences i have ever had in customer support, the chatbot is a terrible waste of time, there supposedly is a ticket system but i have not found a way to open one.

[#5]

Hi George,

 I have requested the assistance of our team. One of our agents will reach out and assist you directly via a support ticket.

[#6]

Hi upwork team , When I post a job and want to hire a freelancer i add the payment method and click on submit it show the error that "Please use other payment method I use my different cards for payment but first it accept the card and when i do the transection they faild it it same error please fix it " I am from pakistan and all my cards are internationl one more thing " when i do transection it cut the amount from my account but after some time it failed the transection and give the amount back " 

[#7]

Hi there,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#8]

I spoke with bank and paypal ... they both said everything is fine at their end.

Upwork is rejecting the payment

[#9]

I'm sorry to hear that you're experiencing payment issues with Upwork despite confirmation from your bank and PayPal that everything appears fine on their end. It's frustrating when you encounter obstacles despite taking steps to resolve them. 

In this situation, I recommend reaching out directly to Upwork's support team. They can investigate the issue further from their end and provide personalized assistance. Additionally, you can double-check your payment method details on Upwork to ensure everything is entered correctly.

However! I'm a virtual assistant, data entry specialist and customer service representative, I find it difficult to get my first job on upwork, I'm available to work with you, my clients satisfaction is my priority thanks.

[#10]

Hi Nissa,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#11]

Hi there, 
I have attached my card but after going through every step, but still i am facing the issue of "Billing Method not Activate".
Please help me to resolve the issue. 
Regards,
Usman

[#12]

Hi Usman,

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon on this page to assist.

[#13]

I currently have hired freelancers for several active contracts in order to meet a deadline. All of a sudden when trying to fund Milestones, I got the message that they could not charge my billing method. I called my bank, and the card had no issues on their end. When I opened an issue with a call, they told me it was resolved. Then I funded one more milestone, which worked, go to fund a second one and I get the same message.

Has anyone else had this issue with repeated billing method failures? Ive tried adding a different method, re-inputting the original etc.  

[#14]

Hi Mike,

Thank you for reaching out. I can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

[#15]

I want to hire a freelancer but my credit card has declined more than once. How can I approve a contract with no payment that which not apply to the new client account. I called the credit card and was informed that card was declined and refunded which is pending. I was advised to speak with Upwork support. No success there due to no live person is able to respond. This is frustrating to want to hire but cannot make a payment. I have been working on this since March 16, 2024. Hopefully, I can get the help too per Mike M issue. Thanks Tanya G.

[#16]

Hi Tanya,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.

[#17]

Dear upwork,

I am trying to make a payment, but it says, "Sorry we couldn't charge the billing method you selected."

I have attached an image for your reference.

I've spoken to my bank, it is not a card issue, the transaction gets posted on my bank statement. The bank has even tried test transactions and it was approved by the bank, so it is very clear that this issue has nothing to do with the bank. Rather, they said that the payment was reversed by your company, upwork.

However, my card has no issues, it's activated, I've used it for several purchases already, it has the right card number, name and address on file, which is why my bank statement has the payment posted UPWORK.

Not to mention, when I put in the card number, it recognzes that it's an American Express. So this has got to be a system error on your end, can you please find out what is going on?

The AI bot is no use, it says that it is an error with the Upwork payment system, and insisted that I contact the support. However, there is no way to contact support request nor submit a ticket. I can only check pending requests, that is IF I can submit a ticket, but there is not even a button to submit a ticket for support request. No one picks up the phone call, just redirects you to support ticket. The platform is very uncooperative when you try to contact support, and there is just no way to reach you guys.

I need to pay my developer but the website is not accepting the payment. I would really appreciate anyone that can help.

Thank you.

[#18]

Hi HyunTaek,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.

[#19]

I added my mastercard as a billing method to my upwork client account. My mastercard has 100$, but I can't fund 50$ to hire a freelancer. How to fix it?

It says "Sorry, we couldn't charge the billing method you selected. Please try a different one. If you still need help, contact customer support." How to fix it?

[#20]

Hi Dmytro,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#21]

I get this error trying to upgrade my plan:

The request could not be completed. Please try again. If the issue persists, please contact Customer Support.

---

Support chat isn't useful and I can't create a ticket.

[#22]

I added my mastercard as a billing method and charge 100$ there. But I can't fund money for developers using the method.

How to fix it?

[#23]

Hi Dmytro,

I can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further.

[#24]

Hi, 
I have normal US credit cards and paypal accounts and none of them will work on Upwork. There's nowhere to go on the credit card sites to notify them that Upwork is legitimate. Is this common? Is Upwork a scam? Frustrated and unable to pay for my jobs. Any insight will be appreciated. 

-Steve

[#25]

Hi Steve,

I see that you've recently raised a support ticket regarding your concern. You can rest assured that the relevant team will continue assisting you from there. 

[#26]

No Luiggi, No one has replied to my support ticket. This site is useless. I am not able to pay my contractor since the first milestone payment, so now I will get a bad review from him. Or I will have to pay using PayPal outside of UpWork, which is against UpWork policies. This site is useless. There is no one able to help me.