Unable to add/use payment method

[#1]

Hi, Upwork can't accept my credit card for some reason, it keeps on declining it.

[#2]

please help me?

[#3]

Hi Andrii,

Thank you for your message. I can see that you've raised a support ticket regarding your concern and one of our team members is already assisting you. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

Thank you,
Pradeep

[#4]

Nobody helps.

**Edited for Community Guidelines**

[#5]

Hi Andrii,

Thank you for your message. I am sorry to hear about your experience with our support team. Please allow  24-48 hours for the team to follow up with you and assist you further. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern.

Thank you,
Pradeep

[#6]

I try to send an offer and deposit funds for escrow, but each time there is a message saying "something went wrong on our side, please contact our customer support." Customer support says 24-72 hours to process my request, how to resolve this issue? It's been 2 days since I try to hire a freelancer with no luck. 

[#7]

Try clearing your cache and cookies and/or using a different browser.  If that does not work, I have pinged a moderator to help you as well.

[#8]

Hi Karina,

Apologies for any inconvenience this has caused. I checked your account and can see that you've already raised a support ticket regarding your concern. You can access your support tickets here. Please know that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

[#9]

okay

[#10]

This is listed as a "resolved" known issue.... it is not resolved.  I need to receive the work that my freelancer has completed by the end of the month or it's void and useless.  I have been trying to pay her for almost 3 days and still get the error "failed to send bonus".  Have you been hacked?

[#11]

Hi Jeanette,

Thank you for reaching out to us. I can see that you opened a support ticket regarding this issue. Please allow our team 24-48 hours to review your request and reach out to assist you further. You can access your support tickets here.

[#12]

When i try and hire someone using my paypal it gives me following error.

"Sorry, something went wrong on our end. Please refresh the page and try again. If this issue keeps happening, contact customer support."

In my paypal i can see i deposited money but it gets instantly refunded and the message that comes with the refund is that the payment is rejected. I have deposited money on similar platforms like freelancer.com from the same paypal account and it works. I don't know why it won't work here.

[#13]

Hi Sebastian,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.

[#14]

I don't understand why you constantly put the blame on the bank. Consider your own shortcomings. Take action toward a solution. More than a hundred others have reported the same problem, and all you're doing is placing the blame on the banks. And they claim that even after doing everything the bank suggests, it will still not work on your system. A major problem exists. Fix it instead than placing blame on financial institutions.

[#15]

Dear Upwork Support, 

I had created a new paypal profile and tried adding it as a payment method, but it failed because my bank account had not yet been verified by paypal. But now my bank account has been verified has been verified by paypal, and I've been able to add the account to my payment methods in upwork, yet when I try to pay with it, it doesn't even go to paypal and it tells me "Recent Charge Failed". 
I am sure the paypal account works and is verified now, but because I recently tried using it on upwork before it was verified, now I can't use it after it has been verified. What can I do now? 

[#16]

Hi Amr,

Thanks for reaching out and sorry to hear you're having trouble with your billing method. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#17]

I'm facing the same issue.

[#18]

Hello I am having an issue getting a credit card to go through. I have tried 3 diffrent cards and all are having the same issue. My credit card company says there is not an issue on thier end and that it is not being rejected from them for any reason. Please help!

[#19]

Hi Andrew,

I'm sorry you're having difficulties getting paid on your payment method. I can see that you have contacted our Support Team via phone, and a support ticket has been set up. Rest assured that your case has been escalated to the appropriate team for further review. Please allow our team time to look into this, and you will get an update on your email and this page once done.

[#20]

Hello, is the payment system experiencing problems? Been trying to fund a milestone it keeps failing. Im using same crads I've always used, and funds are available in the cards;

[#21]

Hi Innocent,

I checked your account and can confirm that the charge was declined on our end. Please check with your bank for more information on why the charge was declined. In the meantime, please use an alternative billing method to be able to fund your projects on Upwork.

[#22]

I cannot see live chat button at bottom of help page.  Do you know why?

[#23]

Hi Ngu,

Could you please let us know what it is that you need help with so that we could assist you accordingly?

[#24]

I need ability to add ach payments to pay my outstanding invoice.  Can you please create ticket for me?

[#25]

Hi Ngu,

In order to use your bank account as your billing method, you must have:

• A valid U.S. billing address and bank account
• Spent at least $1,000 in the last 12-months on Upwork
• A record of on-time payments through Upwork
• A back-up billing method: PayPal or credit card

You can learn more about this in this help article.

[#26]

I have met all those conditions.