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Hassan's avatar
Hassan W Community Member

Unable to add/use payment method

Hi, Upwork can't accept my credit card for some reason, it keeps on declining it.

ACCEPTED SOLUTION
Joanne's avatar
Joanne P Moderator

Hi Hassan

 

In general, this happens when the transactions youโ€™re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.

If youโ€™re still experiencing issues after checking with your bank, you can contact support by:

 

  1. Please visit Contact Support and click the โ€˜Chat with Upwork' button.
  2. Type a question or topic and select โ€˜Sendโ€™. The bot will find relevant Help articles for you.
  3. The chatbot will ask you to confirm if you need additional help. If you confirm that you need additional help, you will be asked to confirm the account type you need help with.
  4. From there, the support options available to you will be listed. Select either of the options to be able to contact the Upwork Support Team.

 

Update:

 

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.

 

Thank you!

~ Joanne
Upwork

View solution in original post

1,226 REPLIES 1,226
Lee's avatar
Lee A Community Member

I'm a client and the freelancers can't approve my offer something wrong with my account how can I fix this issue 

Pradeep's avatar
Pradeep H Moderator

Hi Lee,

 

I am sorry to hear about the trouble hiring a freelancer. Could you please tell us more about the issue faced by the freelancer?

 

- Pradeep

Lee's avatar
Lee A Community Member

i added a new card and its not going throw
Arjay's avatar
Arjay M Retired Team Member

Hi Lee,

 

I see that you've contacted our support team and generated a support ticket about your concern. Please allow our team time, and you will be getting an update on your ticket here once your case is thoroughly reviewed.

 

~ Arjay
Upwork
Vincent's avatar
Vincent N Community Member

Customer Support Request #42188046

 

It's been 9 days ago now and I still don't have response from customer support.

"Financial transactions for your company have been limited. Please check your email for additional information or contact customer support."

 

I've added multiple payment methodes but every payment methode is declined.

 Please help me because I can't do business now.

 

**Edited for Community Guidelines**

 

Kind regards,

Vincent

 

Arjay's avatar
Arjay M Retired Team Member

Hi Vincent,

 

Thank you for reaching out to us. I see you've been communicating with the team about your case through that support ticket. I've also submitted a follow-up to give your case the attention it deserves. Please expect an update on your ticket here momentarily. 

 

~ Arjay
Upwork
Vincent's avatar
Vincent N Community Member

Hello Arjay, thanks for your swift response.

From the support team still no updates/response. 

Please can you follow up again, this is very frustrating...

 

Kind regards

 

Herlon's avatar
Herlon C Community Member

Billing method failed. connected credit card. balance is available. I tried to ask support team but when navigating to support page, blank is shown up.

Arjay's avatar
Arjay M Retired Team Member

Hi Herlon, 

 

Thank you for reaching out to us. Iโ€™ve escalated your community post to a support ticket. One of our agents will be in touch with you soon on this page to assist.

 

~ Arjay
Upwork
Greg's avatar
Greg P Community Member

I am trying to activate and release funds for a 2nd milestone but I keep getting error message that the payment method is failing. It is the same credit card that was effectively used for the 1st milestone payment, it has credit and is valid. But still not working.

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Greg,

 

Thank you for reaching out to us. I can see that you opened a support ticket regarding this issue and are now being assisted by one of our agents. Please feel free to update the ticket should you have further questions or concerns.


~ AJ
Upwork
Tabassum's avatar
Tabassum A Community Member

Hi!

My problem is initially payment method was verified and when i have to hire a freelancer and pay amount, my amount was deducted from my account along with an error 'Recent charge failed'. In short, i couldn't hire a freelancer yet.

 

**Edited for Community Guidelines**

Tabassum's avatar
Tabassum A Community Member

Any one respond?

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Tabassum,

 

Weโ€™ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.


~ AJ
Upwork
Deborah's avatar
Deborah S Community Member

Hi, I'm attempting to pay for work. I'm receiving an error message. Thanks for your time.

 

Debbi

Arjay's avatar
Arjay M Retired Team Member

Hi Deborah,

 

We saw your post in the community and converted it into a support ticket to give it the attention it deserves. Rest assured that one of our agents will be reaching out to you here with more information about the error and further assistance.

 

~ Arjay
Upwork
Nika's avatar
Nika O Community Member

I can't pay my freelancer because past few days Upwork returns me the money I paid. It is happening over and over again. They say: Sorry, something went wrong on our end. Please refresh the page and try again. If this issue keeps happening, contact customer support.

 

I contacted customer support but they don't have any solution to my problem. It is really annoying.

Johnabi's avatar
Johnabi R Moderator

Hi Nika,

 

Thank you for reaching out. I have followed up with our support team on your request. They will be updating you as soon as possible. You can look for a response here.

 

Regards,


~ Johnabi
Nika's avatar
Nika O Community Member

Thank you, but I still can't make transactions

Arjay's avatar
Arjay M Retired Team Member

Hi Nika, 

 

We sincerely apologize for the inconvenience. I took a closer look at your case and can confirm that it's been escalated to the appropriate team. Rest assured that one of the team members will update your ticket here once it's thoroughly reviewed. 

 

~ Arjay
Upwork
Terri's avatar
Terri M Community Member

I'm a client and just finished a project with a freelancer.  I closed out the project and approved payment.  I received a message that my card was declined.  There's plenty of credit on that card so I don't understand why it was declined.  Furthermore, my credit card transactions show this amount is pending.  So, I don't want to replace that card with another one because I don't want to be double charged.  At the same time, it's very frustrating as I want the freelancer to get paid and I want this to be done.  Leaving a very bad taste in my mouth for Upwork.

Arjay's avatar
Arjay M Retired Team Member

Hi Terri,

 

Thank you for reaching out to us. It looks like the charge on your credit card keeps getting declined. Please get in touch with your card-issuing bank for more information about the specific charge decline.

 

Let us know if you need further assistance, and we'll look further into that for you.

 

~ Arjay
Upwork
Sridhar's avatar
Sridhar H Community Member

Hi,

 

I am unable to make card payments (credit/debit) in upwork. Have tried with multiple banks and cards including AMEX. Even the first transaction is not going through. Please help to resolve this issue.

 

I am unable to close payments for my freelancers and a couple of milestones are yet to be funded.

Annie Jane's avatar
Annie Jane B Retired Team Member

Hi Sridhar,

 

Weโ€™ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.


~ AJ
Upwork
Afaq's avatar
Afaq M Community Member

Hi, Upwork show my Payoneer card inactive, while I provide everything clear and correct.

Also i contact support but after 4 days not getting any good response. 

 

Kindly help me with this regard.

Thanks

Afaq

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