Jan 11, 2022 04:16:58 PM Edited May 15, 2023 12:17:42 PM by Andrea G
Hi, Upwork can't accept my credit card for some reason, it keeps on declining it.
Solved! Go to Solution.
Jan 11, 2022 07:02:25 PM Edited May 3, 2024 12:25:51 PM by Andrea G
Hi Hassan
In general, this happens when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.
If you’re still experiencing issues after checking with your bank, you can contact support by:
Update:
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.
Thank you!
May 19, 2021 07:53:16 PM by Joanne P
Hi Christopher,
I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.
May 19, 2021 07:59:02 PM by Glyncel Joy A
Dec 9, 2021 12:18:58 AM by Yash K
I am facing the same issue. I have tried debit card and credit card as well.
I want to hire the freelancer ASAP
Dec 9, 2021 12:30:22 AM by Goran V
Hi Yash,
One of our team members will reach out to you via ticket as soon as possible and will assist you further with your billing method. Thank you.
Sep 27, 2019 02:23:26 AM by Rae O
Hi,
I'm experiencing the same problem. It says that "charge failed" even though I'm sure that I entered the correct amounts that were taken away from your account. I just want to be verified so I can proceed on hiring and of course get back the fees where it should be.
Hoping for resolution and quick response.
Thank you.
Sep 27, 2019 02:27:23 AM by Goran V
Hi Rae,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method. Thank you.
Nov 21, 2019 11:23:34 PM by Sebastian S
Nov 21, 2019 11:40:53 PM by Goran V
Hi Sebastian,
One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method. Thank you.
Feb 28, 2020 05:54:39 PM by Livy V
Hello, I am having this issue as well with my debit card with 'charge failed' even if I still have amount on that bank accoount. Can Upwork please help me on this?
Feb 28, 2020 07:31:42 PM Edited Feb 28, 2020 07:53:23 PM by Joanne P
Hi Livy,
Thanks for reaching out. We'll have one of our agents reach out to you via a support ticket to assist you with your request.
Additional note: Livy, could you please confirm if you have another client account because our team checked this account that used in the community, but there is no record of any attempt to add a billing method. You can PM me by clicking on my name. Thank you.
May 30, 2020 09:41:17 PM by Aleksandra M
Hi. I successfully added a credit card to my billing method but when I tried to pay escrow when hiring, it said “You don't have a valid billing method on file..”. So when I tried to input card info again, it said “You already have this payment method on file..”. And in the billing method, it says “Charge failed”. Can you please look into the matter for me?
May 30, 2020 11:17:55 PM Edited Aug 29, 2020 07:14:03 AM by AleksandarD A
Hi Aleksandra,
I checked, and it seems that you already created a support ticket for the problem you are experiencing, and one of our team members already followed up recently. Please consider following up on your open ticket and kindly communicate with our team through that ticket if you have any questions, to keep all the information in one place so that our team can assist you more effectively.
Thank you.
Jun 19, 2020 02:36:24 AM by Glyncel Joy A
Jun 19, 2020 03:39:04 AM by Goran V
Hi Glyncel,
Our team has already reached out to you via ticket with additional information. Feel free to follow up directly there and our team will assist you further. Thank you.
Jun 19, 2020 04:40:30 AM by Glyncel Joy A
Jun 19, 2020 05:05:44 AM by Goran V
Hi Glyncel,
I understand the urgency with this and rest assured our team will update your ticket as soon as possible and will assist you further. Thank you.
Oct 20, 2020 10:06:57 AM by Andrea G
Hi Aref,
Someone from our team will reach out to you via support ticket in order to assist you further.
Thanks!
Dec 6, 2020 11:27:47 PM by Ani P
Hi there,
I am having the same issue with my debit card not being authorized and my charge failing as i go to hire my freelancer. please help.
thankyou
Ani
Dec 7, 2020 12:22:58 AM by AleksandarD A
Hi Ani,
It looks like the bank has declined the transaction. I would suggest checking with your bank for more information on that.
Thank you.
Dec 7, 2020 01:17:21 AM by Ani P
Hi Aleksander,
I spoke to my bank and apparently upwork was trying to charge me $856 for a $600 project and the balance wasnt in the account. Can i please be told why i am being charged significantly more than needed?
Thanks
Ani
Dec 7, 2020 01:39:06 AM Edited Dec 7, 2020 01:41:06 AM by AleksandarD A
Hi Ani,
Please remember that prices on Upwork are always in U.S. Dollars (USD). Only the billing to your card will be converted to your local currency which is exactly what happened. So, the amount is showing higher as it's in your local currency. To change your preferred currency and to learn more about it, you can check this help article.
You may also want to know that clients are charged a 3% payment processing and administration fee on all payments. For more information, you can refer to this article.
Thank you.
Jun 15, 2021 01:32:41 PM by Justin W
Jun 15, 2021 03:35:39 PM by Luiggi R
Hi Justin,
I'm sorry to hear you're experiencing this issue. We'll have one of our agents reach out to you via a support ticket to further assist you.
Thank you.
Apr 2, 2024 07:54:07 PM by Sebastian A
Please help me i cant add a payment method i have 2 weeks with this issue, i tried with verifying paypal, with 2 credit cards, with 2 debit cards and its impossible with anyone.