Unable to add/use payment method

[#1]

Hi, Upwork can't accept my credit card for some reason, it keeps on declining it.

[#2]

Hi Christopher,

I've escalated your concern to the team. One of our agents will reach out and assist you directly via a support ticket.

[#3]

I’m not sure if you’re from PH but if you are there’s a workaround using
GCash Virtual American Express Card. You may try checkin that out! Hope
this helps.

[#4]

I am facing the same issue. I have tried debit card and credit card as well. 

I want to hire the freelancer ASAP

[#5]

Hi Yash, 

One of our team members will reach out to you via ticket as soon as possible and will assist you further with your billing method. Thank you.

[#6]

Hi,

I'm experiencing the same problem. It says that "charge failed" even though I'm sure that I entered the correct amounts that were taken away from your account. I just want to be verified so I can proceed on hiring and of course get back the fees where it should be.

Hoping for resolution and quick response.

Thank you.

[#7]

Hi Rae,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method. Thank you.

[#8]

Hi,

I have „charge failed” issue, and Im not sure how to verify card, there is no any button like „verify”, should I wait ?

[#9]

Hi Sebastian,

One of our team members will reach out to you via ticket as soon as possible and assist you further with your billing method. Thank you.

[#10]

Hello, I am having this issue as well with my debit card with 'charge failed' even if I still have amount on that bank accoount. Can Upwork please help me on this?

[#11]

Hi Livy,

Thanks for reaching out. We'll have one of our agents reach out to you via a support ticket to assist you with your request. 

Additional note: Livy, could you please confirm if you have another client account because our team checked this account that used in the community, but there is no record of any attempt to add a billing method. You can PM me by clicking on my name. Thank you.

[#12]

Hi. I successfully added a credit card to my billing method but when I tried to pay escrow when hiring, it said “You don't have a valid billing method on file..”. So when I tried to input card info again, it said “You already have this payment method on file..”. And in the billing method, it says “Charge failed”. Can you please look into the matter for me?

[#13]

Hi Aleksandra,

I checked, and it seems that you already created a support ticket for the problem you are experiencing, and one of our team members already followed up recently. Please consider following up on your open ticket and kindly communicate with our team through that ticket if you have any questions, to keep all the information in one place so that our team can assist you more effectively.

Thank you.

[#14]

Hi! I have the same issue. I successfully added a debit card to my billing method but when I tried to pay escrow when hiring, it said “You don't have vaild billing method on file..”. So when I tried to input card info again, it said “You already have this payment method on file..”. And in billing method, it says “Charge failed”. Can you please look into the matter for me? Thanks!

[#15]

Hi Glyncel,

Our team has already reached out to you via ticket with additional information. Feel free to follow up directly there and our team will assist you further. Thank you.

[#16]

Is it the Paypal-related request? If so, no one has replied to my follow-up yet. If someone can assist me right now, it would be wonderful! My freelancer has been waiting for quite some time already. Thanks much!

[#17]

Hi Glyncel,

I understand the urgency with this and rest assured our team will update your ticket as soon as possible and will assist you further. Thank you.

[#18]

i have same this problem "Charge failed"

[#19]

Hi Aref,

Someone from our team will reach out to you via support ticket in order to assist you further.

Thanks!

[#20]

Hi there,

I am having the same issue with my debit card not being authorized and my charge failing as i go to hire my freelancer. please help.

thankyou

Ani

[#21]

Hi Ani,

It looks like the bank has declined the transaction. I would suggest checking with your bank for more information on that.

Thank you.

[#22]

Hi Aleksander,

I spoke to my bank and apparently upwork was trying to charge me $856 for a $600 project and the balance wasnt in the account. Can i please be told why i am being charged significantly more than needed?

Thanks 

Ani

[#23]

Hi Ani,

Please remember that prices on Upwork are always in U.S. Dollars (USD). Only the billing to your card will be converted to your local currency which is exactly what happened. So, the amount is showing higher as it's in your local currency. To change your preferred currency and to learn more about it, you can check this help article.

You may also want to know that clients are charged a 3% payment processing and administration fee on all payments. For more information, you can refer to this article.

Thank you.

[#24]

Im having the same issue. I'm trying to hire a freelancer, but my payment is not being accepted.

[#25]

Hi Justin,

I'm sorry to hear you're experiencing this issue. We'll have one of our agents reach out to you via a support ticket to further assist you.

Thank you.

[#26]

Please help me i cant add a payment method i have 2 weeks with this issue, i tried with verifying paypal, with 2 credit cards, with 2 debit cards and its impossible with anyone.