Jan 11, 2022 04:16:58 PM Edited May 15, 2023 12:17:42 PM by Andrea G
Hi, Upwork can't accept my credit card for some reason, it keeps on declining it.
Solved! Go to Solution.
Jan 11, 2022 07:02:25 PM Edited May 3, 2024 12:25:51 PM by Andrea G
Hi Hassan
In general, this happens when the transactions youโre attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.
If youโre still experiencing issues after checking with your bank, you can contact support by:
Update:
This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.
Thank you!
Aug 29, 2023 10:22:07 AM by Lee A
I'm a client and the freelancers can't approve my offer something wrong with my account how can I fix this issue
Aug 29, 2023 12:34:53 PM by Pradeep H
Hi Lee,
I am sorry to hear about the trouble hiring a freelancer. Could you please tell us more about the issue faced by the freelancer?
- Pradeep
Aug 29, 2023 02:10:15 PM Edited Aug 29, 2023 04:16:43 PM by Arjay M
Customer Support Request #42188046
It's been 9 days ago now and I still don't have response from customer support.
"Financial transactions for your company have been limited. Please check your email for additional information or contact customer support."
I've added multiple payment methodes but every payment methode is declined.
Please help me because I can't do business now.
**Edited for Community Guidelines**
Kind regards,
Vincent
Aug 29, 2023 04:20:18 PM by Arjay M
Hi Vincent,
Thank you for reaching out to us. I see you've been communicating with the team about your case through that support ticket. I've also submitted a follow-up to give your case the attention it deserves. Please expect an update on your ticket here momentarily.
Aug 31, 2023 12:19:04 PM by Vincent N
Hello Arjay, thanks for your swift response.
From the support team still no updates/response.
Please can you follow up again, this is very frustrating...
Kind regards
Aug 29, 2023 03:09:15 PM by Herlon C
Billing method failed. connected credit card. balance is available. I tried to ask support team but when navigating to support page, blank is shown up.
Aug 29, 2023 11:36:00 PM by Greg P
I am trying to activate and release funds for a 2nd milestone but I keep getting error message that the payment method is failing. It is the same credit card that was effectively used for the 1st milestone payment, it has credit and is valid. But still not working.
Aug 30, 2023 02:35:25 AM by Annie Jane B
Hi Greg,
Thank you for reaching out to us. I can see that you opened a support ticket regarding this issue and are now being assisted by one of our agents. Please feel free to update the ticket should you have further questions or concerns.
Aug 29, 2023 11:58:13 PM Edited Aug 30, 2023 03:45:00 AM by Annie Jane B
Hi!
My problem is initially payment method was verified and when i have to hire a freelancer and pay amount, my amount was deducted from my account along with an error 'Recent charge failed'. In short, i couldn't hire a freelancer yet.
**Edited for Community Guidelines**
Aug 30, 2023 03:51:31 AM by Annie Jane B
Hi Tabassum,
Weโve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Aug 31, 2023 03:23:41 PM by Deborah S
Hi, I'm attempting to pay for work. I'm receiving an error message. Thanks for your time.
Debbi
Sep 4, 2023 09:06:24 AM Edited Sep 4, 2023 09:08:40 AM by Nika O
I can't pay my freelancer because past few days Upwork returns me the money I paid. It is happening over and over again. They say: Sorry, something went wrong on our end. Please refresh the page and try again. If this issue keeps happening, contact customer support.
I contacted customer support but they don't have any solution to my problem. It is really annoying.
Sep 4, 2023 04:21:34 PM by Terri M
I'm a client and just finished a project with a freelancer. I closed out the project and approved payment. I received a message that my card was declined. There's plenty of credit on that card so I don't understand why it was declined. Furthermore, my credit card transactions show this amount is pending. So, I don't want to replace that card with another one because I don't want to be double charged. At the same time, it's very frustrating as I want the freelancer to get paid and I want this to be done. Leaving a very bad taste in my mouth for Upwork.
Sep 4, 2023 08:23:23 PM Edited Sep 24, 2023 05:47:10 AM by Arjay M
Hi Terri,
Thank you for reaching out to us. It looks like the charge on your credit card keeps getting declined. Please get in touch with your card-issuing bank for more information about the specific charge decline.
Let us know if you need further assistance, and we'll look further into that for you.
Sep 11, 2023 07:18:20 PM Edited Sep 11, 2023 07:19:51 PM by Sridhar H
Hi,
I am unable to make card payments (credit/debit) in upwork. Have tried with multiple banks and cards including AMEX. Even the first transaction is not going through. Please help to resolve this issue.
I am unable to close payments for my freelancers and a couple of milestones are yet to be funded.
Sep 11, 2023 09:11:10 PM by Annie Jane B
Hi Sridhar,
Weโve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.
Sep 20, 2023 11:05:42 PM by Afaq M
Hi, Upwork show my Payoneer card inactive, while I provide everything clear and correct.
Also i contact support but after 4 days not getting any good response.
Kindly help me with this regard.
Thanks
Afaq