Unable to add/use payment method

[#1]

i am not able to pay for jobs with my visa card from Ghana. The final confirm and pay button remains grey and doesnt allow for payment to be made.

any help?

[#2]

I am trying to send an offer. When I click "Fund contract & hire" I recive an error message"Sorry, we couldn't charge the billing method you selected. Please try a different one." 

The problem is that I had already hired the same person with the exatly same card - nothing chenged since. I also got in touch with my bank - they said there is no issue on their end,

[#3]

Hi Daniil,

I am sorry to hear about the issue you faced while sending an offer. I checked and it appears that you are trying to send an offer through your company account. Could you please request the company owner to contact us directly so that we can better assist them? 

- Pradeep 

[#4]

I'm trying to hire someone, however the payment doesn't go through, i have tried two cards WISE and NICKEL. both of them get charged then immediately refunded and i get an error as the following on Upwork : 

"Sorry, we couldn't charge the billing method you selected. Please try a different one. If you still need help, contact support"

i even tried paypal but they charge and refund

[#5]

Same problem
Created a contract to invite a client to the platform, but the client's funds that he transfers to pay for the contract keep getting bounced back and  get an error as the following on Upwork : "Sorry, we couldn't charge the billing method you selected. Pleas try a different one. If you still need help, contact customer support".

The client used different Visa and Pay Pal cards
The client is now waiting for a response from support

[#6]

Hi Oksana,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will contact you.

[#7]

hello Joanne can you please raise a ticket for my case ? i still have the same issue 

[#8]

Hi Arwa,

This is Ronna, stepping in for Joanne. I can confirm that a support ticket has been raised for your issue. Please allow more time for our team to review your case. You will be notified of their response. 

[#9]

Hello Joanne, any updates on the issue? i'm still unable to pay the freelancer

[#10]

Hello Arwa,

Thank you for following up. I checked your support ticket, and it seems that our dedicated team is still working on the issue preventing you from paying your freelancer. We truly appreciate your patience, and rest assured, the agent handling your case will contact you very soon!

[#11]

Hi Arwa,

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will contact you.

[#12]

Dear Upwork Team,

I’m encountering a serious issue with my payment method. I have a valid credit card with a good limit, and after speaking with my bank, they confirmed that the payment is processing on their end. However, they also mentioned that the issue is on the merchant's (Upwork's) side, as the payment is being reversed. They advised me that only Upwork can resolve this.

I’ve hired a talent but I’m unable to pay her, and I also cannot hire anyone else due to this issue. Every time I attempt to add a new payment method, it fails to charge, even though everything is fine with my bank.

This is a critical issue that needs to be resolved as soon as possible. Please look into this urgently.

[#13]

Hi Ghanraj,

I have shared your post to a support ticket to look into this for you. The handling team will reach out to you on the ticket to assist you accordingly.

[#14]

We have met duplicate payment problem, the same date, same amount, just different ref num. NO one can explain what happens, and only the AI asking the question again and again with endless repeating. Can the customer got live people help when really necessary instead of AI？

There should be support service, not just collecting money. Please can someoone who can help contact me for this problem.

Thanks.

[#15]

Hi Jing,

We're sorry to hear that you had trouble contacting our support team. We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will reach out to you.

[#16]

There is nothing wrong with my card as I have already contacted with my bank however upwork keeps rejecting my card.

Can any of you resolve my problem?

Thanks.

[#17]

Hi Laurence,

Thank you for sharing your concern. I've converted your post to a support ticket to look into this for you. The handling team will reach out to you on the ticket to assist you accordingly.

[#18]

I am unable to fund further milestones to my freelancer. I faced the same issue while hiring her but after 
1) refreshing
2) Removing & Adding debit cards

Finally HDFC Debit card had worked. but now again when i try to fund another milestone facing same issues but the previous solution doesn't seem to work.

I have international payments enabled & sufficient balance in my account. Why is this happening ?? I have even filling Tax information.

Error Message:- uc_Error_16
Please go through the attached screenshots for more context

**Edited for Community Guidelines**

[#19]

Hi Kota,

Thank you for sharing your concern. I checked and see that you're able to raise a ticket about the issue. The handling team will reach out to you on your support ticket to assist accordingly. 

[#20]

Hey, I also have this problem but using Paypal:

Already contacted bank - All good

Already contacted Paypal support - All good

What is wrong?

[#21]

Hello Jc,

I’m sorry to hear that you’re having trouble with your billing method. Could you please try removing your PayPal account from your Upwork account? After that, please log into PayPal and cancel the billing agreement with Upwork. Once you’ve done that, you can re-add PayPal, and this should help re-enable the billing agreement. Let us know if you need further help after doing so.

[#22]

Thia issuse: Sorry, we couldn't charge the billing method you selected. Please try a different one. If you still need help

[#23]

Hello Er Nitesh,

Typically, this situation arises when the bank declines the transactions you are trying to make with your card. Please contact your card-issuing bank for further details regarding the specific charge that was declined. If you’re still experiencing issues after checking with your bank, you can contact support by:

1. Please visit Contact Support and click the ‘Chat with Upwork' button.
2. Type a question or topic and select ‘Send’. The bot will find relevant Help articles for you.
3. The chatbot will ask you to confirm if you need additional help. If you confirm that you need additional help, you will be asked to confirm the account type you need help with.
4. From there, the support options available to you will be listed. Select either of the options to be able to contact the Upwork Support Team.

[#24]

billing method isssue 

[#25]

Hello, 

I am trying to add a billing method to hire a freelancer. When I press on the billing method and choose the Visa card, this message appears to me: "Sorry, something went wrong on our end. Please refresh the page and try again. If this issue keeps happening, contact customer support."
Please I need help in fixing this issue.
Thank you.

[#26]

Hi Hassan,

I'm sorry to hear about the issue you've experienced when trying to add your billing method. I checked and see that you were able to raise a ticket about the issue. Our team is looking into this for you and will reach out to you on your ticket to assist further.