Unable to add/use payment method

[#1]

Hi, Upwork can't accept my credit card for some reason, it keeps on declining it.

[#2]

Im trying to make a payment as a buyer via visa card as well as master card and the payment got reversed after few minutes and i contacted with my bank and they there is no issue at their end but is on upworks side and if i try again it says sorry we couldn't charge the billing method please add a new one i already tried 3 cards and its still not working

[#3]

Hi Saba,

Thank you for reaching out to us. I shared your report with our team and one of our agents will reach out to you using a support ticket to assist you further. You can access your support tickets here.

- Pradeep

[#4]

I freaking tried all my 3 cards. Canada, Ukraine, Poland, Digittal banks - NOTHING WORKS. IT JUST SAYS TRANSACTION FAILED

[#5]

It first charges the card - then rollbacks and says transaction failed. Ffs if I could switch to another service I would without any hesitation

[#6]

Hi Hlib,

I'm sorry you are having trouble making a payment. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#7]

I have tried to hire someone to do my work
i updated billing method and as i tried to place order
it displayed a card error but the payment is deducted
why? and how can i get my money back?

[#8]

Hi Farjaad,

I took a closer look at the transactions you're referring to and confirmed that they've been rejected by your bank. Could you please click on my name and send me a PM with the successful charges from your account? Additionally, you may also contact your bank for more details about the transactions that have been declined.

We look forward to your message so we can assist you accordingly.

[#9]

Even though money was debited from my card, the payment I made is not reflected in my transaction history. Therefore, I cannot make a contract. Today, I got a answer regarding this problem from the upwork team and it was written as follows: "Unfortunately, payments are being blocked due to security reasons and we cannot allow payments to be processed on your payment method. You can try to use a different payment method but it is unlikely that your new payment method will work.  You can also sign up and join the Upwork Marketplace at Upwork.com as an alternate avenue for you to continue to work on your project with your freelancer without running into additional payment issues."

this answer didn't help me at all.  So, won't I be able to hire at Upwork? What is the reason? Also, how will I get back the money withdrawn from my card?

[#10]

And what is the meaning that  "You can also sign up and join the Upwork Marketplace at Upwork.com as an alternate avenue for you to continue to work on your project with your freelancer without running into additional payment issues."
I am already a client at upwork!

[#11]

Hi Jasmin,

I see that you were able to raise a support ticket about your payment concerns. Please allow our team time and you will get an update on your ticket here once your case is thoroughly reviewed. Don't hesitate to coordinate with the team and they'll gladly assist.

[#12]

Dear Customer Support,

I recently registered on your website and added my credit card information. However, when I try to complete a payment, I'm seeing the following error message:

"Sorry, we couldn't charge the billing method you selected. Please try a different one. If you still need help, contact customer support."

I've contacted my credit card issuer, and they've confirmed there are no issues on their end.

Could you please look into this problem and resolve the issue with my payment as soon as possible? I'd appreciate your assistance in getting this sorted out.

Thank you for your help.

[#13]

Hi Saeid,

I've escalated your community post to a support ticket. I'm sorry you're having difficulties setting up your preferred billing method. One of our agents will contact you soon on this page to assist.

[#14]

Thank you for processing my ticket. However, your colleagues have informed me that I am unable to make a payment for security reasons. Could you please clarify what this means? I have been using my credit card without issues for many years. It appears that the problem lies with your trust and safety system. I have even suggested verifying my ID or credit card via video call to resolve this issue. I am very dissatisfied with the level of support and service provided.

[#15]

same with me. I try everything but no, no, no!!!! 

[#16]

I've had problems adding payment methods, I've tried 3 credit cards from different banks and a PayPal account and nothing works.

[#17]

Hi Lenin,

I'm sorry you're having difficulties processing payment using your billing method. Generally, this happens when the bank keeps declining transactions you're attempting on your card. Please contact your card-issuing bank for more information about the specific charge decline.

Let us know if you need further assistance afterward; we'll gladly help.

[#18]

Hi Arjay!

It is not possible, is happening in 3 different banks, I also have my PayPal account registered and it gives me the same error

[#19]

Hey, I don’t know why, but Upwork keeps rejecting my cards. They seem to connect with Upwork smoothly, but whenever I try to charge the card, it shows an error indicating that the charges failed. I’ve tried different cards and PayPal, but I still encounter the same issue. I have funds loaded in my account, and I also asked my bank if they’re rejecting this payment, but they say no, it’s being rejected by Upwork. Upwork charges my card, but after a minute, it refunds me and shows that error. I want to make a new contract ASAP. Also, your support chat seems to be lacking. I’ve been trying to create a ticket, but there’s been no response from support chat. This is the worst support I’ve ever seen.

[#20]

Hi, i have same problem with Paypal, nothing works, re-adding/re-enabling, and only answer is "contact Paypal its their problem" (haha). Currently only working withdrawal method working for me if Payoneer, so try this way. IDK if they will solve Paypal troubles.

[#21]

Do you know how to make ticket?

[#22]

Hi Abhi,

I'm sorry to hear you are having trouble with your billing methods. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#23]

Same issue on my end. I have tried both credit and debits cards, as well as PayPal. None of these work!.

[#24]

Hi Shane,

We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.

[#25]

As a client, I cannot hire to the talent. I also make ID verification. Money is being withdrawn from my card but it write " Sorry, we couldn't charge the billing method you selected..." why??????????

ID verification, facial recognition on phone app, card verification, phone number verification. I did everything!!!! 

[#26]

Hi Nurgunes,

I'm sorry to hear you are having trouble with your billing method. We’ve escalated your community post to a support ticket. One of our agents will be in touch with you soon to assist.