Unable to add/use payment method

[#1]

Hi, Upwork can't accept my credit card for some reason, it keeps on declining it.

[#2]

Hi Harry,

I am sorry to hear about the error message. Could you please try again after clearing Cookies and Cache on your browser? You can also try using a different browser. Feel free to message us if problems persist.

- Pradeep

[#3]

I have tried to pay for a consultancy on 4 different credit accounts and on my bank I was charged and the platform said the transaction was not able to go through

[#4]

Hi James,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#5]

I am trying to purchase a project but upwork keeps saying there is a problem on their end. I called my bank TWICE and they have confirmed and allowed my card to work on Upwork. I used firefox, and then chrome and then edge
and it still fails. I re-entered my credit card again. I am in dire need of assistance so I can continue this transaction.

I have already responded to the support email and it has been one full business day since Upwork has last contacted me. I have the money, the bank told me both times that upwork itself is rejecting and refunding my purchase. I can provide proof of identity as well. Can I just get a real person to provide an update on my issue?

[#6]

Hi Robert,

I can see that you already have an open ticket regarding this issue. One of our agents will update your ticket and assist you further.

[#7]

Since last 5 hours i am facing issue on adding the billing method,

i have added my Visa Credit Card which is being used by me since last 2 years and working fine on all other website and online platforms, but while adding on upwork it is showing that billing method is not active and there no any option to activate it.

Kindly need urgent support to fix it as i have to complete the hiring asap...

[#8]

YES, This is active

[#9]

Hi Mohd,

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#10]

---

{"NikolaS":"Nikola S" wrote:

Hi Mohd,

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

---

---

{"NikolaS":"Nikola S" wrote:

Hi Mohd,

I’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

---

Hi am facing same issue of billing method is not active. Also talked to chat support of Upwork but still not resolved.

Billing method is not active. I removed and re-added it still same issue. My card is Visa Debit card. Some amount gets deducted from account but after few minutes get reversed by getting message ( Debit card declined POS transaction been reversed) while I talked to bank and they said no problem from their end as online transaction and e-commerce is active from their end for my account and the amount is deducting while Upwork is reversing it. And showing billing method is not active on setting/billing and payments as well while on checkout page of hire. Facing issue from last 5 hours please solve my issue 

[#11]

Hi Subhan,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#12]

I am trying to send amount to a new contract but it's showing recent charge failed. Yesterday after Upwork support fixed my billing method is not active issue I was able to send amount and all was going fine. 

Today Am sending amount to a new contract and recent charge failed is shown. Fix my issue at the earliest.

[#13]

Hi Abdul,

I'm sorry to hear you're experiencing this issue again. Could you please reply directly to your support ticket so the team can assist you further?

[#14]

I couldn't pay from my card while I was tring to hire a freelancer.

**Edited for community guidelines**

[#15]

Hi Yared,

I'm sorry to hear that you are having trouble completing the hiring process. I checked and the transaction has been declined. Please reach out to your card-issuing bank so that they can check and assist you with the specific decline error. 

[#16]

I have attempted multiple times for add Billing method. I kept receiving invalid Billing details however I have been entering correct. Later when I tried to reattempt with a different card, I started getting message that I have exceeded the limit for adding billing method. How to move ahead now?

[#17]

Hi Saif,

 I have requested the assistance of our team. One of our agents will reach out and assist you directly via a support ticket.

[#18]

Good morning, despite entering debit cards with my data but the system always reports these problems and bugs : 

1) You've already responded to this freelancer"'s proposal with an offer. Go to My Jobs to see all pending offers.

2) Sorry, we couldn't charge the billing method you selected. Please try a different one. If you still need help, contact customer support.

[#19]

Hi Badara,

I am sorry to hear about the trouble adding a billing method and sending an offer to your freelancer. I see that you've raised a support ticket regarding your concern and one of our team members is already assisting you. You can access your support tickets here. Please don't hesitate to follow up with them on the same support ticket if you have additional questions regarding your concern. Note that support requests are responded to in the order they are received. Kindly allow 24-48 hours for the team to follow up with you and assist you further.

- Pradeep

[#20]

My issue is still not resolved. Upwork is saying that the most recent attempted payment was declined by my bank. Therefore I have called my bank a fourth time and they said they are approving upwork as a merchant and are not declining any purchase anymore.

I even used Microsoft edge without any adblockers. I filled out the pop-up asking for 2FA. I confirmed this pc and said to remember this pc. I attempted a purchase three times and still recieve "Sorry, we couldn't charge the billing method you selected. Please try a different one".

Please analyze my account or figure out what I am doing wrong with this purchase. It has been two weeks and I cannot delay action further. I am desperately asking for help.

[#21]

Hi Robert,

I can see that you already submitted a support ticket to our team. Please allow them time to review, get back to you on the same ticket, and assist further. 

[#22]

New account, I went to settings and added credit card for payment. Received contract, when I went to authorize initial payment it said I didn't have a payment method, but to set it up. When I went to set it up, the credit card I had previously added in Settings was shown. 

When I tried to authorize initial payment I got message:

"The payment method you submitted could not be authorized. Please try using another one or contact Customer Support."

This payment method was already set up in Settings! I'm confused....

[#23]

Hi Faruq,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#24]

Hi,

I have the same issue with more of my cards. Please, help, as my freelancer is waiting for getting paid.

Thanks,

[#25]

Hi Viktoria,

I'm sorry to hear you're having trouble making a payment. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#26]

I've tried to make a hire today. And none of my cards worked.
All cards are from different banks, and double conversion is allowed on them.
Funds are deducted from my card, but are returned a moment later.
Double conversion is enabled.
What else can i try ?