Solved: Unable to add/use payment method - Page 3

Andrea G · ‎01-11-2022

Hi, Upwork can't accept my credit card for some reason, it keeps on declining it.

Andrea G · ‎01-11-2022

Hi Hassan

In general, this happens when the transactions you’re attempting on your card keep being declined by the bank. Please contact your card-issuing bank for more information about the specific charge decline.

If you’re still experiencing issues after checking with your bank, you can contact support by:

Please visit Contact Support and click the ‘Chat with Upwork' button.
Type a question or topic and select ‘Send’. The bot will find relevant Help articles for you.
The chatbot will ask you to confirm if you need additional help. If you confirm that you need additional help, you will be asked to confirm the account type you need help with.
From there, the support options available to you will be listed. Select either of the options to be able to contact the Upwork Support Team.

Update:

This thread has been closed from further replies due to its size. We appreciate your participation in the Community and welcome you to continue the conversation on this new thread.

Thank you!

~ Joanne

View solution in original post

Aleem R · ‎06-15-2021

I'm having the same issue from my debit card, please I need to pay him by end of day today. Can someone please help??!

Luiggi R · ‎06-15-2021

**Edited for Community Guidelines**

Luiggi R · ‎06-15-2021

Hi Aleem,

I'm sorry to hear you're experiencing this issue. We'll have one of our agents reach out to you via a support ticket to further assist you.

Thank you.

~ Luiggi

Anandesh S · ‎07-03-2021

I am unable to upgrade my membership, I am using paypal. Any help ?

Luiggi R · ‎07-03-2021

Hi Anandesh,

I'm sorry to hear you have been unable to upgrade your membership. We'll have one of our agents reach out to you via a support ticket to further assist you.

Thank you.

~ Luiggi

Ian T · ‎08-04-2021

I'm having the same issue -- it says my account is being reviewed for 2 days? I've had my payment included in my account for a month, not sure why it's doing this now.

Avery O · ‎08-04-2021

Hi Ian,

This is part of our ongoing effort to keep the Upwork marketplace a secure place for freelancers and clients. Periodic checks ensure their accounts continue to reflect accurate information. Our goal is to make this process as seamless as we can, but I'm sorry if this has caused any inconvenience on your end.

I can confirm that this has already been resolved, and the review is complete. If you need further help with anything, please don't hesitate to reach out here, and our team will assist you further.

~ Avery

Tuyen L · ‎01-27-2022

Hi team UpWork,

My billing method says "Charge failed". And one of my hires messaged me "This client's account is on a temporary hold. Once the issue is resolved, you can accept their offer." Can you help? What should I do?

Goran V · ‎01-27-2022

Hi Tuyen,

One of our team members will reach out to you via ticket as soon as possible and will assist you further with your account. Thank you.

~ Goran

Katrina L · ‎02-11-2022

Hi, I have same issue

Joanne P · ‎02-11-2022

Hi Katrina,

I checked and it looks like the transaction has been declined. You may want to reach out to your card issuing bank so that they can check on the specific decline error. In the meantime, you may add a different payment method instead.

~ Joanne

Katrina L · ‎02-12-2022

Can I use my paypal in payment?

Pradeep H · ‎02-12-2022

Hi Katrina,

Yes, you can even use Paypal as your payment or billing method.

Thank you

Pradeep

Katrina L · ‎02-13-2022

How can I use paypal? In the option in billing has no paypal.

Pradeep H · ‎02-13-2022

Hi Katrina,

Apologies for the confusion. I checked and it looks like Paypal is not available as a billing method in your country. You can check this link for available payment methods on your Upwork account.

Thank you

Pradeep

T A · ‎06-07-2022

Seems like the issue is still happening ?
both methods had been charge failing , I've contacted the bank still having the same issue ?
how to solve this ?

Annie Jane B · ‎06-07-2022

Hi there,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you via a support ticket to assist you further. You can access your support tickets here.

~ AJ

Angeline S · ‎07-11-2021

I need help with my billing method. I have an active card with sufficient balance to pay for my transactions but it always says "Charge Failed". I was supposed to hire someone. How can I fix this?

Pradeep H · ‎07-11-2021

Hello Angeline,

Thank you for contacting us. I see that your transaction was declined due to the limit on your card. Please contact your bank or try again using another card.

Thank you.

Pradeep.

Angeline S · ‎07-12-2021

I already increased the limit of my bank account but still doesn't work.

Goran V · ‎07-12-2021

Hi Angeline,

I checked your account and I can see that you have withdrawn your funds 2 days ago. Please keep in mind that It can take up to four business days to arrive at your bank. If you have not received the funds after 8 business days let us know, and our team will initiate a trace on your transaction. Thank you!

~ Goran

Angeline S · ‎07-12-2021

Hi Goran,

I actually have two concerns, but yeah I can see that Upwork just processed my withdrawal as of this moment. My other concern that hasn't been resolved yet is that I cant use my card to hire a freelancer on my client account. It keeps saying Charged Failed.

Bojana R · ‎12-07-2021

I have the same problem at the moment...

Bojan S · ‎12-07-2021

Hi Bojana,

We’ll have one of our agents reach out to you via a support ticket to assist you with your concern.

Thank you for reaching out to us.

~ Bojan

Salim A · ‎11-08-2022

Hello I have the same problem about the billing method they tell me charge failed