Unable to add/use payment method

[#1]

i am not able to pay for jobs with my visa card from Ghana. The final confirm and pay button remains grey and doesnt allow for payment to be made.

any help?

[#2]

Hi team,

I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[#3]

I completely agree!!! It also takes ages to get a response from the Upwork tech support. This is holding up people's projects and negatively affecting business!

[#4]

I have attempted to resolve this issue multiple times, but I keep being directed to the community and academy, even after expressing my need for more assistance. This has been quite frustrating, as I am encountering an error when trying to purchase connects.

Error Message:
"Sorry, something went wrong on our end. Please refresh the page and try again. If this issue persists, please contact customer support."

Despite this, I notice that my card and/or PayPal account is still being charged by Upwork. I would greatly appreciate more direct support to resolve this matter. Thank you!

[#5]

Hi Jason,

I will be happy to help. I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#6]

Hello, Andrea
I can't find the way to contact the Upwork Support Team directly, I only found the AI chat which doesn't help me to resolve the issue, I need help from Upwork - here is my issue:
I have created a post, I have found an expert, I try to submit the payment for the post and get "Recent charge failed." error, and each time, the money tooks from my bank account, but they returns back again after a few minutes. I have contacted my bank support, and they confirmed that the issue is on upwork's side. Please help me to resolve the issue 😩 

**Edited for Community Guidelines**

[#7]

Hi Iryna, 

Thank you for reaching out. This is Ronna, stepping in for Andrea. I checked and see that you currently have an open support ticket with the handling team. I have shared your post with them for follow-up. Please allow more time for our team to review your case. You will be notified of their response.

[#8]

I have the same problem with buying connects. No problem with bank. Please, HELP ME.

[#9]

Hi Oleksii,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#10]

Hello, I have tried to use more than 5 cards and PayPal, but this problem has not disappeared, please help me find out the reasons and solve this situation

[#11]

Hi Oleh, 

I saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you.

[#12]

Hello, I have the same problem.It shows recent charge failed. I can'tfund for the freelancer i wanted to hire. How can this be fixed?

[#13]

Hi Catho,

Thank you for sharing your concern. I would like to let you know that this can typically happen when the bank is not accepting the charge or the transaction is declined. It would be best to contact your bank or card issuer to check this for you, or you may also try using an alternate billing method. If the issue persists, please let us know so we can check this further. 

[#14]

Hello, Upwork concerns,

Please view the attached image; it shows that my billing method is not active . Please note that I already opened a ticket with ID #46786833, where I mentioned the difficulties of Upwork ID verification issues with my national ID card & didn't get any reply from support. However, today I am seeing that the restriction on my account is no longer there, but my billing method shows that it is not active. As a result, I will not be able to buy extra connects to bid.I have already discussed this with my bank, & they are saying my card is active until 2025.Please activate my payment method.

Best Regards,

Arif

-  

[#15]

Hi Mohmad Arifur,

I see you've contacted our support team and raised a ticket about your billing concerns. I can also confirm that it's been escalated to the appropriate team for further review. Please allow them 24-48 hours; you will surely get an update once it is done. 

We seek your patience and utmost understanding while we sort this out for you. Thank you!

[#16]

Hi,

Thank you pls solve the issue so that I can buy connects.

Best regards,

Arif

[#17]

Hello

I posted one job and tried to hire one freelancer

But upwork can not purchase the fund from my bank (I have contacted bank but bank said that the purchase is being canceled by upwork and card has enough money)

I changed my card but it is same

How can i solve it 

Please help me

Thanks

[#18]

Hi Renan,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep 

[#19]

I am having making payment to freelance for the past 24 hours it keeps saying error I should contact support. This needs to be fixed ASAP 

[#20]

Hi Oluwatomisin,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#21]

"We found a problem with your primary billing method and to put it on hold. Update it now.""

This message appeared to me when I tried to use a card that declined the payment, but then I added my PayPal account wich was accepted and is now my primary billing method. Even though, the problem sign persists, and I don't know why.

Could you, please, help me?

Thank you!

[#22]

Hi David,

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#23]

good day , 

itry to pay by paypal today its doesnot accept , i used before for meeting and its accept , i try my credit card  same problem every information is correct and i contact my bank and they say its not our side because every time you try to pay its refunded 

can some one help me 

[#24]

I can help you 

[#25]

Hi Othman,

i see that you've reached out to our support team and raised a ticket about your billing concerns. Please allow our team 24-48 hours, and we will surely get an update on this page once your case is thoroughly reviewed.

[#26]

I have input a new credit card. Notifications says that the credit card was enabled despite an error message saying that the address is incorrect... which it is not. It does not show on my payment choices. My bank says that it is good on their end. How do I get this resolved?