Unable to add/use payment method

[#1]

Hi, Upwork can't accept my credit card for some reason, it keeps on declining it.

[#2]

Hi Steve,

We apologize for the delay. We've submitted a follow-up to the team handling your case. Someone will update your ticket and assist you further. 

[#3]

I've posted a job listing, spoken with a prospective freelancer, but when clicking 'hire' and filling out the details re: payment to then click 'submit' I'm met with an error message. I've tried to access and retry this page several times. The layout also differs each time so could be a technical issue. 

It's an urgent task I need to get done and delaying both myself and the freelancer. 

If you could please help 

[#4]

We have the same problem, no response from support either. Did you manage to solve this ?

[#5]

Hi Anwar,

I'm sorry to hear you're having trouble hiring a freelancer. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#6]

I am having this same issue - the issue is now 4 days old.  I am not able to pay my contractor - if this doesn't get resolved I will have no choice but to pay them directly.  Please advise.  When will this be resolved? 

[#7]

Hi J Christine,

Thank you for reaching out to us. I am sorry for the inconvenience this has caused. I shared your report with the team handling your case and one of our agents will follow up with you on your support ticket as soon as possible to assist you further. 

[#8]

My credit card was charged but the contract was not funded. Error was "Recent charge failed. "

I cannot find a way to escalate the issue beyond the AI chat.

[#9]

Hi Shannon,

I’m sorry to learn you weren’t able to contact the Upwork Support Team directly, or file a ticket after interacting with the chatbot.

To access our support services, it would be best to follow the steps below:

1. Navigate to the Help Center’s navigation bar and select the “Contact Support” option.
2. Choose the “Chat with Upwork” option to initiate a conversation with our chatbot.
3. Type in a question or topic and click “Send.” The chatbot will provide relevant articles related to your question.

We strongly encourage everyone to engage with the chatbot to access the available support options. Asking for assistance directly may not provide sufficient information for the chatbot to be able to assist you appropriately - for example, creating a ticket for you with the right team according to your concern.

Please know that we've already escalated your concern. One of our team members will contact you directly via a support ticket to assist further. 

[#10]

I have tried to engage at least 5 times, but do not every get a way to access support. I am directed to click on a "Get Support" link, but do not have a "Get Support" link anywhere on any page that I see.

[#11]

Hello, I've been unable to access the support page. I need to resolve my identity verification it keeps sending me back to the same place over and over again. Can I get a solution to this ASAP? 

Currently, I can't apply for jobs because of this issue.

Thanks,

Isaiah

[#12]

I have tried to pay for a contract. Although I have several credit cards, none of them worked. Is there something wrong with the system?

[#13]

Hi Onur,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#14]

Hello, my card has been debited and yet I am told that the means of payment has been rejected. What I don't understand is that I have money on my credit card, the information entered is correct but it's rejected every time.

[#15]

Hi Pieter,

I checked and it looks like the transaction has been declined. You might want to contact your card-issuing bank so that they can look into the specific decline error. 

[#16]

Sorry. 

I update my payment method but still failed.

Can Your Support helps?

[#17]

Try to do it again later maybe theirs something problem on the system, judt relax dont fell bored

[#18]

Hello
I am “Your Name”. I have completed “my Diploma in Graphics Design” and “Text Illusion” from “Any University Name” or “Training Company Name”. For the past few years I have designed many logos, banners, 3D textures, AutoCAD, Cartoons etc. Some samples have been posted in my portfolio area and my work history area. Please have a look to measure my quality.
From your job description area, I have come to know that you need a unique design for your “new/existing” company. Actually, Graphics is the soul of a website and permanent branding of a company. I can strongly assure you that I will be able to provide you according to your desire.
You will find so many so called designers in the web who even do not know the color combination and structure. I do not want you to be cheated by them. You are in a right place and person. Hopefully I will be hired in this project. I am highly experienced in Adobe Photoshop, 2. Adobe Illustrator, 3. Adobe Flash, 4. ln Design, 5. Text Design Pro
I am waiting for your response. I am able to use all types of communication methods and able to maintain your time schedule during the project is on.

Regard

iqra shazadi 

[#19]

Hi Joel,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.

[#20]

Hi, since yesterday we get an error message when we try to activate a Milestone. Allegedly the selected payment method cannot be charged. The credit card is fully functional, the account is covered and has always worked until now. I even used it to activate a Milestone shortly before. As a solution, we added a second credit card yesterday and the same error message appears. What can we do?

[#21]

Hi Katja,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#22]

I want to hire freelancer, add my bank account but not pay, add other but happens same. I call bank but no problem about card. What I can make?

[#23]

Hi Lali,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#24]

Hi sir, I hope you are well. Sir I have have some issues in payment method. As soon as I send above but the amount is deducted from my bank account but the afar is not being sent offer you can see this amount of screen shot will be deducted from my account but the afar is not sent offer. Please solve this. I attech both screen shoot upwork contract sedniing issu and bank

**Edited for Community Guidelines**

[#25]

Hi Muhammad,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#26]

I can't pay right now even though my payment method is available,I have no way to use payment now. Whether I restart the contract or pay the milestone directly, an error message will appear, but my credit card can be used. Please help me solve it.

**Edited for Community Guidelines**